Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Bev from Santa Barbara, CA

Impressive customer service!

Posted Apr 14, 2014
Pros: The friendliness of the staff sticks out in my mind. They really added a special component to our visit. Rooms were beautiful.
Cons: The only thing I can say is that the water in the shower would not get hot enough for my preference. The bed was a little too firm.
Location: We parked our car at the hotel's valet parking and used the public transportation system to get around. Easy walk to any bus stop. Giants' game ...
Amazing customer service. Very friendly staff. Room service was always on time, and the food was excellent! Beautiful room. Bathrooms were especially well decorated.
5 out of 5
Recommended
for Business Travelers
by CPA from Bristol, VA

High end, reasonable hotel at Union Square

Posted Apr 7, 2014
Pros: The rooms were very comfortable and well appointed.
Cons: Published hotel ice machine locations.
Location: Lots of High end shopping is located in Union Square area: Saks, Neiman Marcus, LV, Gucci, Prada, Chanel, Mulberry, and Tiffany---just to name a few!
The food was very good and above average for the convenience of hotel food; however, incredible options are available within a few blocks!
4 out of 5
Recommended
for Business Travelers
by AC from Des Moines, IA

Nice hotel close to Union Square in SF

Posted Apr 6, 2014
Pros: Clean rooms, decent views of the city, decent restaurant on site.
Cons: Room quality (more privacy) - the walls seemed to be too thin.
Very nice hotel within walking distance of many iconic places in SF. Close to Union Square. Walking to offices off of Market were not a problem at all. Personally I expected a bit more from a JW Marriott after having experienced JW in Las Vegas. This is Marriott's top of the line, but somehow it didn't quite meet my full expectations of the room size and the full service. In fact on 2 consecutive nights late night parties next door kept me awake quite late. Don't get this wrong - this is a great hotel in a great location in a very pricey city. But for the price per night, I expected bit more in terms of service and quality of the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel in downtown San Francisco

Posted Mar 17, 2014
Pros: Everything was very pleasant.
We had a very nice stay at the hotel. It's location is great for visiting San Francisco. The hotel is very clean and the staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location right in Union Square downtown.

Posted Mar 12, 2014
Location was perfect, close to all the shops and cable cars, etc. Staff was incredibly helpful and accommodating. I would definitely stay here again. Room was clean, good sized, and very comfortable.
5 out of 5
Recommended
for Everyone
by PPN from Houston

Nice hotel. Great location.

Posted Mar 3, 2014
One block from Union Square. Very conveinent. Just wish the parking was not so expensive when staying at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Valentine's Day Weekend 2014

Posted Feb 17, 2014
The hotel staff and parking attendants welcomed us very warmly. The lobby is beautifully appointed. The elevators are super fast! - we had a lot of fun with that especially because the building is very tall and you can see down to the lobby from the top floor. We were on the 11th floor and had a beautiful view of the city. The room was well appointed, very clean and the tub / shower was very tidy and roomy. There's a Walgreens nearby if you need it and Lori's Diner is right around the corner - it's open 24/7 and has great food.
5 out of 5
Recommended
for Everyone
by Kelly from Los Angeles

Business in San Francisco

Posted Feb 12, 2014
Pros: Comfortable bed, quiet and well appointed. Nice big bathrooms, with tub, separate shower and great guest amentities (soaps, etc.)
Cons: The valet service was not great and the iron provided in the room was well, terrible. It leaked water all over and was cheap.
Location: Great restaurants, bars, etc all very close by.
Great hotel in a great central downtown location. You can walk to anything and there are lots of great restaurants and other services nearby, including shopping at Union Square. Rooms are nice and big and have all the necessary amenities.
5 out of 5
Recommended
for Everyone
by Carl from Granite Falls, WA

Beautiful hotel with a great atmosphere

Posted Feb 7, 2014
Pros: Loved the culture and the design.
Cons: The gym was shut down for renovations
Location: Right in the heart of downtown.
Gorgeous hotel with beautiful design. I would highly recommend to anyone.
5 out of 5
Recommended
for Everyone
by Anna from Los Angeles, CA

Nice location

Posted Feb 7, 2014
Pros: The interior is very modern
Cons: the room service didn't do a great job. We expected more from JW Marriott
Location: It's very close to Union square and there are so many nice restaurants and store you can just walk to within minutes.
The location was great and the staff was very helpful and nice, especially Ally at the concierge desk.