Ratings based on 1,694 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
First time there and like it. Breakfast is OK. Glad to recommend.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento

Finally Got to Stay to Celebrate Engagement

Posted Jan 20, 2015
Pros: Location, design
Cons: Customer service
Location: The Ferry Building is just across the way and the Embarcadero Shopping Plazas and Downtown are so close!
I was surprising my honey who was flying in from Japan just to see me so that we could celebrate our engagement. Check in went smoothly, and the room was great! My room was also on the side of the hotel in the middle of the array of balcony bay view rooms. Understandable considering the price I paid versus what I knew it to be from the Hyatt's website. But I was disappointed that I couldn't see the Ferry Building at all. I had called ahead saying it was for my fiance and at the front desk; I was a little surprised they didn't offer anything like the wonderful upgrades I got at the Hilton many times and the Trump Hotel for minor things such as graduation or something. Call it entitlement, the price here was quite low actually. I remember other Hyatts not meeting expectations too. The cons were actually quite bad. The absolute worst was the construction going on in the Atrium. Power drills that filled the ENTIRE hotel with horrible construction sounds. I wish I was notified of this at any point, be it the reservation, the call to confirm, check in, etc. The room did a great job of buffering the noise, but the horrible thing was the morning before check out. We didn't see the little insert for "Do not disturb" and check out was 11AM so we didn't expect them to come so early. We yelled no when they knocked but with the construction noise, they couldn't hear and entered at the WORST time. We were "busy" and a little panicked when they came in anyway. I paid a low price, but..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Great stay! Nice hotel in a good location.

Posted Jan 17, 2015
I was in San Francisco for business. The hotel is in a good location close to the main areas in downtown. It was clean and the staff was helpful. Also the area was pretty good as compared to some of the other areas I have stayed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fancy hotel near most sites.

Posted Jan 8, 2015
Beautiful and luxurious. Parking is additional. it was close to most of the sites I wanted to see.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
Pros: Very comfortable hotel.
Cons: The carpet is a bit dated and the lobby is as well.
Location: Great location, close to a lot of activities.
They could not find my reservation when I first arrived but were able to book me a room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Beautiful hotel centrally located near major sites

Posted Jan 6, 2015
Super clean. The trolley was on the premises along with electric car. Near all the sites I wanted to stay. Super 8 was close by and $20 cheaper but a dump. This was extremely classy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mt

Very nice hotel.Friendly staff

Posted Jan 5, 2015
Good place to relax and close to restaurants. A lot of sight seeing. If you have small kids, maybe not suitable because there is not much things for them to do.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
Stayed for one night it was comfortable and nice. The hotel was beautiful and clean. The room had an amazing view of the bay bridge it would have been nice to have a balcony to enjoy it more!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento

Perfect location, close to everything

Posted Jan 4, 2015
Pros: Location
Cons: Maid service- why did she take our box of Kleenex from our room? We purchased it across the street. Weird.
Location: Ferry terminal building, little Italy, Exploratorium
Great place to stay since it is close to everything. Only a few weirdos across the street by Starbucks but the norm for sf.
2 out of 5
by A verified travelerfrom d

Eh

Posted Jan 3, 2015
For how much I paid, it wasn't a good stay for me. I should of had more amenities like complementary breakfast, a microwave inside the hotel room, more elevators, etc... just not enough for the amount I paid. But the hotel workers were real nice, I just feel they want to be a "high-end" hotel but it's just a big building with good views.