Ratings based on 1,232 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby J from NJ
Average stay with a couple of bumpsPosted Apr 12, 2014
Cons: Cleaning service makes sure the rooms are cleaned
When we arrived we were told we had been upgraded to a waterfront view which turned out to be code for we don't have a room with a king size bed you reserved and prepaid for. We hope you like the 2 full size beds. The next bump was we returned back to our room after a full day of sight seeing to find the room was not made with morning towels still on the floor and the bed still not made. These were BAU tasks that I thought Hyatt would have been able to handle. Fortunately, the rest of the stay was smooth sailing.
for Everyoneby A verified traveler
Concert and a ball gamePosted Apr 8, 2014
Location: Embarcadero, ATT park
Great place would stay there again. Great location, staff, and room.
for Everyoneby Carlos from Grapevine, TX
2 Night StayPosted Apr 3, 2014
Pros: Beautiful decor, great view in our bay view room.
Cons: Service at the restaurant.
Location: You are on Embarcadero so everything is nearby. From the ferry building, to Alcatraz tours, Pier 39, Fisherman's Warf, etc.
Absolutely horrible service from the restaurant staff. Girlfriend had to get up to tell the manager we were ready to order or else our order would never have been taken. When we finally ordered our food, it took 30+ minutes to get our food. To their credit, although overpriced, the food was good. Service however was awful. Room service on the other hand was better. Great room service staff and the food we ordered was great.
for Everyoneby A verified traveler
great hotel and locationPosted Apr 1, 2014
Nothing bad to say. Great view and awesome balcony.
by A verified traveler
Location is the only perk to this HyattPosted Mar 24, 2014
Pros: Location only
We didn't have the best stay. The hotel location is great, but the room is small for such a huge hotel. Also, check-in time is Noon, and housekeeping was knocking on our door at 8:30am! It was very disturbing since we were sleeping. And, the hotel staff was could care less that we complained. We would not recommend this hotel or go back. There are a lot of hotels in the city with better accommodations!
by Savannah from Modesto CA
Not Worth the MoneyPosted Mar 20, 2014
This hotel was nice, but I definitely feel like it was overpriced for what it was. The room was small, no view, by the description I was expecting a balcony but there wasn't one. The lobby wasn't as nice as I was hoping either.
by Jane from Rochester, NY
Old facilities waiting for renewingPosted Mar 14, 2014
First of all, even though this hotel is quite near the beach, various activities held in the square next to hotel make it very noisy. Furthermore, there are several floors in the hotel are doing reconstruction, this make the whole hotel looks so disorganized. I even waked up at 7 by a noise from piping repairing and even asked to check if there is a snake in my sink!
for Everyoneby Devin from Greeley, CO
Valentines Day TripPosted Feb 25, 2014
Location: Pier 39, Ferry Building, etc
Wonderful time. The food was great, location was amazing, and the bed was comfortable!!!
for Everyoneby KG from Seattle, WA
Fantastic decor inside....Posted Feb 22, 2014
Smooth check in, good service, great location and an awesome elevator experience.
for Everyoneby Christina from Santa Rosa, CA
Second visit - still our favorite hotel in SF!Posted Feb 19, 2014
Pros: The staff. They are so accommodating and attentive to detail. I think the cleaning service noticed that we had colds. They left extra tissue boxes!
Cons: Cannot think of one thing!
Location: This hotel is located in the 'heart' of SF. It is close to transportation, shopping, food and attractions. We used City Passes. Highly recommend this!
Our second visit and still love the location and service. The hotel is clean, the staff extremely attentive and helpful, and everything was perfect. We purchased City Passes - which connected us to EVERYTHING. I love San Francisco - this city truly has the gift of hospitality. It remains our favorite get-away!
Jan 25, 2014
Thank you so much staying with us again and the 5-star review! We are thrilled you had a fantastic time in San Francisco. The City Pass definitely makes it easy to explore the city by the bay. We truly appreciate your loyalty to the Hyatt and look forward to welcoming you back again in the near future!