Ratings based on 1,964 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great location

Posted Jul 28, 2015
Pros: Location and staff.
Location: Across from the Embarcadero and Ferry terminal bldg, lots to do.
I have booked at this hotel as it was the host hotel for San Francisco Marathon and it is close the start line of a race that starts so early! I really like the location, staff friendliness and breakfast options. I highly recommend it for those who wants to stay in SF proper and experience the best of the city- scenery, shopping, dining and proximity for running on the waterfront.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect view to the ocean.

Posted Jul 28, 2015
Very pleasant hotel, nice view to the ocean and city. Breakfast was delicious, my daughter enjoyed her stay a lot.
4 out of 5
Recommended
for Everyone
by A verified traveler from sonoma county, ca

Good Embarcadero location

Posted Jul 26, 2015
I like this hotel. It's dated, but still "fancy" in lobby. It is over priced and there is not much to do nearby after 11:00 pm. Nice walk to a Giants game and farmer's market Sat. morning is huge and good!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

By the bay

Posted Jul 26, 2015
Overlooking the bay. Great view. Beautiful lobby, like seriously the most beautiful atrium level. Great service from staff. I ould reccommend checking out the Regency Club at the top level. One of the best highlight of our trip
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything in San Fco

Posted Jul 26, 2015
Great hotel Big hotel Great location Big rooms Modern Clean Great Hyatt Breakfast is very good
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall positive experience

Posted Jul 26, 2015
My initial flight was cancelled so I was a day late to checkin, even after calling and letting them know I was still charged for the room. Then when I checked in, got a city view when I was billed for a bay view. And that's the worst part of it all. The staff was very accommodating and friendly, food was ok, room was super clean. Overall I would say a good experience after the initial fiasco.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, close to public transportation venues

Posted Jul 26, 2015
Public street cars trolleys and buses stop in front of hotel. Tourist sights are within walking distance. Various food establishments are located nearby, as well as well as in the hotel. Foremost, we felt safe
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Perfect location and great staff. Small room..

Posted Jul 24, 2015
We stayed here the night we got married. The staff made this experience excellent. The facilities were nice and the view was perfect. We were "upgraded" to a nicer room on the top floor and received champagne! Only gripe was that the room was much smaller than it appeared in the photos. Other than that, a stellar stay. Enjoyed the views from the regency lounge.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Very nice lobby in a nice location in San Francisco. The bathroom floor was slanted and water ran into the next room and soaked the carpet. They offered free filtered water on each floor, which was a ice perk. Overall, not a bad deal for a very expensive city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry, England

Great location

Posted Jul 16, 2015
Excellent trip to San Francisco, hotel in great central location within easy walking distance of all areas