Ratings based on 1,793 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

parking charge 61.56usd one night

Posted Mar 29, 2015
everything wanted to charge an extra. Wifi,parking etc.
3 out of 5
by A verified traveler

Not value for money

Posted Mar 28, 2015
Pros: the location next to moscone centre and union square
Cons: wifi should be free, bottled water should be free or more reasonably priced in the room
The hotel is clean and comfortable and in a good location but very overpriced. Wifi is only free if you sign up to become a member of intercontinental hotels and the bottled water in the room is chargeable at 8 dollars!! The staff were nice and room was ok but nothing special for the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Whittier, CA

Excellent location

Posted Mar 18, 2015
Staff was wonderful! They printed out a list of "things to do with kids" in San Francisco. We were upgraded to a higher floor so that our kids could see the boats from our room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

Posted Mar 16, 2015
Two time I stay in this hotel , 2014,2015 I think one of best 5stsr in this earia . But the terrible in this Hotell one reson parking car very very expensive .
5 out of 5
Recommended
for Everyone
by A verified traveler

One night get away

Posted Mar 16, 2015
Stayed at Inter Continental one night with my husband and it was awesome. The location was ideal. Hotel clean and quiet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 枚方市

素敵なホテル

Posted Feb 25, 2015
ユニオンスクエアに位置するこのホテルは立地条件がとても良くショッピングや観光を拠点にするにはとても良いところです。 スタッフさんの対応も丁寧で居心地も大変良かったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Downtown hotel

Posted Feb 24, 2015
Can't find a bad thing to say about this hotel, seriously. Central to tourist attractions, waking distance to restaurants and the staff and amenities were on point! Valet was awesome too; thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

great downtown location. like-new facilities.

Posted Feb 21, 2015
positive experience with the staff. just a nice hotel.
1 out of 5
by A verified traveler

I feel Cheated!

Posted Feb 17, 2015
I booked the deluxe room with a king size bed on Valentines day, but because I booked with Expedia they moved me to a closet with double beds! They literally said I booked with Expedia so they only had the double bed room available. I paid over $400 and was cheated out of my hotel room I originally chose!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great SF Stay

Posted Jan 19, 2015
Pros: Staff
Cons: Well, the only thing is the cost of parking. It's about $33 to stay overnight at the local public lot; would be good to have partial validation.
Excellent staff, at front desk and elsewhere. They gave us a great room and we loved the gym and pool. Would stay there again.