Ratings based on 1,561 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from W

Ronduit teleurstellend

Posted Jun 14, 2015
Opsmuk, niet oprechte interesse, totaal gebrek aan beleving en misplaatste zuinigheid. Als dat is wat je zoekt dan is dit hotel echt een aanrader. Uit alle hotels in SF kozen wij deze voor onze honeymoon, maar het was een totale teleurstelling. Niet zozeer het pand en interieur, maar de houding van personeel en de prijsstelling. Je betaalt een flink bedrag maar vervolgens proberen ze je aan alle kanten een oor aan te naaien en uit te kleden: 'complementary' wifi staat na 3 dagen gewoon op je rekening als je geen 'member' bent? Een bakje nootjes in de bar moet 5 dollar kosten. Een flesje evian water op de kamer kost je 7,-. Kortom: echt niet meer van deze tijd. Er is op geen enkele wijze aandacht besteed aan de bijzondere gelegenheid van ons bezoek, er bleek geen waardering voor onze klandizie en als je de drempel 1x over bent geweest mag je koffers zelf sjouwen en de deur zelf openen. Ook bij gelegenheid om onze ontevredenheid te verzachten maakte men bewust niet de correcte keuzes. Wij zijn zeer wel bekend met de gebruikelijke gang van zaken in de hotelwereld en waren werkelijk flabbergasted. Niet doen, er is buiten dit hotel keuze zat aan (goedkopere) hotels die wel weten hoe het hoort en die je een fantastische beleving willen bieden.
2 out of 5
by A verified traveler from OAJ

Location is not comfortable. Breakfast is very exp

Posted Jun 1, 2015
Did meet my expectations and the room did not include breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel at great location

Posted May 27, 2015
Pros: Location, attentive staff, comfortable beds
Cons: Cleanliness (don't look behind your bed looking for an outlet, you'll be horrified by the dust balls).; sound proof windows
Great comfortable bed, mattress and pillows. Very responsive staff. Bedside lamp was broken, and replaced within minutes. However, quite noisy in the morning (street noise).
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, but noisy.

Posted May 26, 2015
When we first checked in, we had a room on the fourth floor. The noise from the cable car and the parking plaza in front of the hotel wasn't too bad. However, the next morning, the guests (and their children) in the room adjoining ours were up at 7:00. We knew this because we could hear every word. The rooms were connecting and the doors must have made of wafer-thin cardboard. We contacted the front desk and were transferred to a somewhat smaller room on the 15th floor, along with a bottle of prosecco - very nice touch. We enjoyed the remainder of our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan Beach, CA

Great location/view

Posted May 11, 2015
Pros: View and location
Cons: Plumbing needs some help.
Location: Union Square is a quick walk. The trolley stop is literally in front of the hotel
Top of the Mark is a great place to check out while you are here - one of the better views in SFO. Staff was great - polite and congenial. Check in and check out literally took a few minutes total - very efficient. Room was nice. Only comment about the room was that the shower water vacillated between full hot and full cold. We've all had experiences where the temperature varies, but this was from one extreme to the other. You couldn't take a shower under the head - had to move in and out of the stream to rinse off. That was the only ding in their armor that we could tell. Would otherwise stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great location

Posted May 10, 2015
Beautiful hotel, friendly staff, great bar at the top of the hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Grand old Hotel

Posted May 7, 2015
Pros: location
Cons: bathrooms
Location: Business and close to Chinatown etc
I always love staying here for sentimental reasons. Bathrooms need upgrading but a great staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Fco

Edificio historico bien ubicado

Posted Apr 28, 2015
hotel muy bien ubicado, muchas cosas cerca Union sq, chinatown Muy buena vista del restaurante
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, CA

Terrific Experience

Posted Apr 20, 2015
Pros: See above
Location: Union Square, AT&T Park, the Embarcadero --so much to see and do is within walking distance.
The location, history, interior and exterior esthetics, the view, the room itself were all wonderful. And the staff was both friendly and quick to address any question or concern. We even loved walking up and down the hill as we explored the area around the Hopkins.
4 out of 5
Recommended
for Couples
by A verified traveler from Pleasanton, CA

Overnight Stay by Locals

Posted Apr 17, 2015
Pros: The Top of the Mark is a San Francisco icon that should not be missed. Skies were clear and views were spectacular.
Cons: The breakfast had only buffet available and for light eaters like us, it rarely is worth the price. Would prefer to order off a menu.
Location: The hotel is within reasonable walking distance of Union Square (shopping) and the financial district (business and many restaurants).
My wife wanted to attend a display at the DeYoung Museum the next day so rather than fighting commute traffic in the morning we decided to stay at the Mark Hopkins the prior evening. We had never stayed there before. Very elegant hotel. All the staff (including the person who parked and returned our car) were very friendly. The first room was by the elevator but the hotel staff was able to find us another room some distance away without a great deal of trouble. Room was large and well appointed. It was very quiet at night. Although the hotel is definitely pricey, we will definitely return.