Ratings based on 1,302 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico

Good Airport Hotel

Posted Aug 18, 2014
Pros: Everything!
Only overnighted at this hotel but wished I had time to enjoy the facilities. Staff wonderful. The door man actually got me a paper while I waited for the airport shuttle bus! Nice guy.
1 out of 5
by A verified traveler

Posted Aug 18, 2014
Dirty, old, small rooms, long walk from elevator to room.
2 out of 5
by A verified traveler

Okay, staff need to be organized

Posted Aug 17, 2014
Rooms are okay, however Internet would not work, spotty. The restaurant for breakfast was an issue, no one cleared tables in time, people started seating themselves as there were tables they could see but no one came to seat them. You have to wait for a long time for bills or coffee. For a hyatt this is bad service, rooms are decent and clean though.
5 out of 5
Recommended
for Everyone
by A verified traveler from traveler

very nice property, excellent guest service .

Posted Aug 17, 2014
Pros: The staff was awesome. The room was amazing.
Cons: The hotel operator does not help at all. She is so unproffessional compared with the rest of the staff. Will put you on hold for 14 minutes.many times
Location: The bay, and benihana
Food had hairs and hotel operator was on another planet.
3 out of 5
by A verified traveler

Posted Aug 15, 2014
There weren't enough restaurants in the hotel, especially given its location. The lobby area hotels were too expensive. I didn't like the courtyard feel of the hotel and felt boxed in.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Burlingame Hotel

Posted Aug 14, 2014
Pros: Easy access to the freeway and close to the airport.
Cons: Hard to get a coffee if you are and early riser, restaurant facilities are minimal
Location: Just the airport
Hotel is not bad but the price doesn't merit what you get. Its a good business hotel but nothing more, San Francisco is about 15 miles away and the dinner lunch facilities are wanting. Hotel could use a little refurbishing.
3 out of 5
Recommended
for Everyone
by A verified traveler from Orange

Posted Aug 13, 2014
Good location, by the freeway and not too far from San Francisco. Hotel is nice by the bay where you can see the runway of the airport. The room is clean and ok. However, it is less space, and it is not as 4 stars as other Hyatts that I had stayed. The parking is expensive and also there is no free internet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Carson, Ca

Weekend getaway

Posted Aug 10, 2014
Nice older hotel close to SFO Airport with easy access to downtown by BART. Clean and comfortable rooms. Staff very friendly nd helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney AUS

Convenient to airport. Great shuttle service.

Posted Aug 8, 2014
Pros: Convenient
Cons: More staff on desk. Better wine list at sports bar
Location: There is a walk on the bay but really only there to catch an early flight.
The only downer was a very long queue at check-in. Staff were friendly. Food and beverage were OK for a short stay. Could improve the wine list.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Has a great view of the water and hotel is nice and quiet. Love the sliding glass door for fresh air if you get tired of the ac. Only down side was a long walk to the room. They should also have better choices for food. Very close to the airport makes it easy to get to and from downtown as well.