Ratings based on 1,717 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Poorly designed & managed

Posted Apr 13, 2015
One bank of elevators coupled with a three day event, constant noise/music, and outdated areas added up to a very poor stay. Wasted time daily.
3 out of 5
by A verified travelerfrom Auckland

Average Hotel Close to Airport

Posted Apr 9, 2015
Pros: Location close to airport which is good. Facilities are nice
Cons: Extra elevators and hire some more valet drivers. Had to wait a long time for our car in the morning. Also put some free drinking water in the rooms
Location: Airport
Have to walk for what seems like miles to get to elevators
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom montana

Huge convention going on

Posted Apr 8, 2015
Pros: Nothing special
Cons: Coffee in room
Location: SFO
Ok. Not as close to airport as I thought. No coffee maker in room! That is a basic courtesy especially since this hotel caters to travelers who often have early flights. No room service menu in room either. Took hours to receive one,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
Very nice hotel, perfect for an airport stay. It was very clean, staff was helpful and the rooms were very spacious.
3 out of 5
by A verified traveler

Posted Mar 26, 2015
Pros: shuttle
Expensive for what you get. Noisy on the freeway side. good shuttle to SFO.
4 out of 5
Recommended
for Everyone
by A verified traveler

Standard Airport Hotel in Need of Some Upgrades

Posted Mar 22, 2015
Pros: Reliable airport hotel.
Cons: Improve the size of the gym.
Location: Nothing is near by. This is a bring your own or else order room service sort of a place.
Generally what you would expect from an airport hotel of this brand. However, the hotel is beginning to feel a little dated (I have stayed here often over the last 20 years). Also, one big negative.....the gym is very, very small. I like to work out in the early morning and both mornings all three running machines were occupied. Little other equipment. Having said this, the run along the water is very nice. Service was always very good. One other note -- I do not think that the shuttle drivers are the hotels -- but, on both trips to and from the airport the drivers were very rude to passengers. I am not sure why.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmond, OK

San Fran

Posted Mar 22, 2015
Pros: Friendly staff and cleanliness of room.
Cons: Quit charging a ridiculous amount for parking.
Location: Location was further away from airport than expected, but ended up being right near the car rental agency, so turned out convenient.
The hotel staff was amazing and very helpful. The parking rate is absolutely ridiculous.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Convenient, so close to the airport.

Posted Mar 21, 2015
Pros: It's convenience to the airport.
Location: Just stayed overnight so never left the hotel.
Meeting daughter coming in from Hong Kong and flying on to Denver the next morning. Everything was very easy having to have a late dinner and breakfast was just as easy. See was able to use the shuttle making it much easier for me. Thank you.
3 out of 5
by A verified traveler

LOUD!

Posted Mar 18, 2015
Pros: location
Cons: noise
When there is a sound machine in the room, you know you are in for a loud night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chile

good hotel near the airport

Posted Mar 16, 2015
Well located, good airport shuttle service , nice rooms