GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
JW Marriott San Francisco Union Square features a small, but well-equipped, fitness center (complimentary) with stair machines, treadmills, bikes, and weights; complimentary Town Car service; wireless Internet access throughout the hotel (surcharge); and a business center that offers computers with high-speed Internet access, printer, fax, and copiers (surcharge).
The hotel features 19 meeting and conference rooms that total approximately 12,350 square feet of space.
Rooms
The 21-story JW Marriott San Francisco Union Square offers 338 guestrooms, all with complimentary personal valet service upon request. Rooms provide minibars, Bose radios, 42-inch LCD TVs with premium channels, and granite-topped desks with Herman Miller ergonomic chairs.
Amenities include high-speed Internet access (surcharge), complimentary weekday newspapers, laptop-compatible safes, and video games (surcharge). Beds include pillowtop mattresses, down bedding, and a choice of pillows. Marble bathrooms provide makeup/shaving mirrors, bathrobes, phones, and Gilchrist & Soames bath products.
Room Amenities
Dining
Level III Restaurant - Located on lobby level. Serving contemporary California cuisine for breakfast, lunch, and dinner.
Level III Bar - Adjacent to restaurant. Signature cocktails and wine list with focus on Northern California wineries.
24-hour room service is available.
Recreation
JW Marriott San Francisco Union Square offers a 24-hour fitness center with treadmills, stair machines, cross-trainers, stationary bikes, and free weights. Guests also receive discounted access to a health club one block away, providing an indoor lap pool, fitness center, personal training, and fitness classes.
The hotel is a half-mile from the Yerba Buena Gardens, which include a historic carousel, bowling alley, ice-skating rink, and children's play area. Nearby 18-hole golf courses include the Presidio Golf Club and the Lincoln Park Golf Course, both within five miles of the hotel. Golden Gate Park, also five miles away, offers walking and running trails, a children's playground, gardens, and tennis courts.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at JW Marriott San Francisco Union Square
of guests recommend
out of 59 reviews
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Showing 1 - 10 results (of 59) · See more JW Marriott San Francisco Union Square reviews
“Marriott Value as Promised”
Everyrhing about this property was top-notch-location, spacious room, lovely bathroom and fabulous lobby. We were traveling with friends and especially appreciated the seating and attractive decor in the common areas. Close to Union Square.
“Fantastic location. Great service. Nice property!”
Everything you expect from a Marriot. This was our 2nd time staying there and you can't beat the location. Within walking distance of everything you want to see, do and eat! Clean, quiet and nice upgrades from the regular Marriotts.
“not bad”
the only bad things in the hotel is the room service
“Great Hotel & Great Location”
I stayed at the hotel for one night and was very impressed. The service was great, the room was great, and the location was awesome. There were tons of nice shops and restaurants within walking distance. I will definitely stay again.
“Marriott Union Square”
The staff at the front desk and in the restaurant were very helpful, friendly and went above and beyond what was expected to make my stay top notch.
“San Francisco Layover”
Stayed at the JW Marriott for one night before catching a flight out the next day. The hotel was superbly located with lots of restaurants and shops in the neighborhood. It's also quite close to the Moscone center where a lot of conferences and conventions take place. Definitely well recommended.
“PEOPLE PEOPLE PEOPLE”
I'm just going to say one thing. The People is very very good, kind ans really makes the difference. They make you feel so good. They are number one !!!
“Would be hard pressed to return”
The hotel was perfectly "nice", perfectly "clean", but pretty dated-- rooms felt very circa 1986. Major issue for me, since I went to the hotel to settle in and work for three days: the food was truly horrible. Extremely limited in-room menu, and what was on it was close to inedible. And very overpriced. I ended up heading to the Ferry Building farmer's market, shopping, hauling it back to the room to have something decent at hand to eat. By the end of the second day, couldn't wait to check out.
“Impressive Hotel! Best value for money! Highly Recommended!”
Excellent service! Excellent ambience! Great value for money. Centrally located - close to many good shops, restaurants, and the beachfront. We stayed for six days and loved every minute of our stay. Spacious rooms and very good housekeeping. They have a push button service (literally in the room there is a button to press) to receive anything you want. They charge $12.95 per day for the Internet in the room, but you could use the business center or the lobby for free wireless service; you could also go to a few places nearby (Starbucks cafe and a few other cafes that provide free WiFi. We used Hertz for car rental on specific days. Booked the previous day through the concierge. They bring the car to the hotel and you may return the car by the end of the day (up to 10pm) at a Hertz location just one block from the hotel. You may avoid the car parking/garage charges of $40-55 per day/night in the area hotels. Hertz charges are reasonable - e.g., $40-60 per day depending on the size of car you want with GPS/NeverLost system. Very convenient! JW Marriott has a great restaurant - $18 for buffet or a la carte breakfast. A full bar with a great ambience. The elevators have glass outer so you can see the hotel rooms and the lobby - somewhat like the Embassy Suites. Recommend Kokkari Restaurant - the best Greek restaurant in the US, which is just a couple of miles from the hotel; walking distance.
“Nice Hotel - would stay there again”
Spent 7 days in early June. Requested upper floor room to avoid street noise and received a room with a great view looking west - no tall buildings to obstruct view. Room was clean and staff were very accommodating. Hotel is one block from Union Square with fine dining and shopping within easy walking distance. Took public transit for Fishermans Wharf and other areas - very efficient system. One complaint though - on check in I inquired about the Visa gift card promotion advertised on Marriott website (you receive a $50 visa gift card when paying with a Visa card). Desk staff was not familiar with it and promised to get back to me, but never did. Somewhat disappointing in a hotel that prides itself on service. I forgot to bring it up again on checkout. Otherwise a very pleasant stay.
Showing 1 - 10 results (of 59) · See more JW Marriott San Francisco Union Square reviews
4 Star Hotels in San Francisco
Marriott Hotels in San Francisco
500 Post St San Francisco, 94102 United States of America
Nearby Points of Interest
Location Highlights
The preferred airport for JW Marriott San Francisco Union Square is San Francisco, CA (SFO-San Francisco Intl.) - 19.2 km / 12 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Union Square - Convention Center, California, United States of America: Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fishermans Wharf.
500 Post St San Francisco, 94102 United States of America
