Ratings based on 2,165 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

This property was ideally situated for our visit.

Posted Jul 25, 2014
Pros: Location, room comfort and helpful, friendly staff. Nice city/partial bay view from the 21st floor.
Cons: Coffee in room and newspaper delivered to door.
Location: For us, this property was in a perfect location. Easy access to various modes of transport (cablecar, bus, streetcar, BART, ferries) .
Staff were great, room was spacious and comfortable and easy access to the North Beach neighbourhood as well as the Embarcadero/waterfront piers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Close to Financial Center, Shopping and Restaurant

Posted Jul 24, 2014
I was attending business meetings in town and wanted quiet comfortable place with plenty of nice restaurants within walking distance. The staff were very helpful and professional. My stay was very comfortable and relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very clean hotel, responsive staff

Posted Jul 22, 2014
It was a nice stay. Although the hotel is trying to look more like for rich people and all visitors and the staff tried to keep standoffish look, at the end of all everyone was very kind and responsive, so I'd rather treat this as a tribute to European style than a real wish to show their superiority. Room was clean, calm, ample, and had a very nice view at the city center. The furniture is modern, new, the bath is roomy, comfortable... the bed? the bed was too big and too cozy for one :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Pros: Lovely rooms, large, each room had a view of a section of Bay Bridge and the Bay.
Cons: Staff could use a little more training. Our electronic room key stopped working and it took three trips to the front desk and the manager to get in.
Rooms were clean, large and well laid out. Beds were reasonably comfortable, lighting was excellent, enjoyable view from the windows.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Modern hotel

Posted Jul 20, 2014
The room was a very good size with an incredible view! However the air conditioner was not at its best. Aside from that it was excellent and I would recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
nice hotel with great location and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 17, 2014
Pros: Luxury for reasonable price
Location: Close to businesses that most close early, but just hop a trolley to go where we wanted
Very nice modern rooms, comfortable beds, great staff, nice view
4 out of 5
Recommended
for Everyone
by A verified traveler

Great.............

Posted Jul 15, 2014
Great Hotel...... Like to stay again............Good place to move around from hotel location
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great views

Posted Jul 14, 2014
We stayed in a executive room on the 17th floor. It had great views of the bay. We could also see the bay bridge.
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Posted Jul 14, 2014
Very nice hotel. Enjoyed our stay. Just be prepared to pay $65 per night if you need to park your car.