Ratings based on 1,929 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean modern hotel.

Posted Jul 31, 2015
Very nice rooms. Clean, recently renovated and spacious. Lovely city views from 22nd floor. Very quiet. Bed was super comfy and linens were clean. The bathroom was modern and spotless. We had two adjoining rooms. Maid service was excellent. Front desk staff was helpful and courteous. They accommodated a last minute request for an extra room on a overbooked summer weekend with aplomb. They also worked overtime to fix a billing snafu with Expedia. The gym was clean and large with a suitable range of treadmills, ellipticals and machines. The 6th floor pool was a bit small but there was a nice adjacent hot tub and a beautiful, large outdoor deck.
5 out of 5
Recommended
for Couples
by A verified traveler

高級ホテル

Posted Jul 28, 2015
Pros: 新しさ、スタッフの対応の良さ。
Cons: チェックイン時間の前にハウスキーパーに2回も訪問された。
Location: ブルーボトルコーヒー、MOZ CAFE
ホテルの新しさも広さもサービス内容も一流ホテル。 サンフランシスコは古いホテルも多いけど、ここは水回り含めてキレイで新しくて快適。 夜は治安はあまり良くないエリアだが、日中は問題なし。 まわりにオシャレなカフェがあるので朝ごはんから快適。
4 out of 5
Recommended
for Everyone
by A verified traveler

Typical Business Hotel. No Surpise (Good or Bad)

Posted Jul 25, 2015
Location: The hotel is a bit out-of-the-way for leisure travelers but fine for business ones. Note: The large garage across the street is a big plus for all.
I stayed there for 3 nights. Everything was pretty much as expected, from comfort, cleaniness, to services. The bed was comfortable with plenty of decent pillows. Bathroom was clean and relatively new. However, there was no bathtub for a relaxing bath after a long day. As a whole, the hotel staff was professional and cordial. All in all, there is no "Wow" or "Very Nice" moment; at the same time, there is no "I am not coming back" moment neither.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Just an over night stop but very nice! We had a great view from our room and the staff was very kind and helpful. Would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Great stay, great location, but some cleanliness opportunities.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

1ST class all the way

Posted Jul 9, 2015
Pros: Everything
Location: SF is a very easy city to navigate....look in the "pink section" of the Sunday paper or on-line for fun things to do.
not only was the hotel outstanding but the restaurant Luce was superb ! Every staff person was gracious and efficient. I am a fourth generation San Franciscan who will be staying a few days a week in "the city" til Oct. and this will be my new Home....be sure to sign up for the Ambassador program!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Jul 9, 2015
Great location, within walking distance of shopping, Chinatown
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fantastic Hotel

Posted Jul 7, 2015
The intercontinental is a beautiful hotel with lovely and very helpful staff. It's very clean and has great facilities. I was greeted with a warm welcome from the hotel staff as soon as I stepped out of the taxi. The location is great, very close to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Close to everything

Posted Jul 6, 2015
Great location to go shopping, see the trolley cars, catch the bus to Fishermans Wharf, and walk to near by restaurants. Amazing staff! Friendliest concierge I've encountered! Parking is pricey and the pool quite cold but overall great hotel and I'd stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from agoura, ca

Nice hotel, great staff, near cable cars

Posted Jul 5, 2015
Staff is super attentive ( be prepared with tip money) Our tub broke and maintenance was there in what seemed like 5 min. Flat. I imagine they sprinted to our room. Parking is 60$ per night but if you park behind the hotel on 5th and mission only $34. Pool is way too small for family stays (lap pool) and was always crowded.