Ratings based on 1,436 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Great hotel on Nob Hill

Posted Mar 1, 2015
Pros: Food, location, drinks, views, just about everthing.
Cons: I realize Top of the Mark can be crowded, but they could be friendlier to frequent guests.
I'm about to give the highest recommendation there is, I'm about to rebook another trip there!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sierra Madre

Comfy Beds

Posted Feb 24, 2015
Pros: The beds and the staff and the views
Cons: They should have a regular breakfast instead of just a buffet.
Location: It is away from everything and is very quite. Which was nice for us.
Most comfortable beds. The staff was excellent. Even sent me a free bottle of champagne for my birthday. Wonderful stay. Top of the Mark is wonderful
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Casper, WY

Posted Feb 24, 2015
Great experience, will come back again! Everyone was wonderful!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice Hotel with Excellent Service

Posted Feb 11, 2015
Pros: Everything from the appearance to the staff to the amazing views from our hotel and at the Top of the Mark
Cons: Maybe a little bit more space in restroom but it was really easy to manage for two people
Location: Location was awesome and there are numerous things to do within walking distance
We stayed for my wife's birthday and they went above and beyond to make it unforgettable! The staff was amazing and very helpful. Will be staying there from now one when we come to visit
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Grand hotel but bell staff not so attentive

Posted Feb 8, 2015
Grand hotel and I would definitely stay again. Great location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Great location, nice historic hotel.

Posted Feb 3, 2015
Pros: location, historic feel
Cons: vent in bathroom would be nice.
Location: great views of city, walked to chinatown (5 min), financial district (5 min), wharf (about 30 min), and ferry bldg (15 min). cable car right out door.
Hotel is very nice, well maintained , and in an excellent location. Our room faced a messy rooftop under construction, but I suppose that can't always be prevented. The beds were comfortable with good quality linens (very important to me!). The Top of the Mark bar on the top floor of the hotel was a fun place to visit, with great live music. The hotel staff were courteous and helpful, but seemed to be in training and made quite a few errors (which were corrected promptly) in our checkin, checkout, bill paying etc.
2 out of 5
by A verified traveler

Muy caro para lo que es.

Posted Jan 28, 2015
Pros: La cama
Cons: Las ventanas no cierran bien La tarifa
El Hotel ya está muy viejo, sin duda es un hotel de lujo pero no vale la pena pagar la tarifa que cobran. Lo que se obtiene bien podría obtenerse en cualquier otro hotel del centro y por tarifas más accesibles.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Frankfurt

Zentral gelegenes Hotel mit bestem Blick über SF

Posted Jan 25, 2015
Schon bei der Ankunft wird einem bewusst, wo man ist, das Hotel liegt in bester Lage an der California Street gegenüber vom Fairmont und beim Pacific Union Club und der Kathedrale. Alles ist sehr einfach zu Fuß oder dem vor der Tür stoppendem Cabelcars zu erreichen. Wenn man einmal doch sein Auto benötigen sollte, ist der Valet Parking Service sehr schnell und kompetent oder ruft alternativ ein Taxi. Die Zimmer sind sauber und sehr gut ausgestattet und als Sahnehäubchen gibt es noch die Top of the Mark Bar in die man als Hotelgast kostenlos kann und den womöglich besten Blick über die Stadt genießen kann. Alles in allem, sehr zu empfehlen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kuwait

Good

Posted Jan 21, 2015
I paid for a room for three with breakfast while check in reception staff told me breakfast is for 2 only The bed was not comfortable The bathroom was very small
5 out of 5
Recommended
for Everyone
by A verified travelerfrom from fort worth TX

Excellent customer service

Posted Jan 21, 2015
We were at the intercontinental for more of a nap than an overnight stay and the stay was impeccably accommodating. Even to the point to alert me that all of the empty parking spaces across the street were normally 2hr parking but since it was a holiday the next day,(MLK) that I could park on the street and not be towed.( saved me $64). So nice and warm hospitality. Wish that there was more of this out there. They were genuinely concerned about the comfort of our stay. fantastic. Highly recommended.