Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

good choice

Posted Apr 5, 2014
stuffs are kind, everything is clean, recommend and location is good too but notice that it is not free parking
4 out of 5
Recommended
for Everyone
by Jack from Orange County CA

An island of relative peace in a buzzy city.

Posted Jan 28, 2014
Pros: Most everything
Cons: Nothing that would not require tearing the building down and starting over. We like it the way it is.
Location: The Opera, the ballet, the Milano restaurant (it's a couple miles away but well worth the cab fare).
The staff is incredibly helpful and friendly. Parking is assumed by valet service and in that part of town, it is a welcome and worthwhile benefit at any cost. As far as the room, the bed is comfortable, the bathroom is very clean and has all needed amenities including welcome robes as it can get a bit chilly in that global warming-concerned city. Rooms are small but not to the point of being constricted like in British or Italian boutique hotel at 3-time the price. The morning breakfast is well beyond the usual "continental" (whatever that means...) fare, while they will not cook eggs or an omelet for you, there are hard boiled eggs and a toaster. Coffees, teas and juice, fresh fruit and tomato slices are available, along with moderately fattening pastries. Thankfully, this is not a doughnut shop with greasy and sticky pastries. There is a restaurant in the hotel, called "PLAJ", that serves unusual and rather tasty Swedish dishes, worth the experiment. However once there is likely enough and we preferred the Milano restaurant in town. All in all a very pleasant experience in a no-non sense, welcoming hotel.
4 out of 5
Recommended
by Hector from Penarth

Great service & breakfast, small room

Posted Jan 1, 2014 on Hotels.com
+POSITIVE location, service, breakfast, iPhone dock, coffee maker -NEGATIVE size of the room, view from the room, cold reception area
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 31, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by L and T from Reno, NV

Delighted

Posted Dec 12, 2013
Pros: Location, cleanliness, old world feel.
Cons: One side to privacy card should allow alerting staff to clean sooner. Same priced rooms vary significantly in size.
Location: In addition to theater district local, Hayes Valley (restaurants, shops etc close by) is also an easy walk.
Perfectly located for our needs: safe walking distance to the Orpheum theater.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2013
Pros: The staff was very helpful and friendly
Cons: It's difficult to do, but the rooms are small. On the other hand, the amenities (towels, soap, etc.) were first class.
Location: It was in the heart of the civic center.
4 out of 5
Recommended
for Business Travelers
by Helen from NewZealand

Great location in heart of performing arts distric

Posted Oct 24, 2013 on Hotels.com
Love San Francisco. Good small hotel in great area
5 out of 5
Recommended
by Alan from Fort Worth

Posted Oct 20, 2013 on Hotels.com
Clean and cozy. Staff was great.
4 out of 5
Recommended
for Everyone
by brian from Edmonton

Good value hotel in San Francisco

Posted Oct 17, 2013
Pros: Staff, price
Location: Opera district. 20 minutes from Moscone Centre.
The room was quite small which was as advertised. There is a full bathroom with a tub. Breakfast is included (continental). The attached restaurant is quite good and seems to be a popular place for people to eat at before shows. The staff are exceeding friendly. Lobby has confortable chairs. While close to the Opera and Symphony Hall, the neighbourhood is a little sketchy especially if you want to walk to Market Street and the Moscone Centre. It was a little noisy at night but that is a common complaint of other hotels in San Francisco. I noticed a lot of guests were repeat guests which has to be a good thing.
3 out of 5
Recommended
for Business Travelers
by Critic from New York

Location is Worth It

Posted Oct 1, 2013 on Hotels.com
Wonderful location near the opera, symphony, ballet and terrific Hayes Valley restaurants. The room I had was small and dark and noisy -- noise from outside and the room above. Friendly staff.