Ratings based on 1,401 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Easy check-in

Posted Aug 18, 2014
Pros: The bed was super comfortable. The bath towels were huge and very soft.
Very modern decor. First time I ever stayed in a room that had a doorbell!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Five star hotel with excellent staff. Spectacular views and close to Union Square. The double beds were a bit tight for my family of four and wish queens had been available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Aug 13, 2014
Pros: The 6th floor club room is great.
The staff is either super accommodating & great... or unpleasant & unhelpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and nice

Posted Aug 11, 2014
Very clean hotel. Only 2 blocks from Bart and union square. Would come again
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Great hotel close to Moscone

Posted Aug 11, 2014
Cons: Concierge was not particularly helpful regarding car service to airport. The doorman was much more helpful.
Location: Chieftain Irish Pub
Nicely furnished rooms with good Wi-Fi speeds. Was there for 3 nights and it was very convenient. Not a lot of close food options, however, the Chieftain Irish Pub across the street had fantastic burgers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Aug 6, 2014
It is a good hotel though perhaps slightly uninspiring. The views are not quite as a good as they might suggest they are. Good pool, and attentive staff, especially concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

So glad we stayed here...

Posted Jul 27, 2014
Pros: The location was ideal for sightseeing and close to the AT&T ballpark. The staff was eager to help!
Location: Pier 39 is a short cab ride away. Most other places are in walking distance. The BART station is near, but not safe for a woman and teen traveling.
The hotel was beautiful and in a great location. The staff was extremely polite and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

Luxury and personal service!!

Posted Jul 25, 2014
Location: Great restaurants nearby...Cafe Venue was great for a quick, reasonable, healthy breakfast. Zero Zero was an awesome pizza and pasta restaurant!
Perfect hotel...we stayed for three nights and loved each and every employee that we came across...the bell hops, the folks at the reservations desk, the concierges, honestly...everyone was friendly and professional! The room was beautiful, the lobby was gorgeous, and everything was a touch of high class...we felt pampered!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from H

I can't say enough nice things about the staff.

Posted Jul 18, 2014
Bill and Leigh Ann at the Concierge were particular helpful. Location was close to all transportation to get to all parts of the city. Also many things within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jul 8, 2014
Pros: Very clean hotel and staff was very helpful.
Excellent hotel! Close proximity to Union Square and Embarcadero