Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2015
Great hotel in SF. Intend to stay there again during our next visit. Concierge was extremely helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel on Nob Hill

Posted Jul 23, 2015
Definitely go to top of Mark on 18th floor. Breakfast is expensive. Had a nice view from our room over Nob Hill
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel Experience Ever.

Posted Jul 22, 2015
Pros: Nicely appointed, roomy, outstanding service, friendly, helpful staff.
Cons: Nothing.
The staff is friendly and helpful, the service is top notch. The location can't be beat. The bar, the Top of the Mark, is iconic. Truly a once in a lifetime experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, N.Y.

Landmark hotel & Ideal location

Posted Jul 20, 2015
Pros: Location. Ideal location i.e. close to shopping, financial district, China town etc. Easily accessible via all public transportation!
Cons: This hotel is great from outside but needs refurbishing from inside to make it even great!
I checked in late at 9pm and was upgraded to executive room on 16th floor with great view, huge bath room, king size bed and sitting area. Room was well appointed and clean. Reward club members get free access to wi fi , another plus. Staff & concierge desk were very polite, helpful and very accommodating. They have facility to hold your bags after check out which is nice too!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted Jul 19, 2015
Nice hotel and location, Staff was very responsive.
2 out of 5
by A verified traveler from Livermore, CA

Beautiful Hotel, not so good service

Posted Jul 13, 2015
Pros: The decor and the downstairs lobby restaurant, food and service.
Cons: Check in service could be more efficient, more friendly and welcoming. Service at the Top of the Mark could be much more friendly and efficient.
Location: Top of Nob Hill. Not too far from Chinatown.
Service was very slow checking in. I had to wait an extra 2 hours as they couldn't seem to get that room ready. They ended up having to give me another room. But, that part was OK because it had a better view. We went to the top of the Mark in the evening. I was dressed up in a nice outfit, color coordinated and stylish, with a hat that matched as well. I wear a hat since a medical situation caused my hair to fall out. As we waited for a table, the lady seating people never mentioned my hat. Finally, when it was our turn to be seated, as we're passing by the bouncer, the lady says "I'm going to have to ask you to remove your hat. I said "What?" I told her my hair had fallen out and I couldn't take it off without embarrassment. She wouldn't let me in until the bouncer said "It's OK, let her in." As she took us to our table, I mentioned that the Queen of England always wears hats and they are considered quite stylish. She said "Well, if you don't follow the rules, others may complain". Please, no one complained! They obviously don't teach their employees to be kind to people with physical disabilities. I was sad to be treated this way.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel but Lousy AC

Posted Jul 13, 2015
Pros: Location, Staff and Roof Restaurant
Cons: Air Conditioning (AC)
The InterContinental Mark Hopkins is a beautiful hotel in a great location and very nice staff but the AC in the room was lousy!!! We had the Maintenance Person come up and change the AC Filter and said he fixed it but it was very stuffy and uncomfortable in our room..
5 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

great experience

Posted Jul 13, 2015
Pros: location, ambience, ease of getting to and from all other sites we enjoyed.
overall excellent, beds too soft for our taste, would be nice if adjustable or not as soft, but otherwise all was lovely
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Good location.close to all major sight seeing spots.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 10, 2015
Great location, comfortable beds! We will stay again if we come back to San Fran.