Ratings based on 1,316 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Dated, but clean, quiet and close to airport.

Posted Aug 30, 2014
I found the rooms dated, but clean. We stayed one night and used the shuttle service available to airport which was fast.
5 out of 5
Recommended
for Families
by A verified traveler from Charlottesville, VA

Excellent customer service

Posted Aug 29, 2014
Pros: All of the staff were helpful, courteous, and it made the brief stay really positive.
Every person we interacted with was extremely polite and helpful. We needed a 'pack-n-play' for our kid and it did take a little while to get to our room but it was delivered along with baby shampoo, lotion, a little rubber ducky, etc. We could not be more pleased.
3 out of 5
Recommended
for Everyone
by A verified traveler from California.

A little bit of tarnish but sturdy.

Posted Aug 27, 2014
Pros: I can't help but be happy with the construction. We where on the 8th floor for the Napa earthquake. A LOT of sway but when it was over no problems.
Cons: Put a phone book in the room and stop the $24.00 a day charge to park while staying there.
Location: Airport is very close. Pizza my Heart delivered an very good combo.
Starting to show its age a little bit. Overall it was ok at best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
great expereince.. The staff was amazingly great and helpful. Will front desk was very great and gave us great advice on our upcoming trip. He deserves a raise. Everyone has great customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from southern california

Very nice hotel easy to find and plenty of parking

Posted Aug 26, 2014
Excellent. Great staff. Nice hotel. Atrium restaurant very relaxing. food good. Beds comfortable. Very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from th

Great stay

Posted Aug 26, 2014
This hotel is great value, and easy to access the sfn airport. However, the wifi is extra charge.. Which is not happy. The price should include the room price. Great staff, great stay overall.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great staff!

Posted Aug 25, 2014
We arrived very late for check-in and we were flying out early the next day. Gordon at the front desk (who was a trainee) did an amazing job of getting us settled in as fast as possible. He made our long day even better. Kudos to him and the front desk staff. Room was clean, amenities were great - would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from white bread, ohio

Better than expected

Posted Aug 24, 2014
We were leaving on a very early flight so booked a hotel very close to airport for our last night. Proximity was great as we return our rental car that evening at airport then hopped an easy shuttle back to hotel. Made our departure in the morning very easy. Staff we ran into were nice. Room and common areas very clean. Weird there was only one bank if elevators though. Due to layout of hotel we had quite a long walk from elevator to room with way too much luggage. Okay for us but Someone old or impaired would have struggled.
2 out of 5
by A verified traveler from Ventura, CA

2 rooms for 1 night stay.

Posted Aug 24, 2014
Pros: There were 2 room available for the one night.
Cons: Practically everything! Elevators were ok.
Location: We drove to San Francisco to spend the evening. Nothing close by to do.
After paying $160 per room I was expecting a hotel in better condition. The entrance was under construction and confusing. The center of the hotel was very empty and no free breakfast. The pool was outdated and small as was the hot tub. A wedding party was going on at the same time so 1/2 of the pool area was roped off. It felt strange swimming while a large party was nearby. The rooms had a very tiny balcony, so small you could not sit. Beds were ok. Bathroom had no ventilation fan. We called for a tooth brush and tooth paste. The direction says your staff would leave the items at the door. The idiot knocked twice and we were asleep by the time I got up he was opening the door. That is unacceptable!
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very comfortable hotel close to airport

Posted Aug 21, 2014
Pros: Quiet, very clean high floor room overlooking San Francisco Bay. Beautiful atrium for a relaxing breakfast.
Location: Across one fairly quiet road to SanFrancisco Bay. An American Grill restaurant across the road.
. Free courtesy shuttles between airport and hotel very requent and efficient. BART station at San Francisco Airport provides comfortable transportation into city in around 30 minutes at $17.30 return.