Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

So-so

Posted Jul 14, 2015
The pros: The staff was nice The room and bathroom are large The view was nice--liked the geese The bed was fairly comfortable The shampoo, etc. products were good The cons: It had a shabby feel to it-- The carpet was old, the paint and decor was a bit old feeling, not in a positive way. It had an odd odor. The TV was small. We were fairly close to the kitchen, and we heard the dishes clanking around quite a bit. The air system did not seem to work-- we kept our windows open during the day, so it worked for us then, but it was hot at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix, AZ

Lovely ambience.

Posted Jul 13, 2015
Pros: Everything listed above.
Cons: Perhaps it's time to reupholster the chairs. The fabric is very worn out. The TV is rather small for the size of the room.
Location: Very close to the airport and the BART to take you to downtown in 15 minutes.
This was our favorite overnight stop during our California sojourn. This is not a sleek, contemporary hotel but a bit of a throw back to a somewhat slower time: actual room keys not a card key, included breakfast deliveried to your room precisely at the time you selected, very congenial staff, shuttle service to a BART station, fireplace in the room and a bay window that actually overlooked the bay filled with sailboats! Very close to the airport if that's in your plans.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Convenient to airport

Posted Jul 11, 2015
Friendly, helpful staff. They booked a taxi for us to take to the airport (early before the shuttle to airport was available). The room was super roomy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, Texas

Unique hotel by airport.

Posted Jul 1, 2015
Quaint relaxing full service hotel with fabulous view of marina and bay. Restaurant and bar on site. Very accommodating staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Nice hotel just out of the city

Posted Jun 15, 2015
Pros: Comfortable beds, big rooms, beautiful view
Cons: The art work in the rooms are a little strange
Location: About 10 minutes outside of the city.
Beautiful view of the marina. Nice big rooms with large bathrooms. Very comfortable. Loved the complimentary breakfast delivered to our room. The location was perfect. Still close to the city without all of the noise and parking issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

A gem discovered

Posted Jun 7, 2015
Pros: Beautiful hotel with wonderful luxury touches from days past. Beautiful views, fireplace and comfy furniture in every room with exceptional service.
Location: Very close to the SFO airport with a free shuttle. Close proximity to the silicon valley areas as well as San Francisco and baseball park.
Spent two days here waiting to fly out of SFO on a very early morning flight
3 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL

Nice view, but aging facility

Posted May 28, 2015
Cons: The guest bathrooms need to be maintained better. The tile grout is missing from most of the shower enclosure, which made me wonder about mold.
The location of this hotel is great if you work for one of the dozens of industries in the neighborhood. Not what I would recommend for a family vacation, however. The view of the bay from each room is nice, but this is overshadowed by the age and evidence of unenthusiastic maintenance on the building and guest rooms. Further, the restaurant only serves dinner, which severely limits any day use. We will look for something else next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great place and location for flying from SFO.

Posted May 14, 2015
Pros: Location and Service.
Location: Close to SFO
We arrived late. The night attendant was very helpful and accommodating. He prepared our morning continental breakfast and was very helpful getting us on the road early.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of Marina, fireplace too😃

Posted May 7, 2015
bar became crowded & loud, we were on ground floor. Heard foot traffic upstairs, next time I'll go for 3rd floor
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Wonderful Hotel by the Bay

Posted Apr 29, 2015 on Hotels
Top notch customer service, ideal location for getting to and from the airport but without the noise of the airport being too close. Terrific view of the bay. I would definitely stay here again.