Ratings based on 1,958 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 22, 2014
Awesome service, just limited channels on tv The bathroom door isn't a door, it slides and doesn't lock. Other than that everything was great, the room was ready three hours early(:
4 out of 5
Recommended
for Couples
by A verified traveler

Love the place

Posted Apr 14, 2014
Pros: Easy access, clean, friendly staff
Location: not many if you stay in the financial district on week ends.
The staff is very nice, the hotel is clean and the rooms big enough with a king size and 2 people staying there.
Comment from
Jan 15, 2014
Thank you for the review about your last stay. We appreciate the feedback and we are pleased that you enjoyed the rooms. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

valet parking

Posted Apr 14, 2014
Nice financial district hotel but $60 valet parking...really?
Comment from
Jan 15, 2014
Thank you for the review about your last stay. We appreciate the feedback. I am happy you liked the hotel and we are sorry that you are dissapointed about the price of parking. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

San Francisco hotel

Posted Apr 14, 2014
Pros: hotel staff hospitality, and suite condition.
Cons: hotel should have a cheap parking for guests.
We really enjoyed our stay at the Le Meridien hotel. Hotel staff were very kind to us. It should be noted that there is some kind of protest against the hotel every day between 7:00am and 8:00am, this might upset guests which want to sleep late. We got upgraded to a very nice suite at the top floor, and were very pleased from our stay.
Comment from
Jan 14, 2014
Thank you for the feedback about your recent stay. We appreciate the comments. I am sorry about the noise in the mornings you were here but we are pleased that the staff treated you well. We hope to see you in the future.
4 out of 5
Recommended
for Everyone
by Nerene from Sydney Australia

Central

Posted Apr 9, 2014
Located on relatively flat ground.Short stroll to Street cars and BART. Nice hotel,clean and appreciate the upgrade
Comment from
Jan 9, 2014
Thank you for the nice review. We are glad you enjoyed the locatoin and the cleanliness of the hotel. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel

Posted Apr 8, 2014
It was a well-maintained upscale hotel with friendly staff members. It was a pleasant experience.
Comment from
Jan 9, 2014
Thank you for the 5 star review. We are pleased to hear that our employees were an important part of the experience for you.
Comment from
Jan 9, 2014
Thank you fo rthe 5 star review. We are happy you enjoyed the experience.
Comment from
Jan 9, 2014
Hello and thank you for the kind words about our hotel. I am happy to hear that you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by Steve from Petaluma, CA

Beautiful Hotel, centrally located, big enough for

Posted Mar 31, 2014
Pros: Location and size.
Cons: No
Location: Close to Financial District, China Town, Columbus Street restaurants and Fishermans Wharf. Taxis are avail.
I have stayed at this hotel before. What I love about it is that it has great location for my needs, and has all the services, from valet to restaurant, that I need. Also it is small enough it doesn't take forever to work thru the hotel to get to your room. The rooms are nice and the rooms I have had, have had views of the lighted Bay Bridge. This is a very nice hotel.
Comment from
Jan 2, 2014
Thank you for the great review. We are happy you enjoyed the location and our amenities. We hope to see you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff needs training

Posted Mar 31, 2014
The hotel is beautiful and comfortable. Remember this is San Francisco and parking cost about $65. Our issue was the bartender on Saturday night. Not only did she not know how to make the hotels signature drinks she short poured and overcharged on the same drinks we had earlier in the day. There are many options in the city and we'll choose a different hotel in the future.
Comment from
Jan 2, 2014
Thank you for taking the time to review our hotel. I appreciate the feedback . I am glad we had an opportunity to correspond about this further and I appreciate all the feedback. As promised, your comments will be used to help us improve and to further our training.
5 out of 5
Recommended
for Everyone
by Tina from BC

Excellent hotel close to beach!

Posted Mar 23, 2014
It's an excellent hotel. There was a really good guest room and nice view. The guest room was so cleanliness. The hotel staffs was so nice and friendly. The breakfast was also so wonderful. My family had an excellent night in the hotel. I will recommend the hotel to my friends. And I will choose this hotel again if I travel there again.
Comment from
Jan 26, 2014
Thank you for the kind words about our hotel. I am happy to hear that you had such a great experience.
3 out of 5
by Patrick from Napa

Basic in Every Way

Posted Mar 15, 2014
Was told during afternoon check-in that the hotel was completely sold out, hence our room directly next to the elevator lobby. Even after politely requesting a change, was simply told "no." The room and service were completely average. At no time did it feel the staff was going above and beyond. We left feeling ambivalent about both the hotel and service provided.
Comment from
Jan 18, 2014
Thank you for writing to us. We appreciate the opportunity to hear about your experiences and the your feedback. It is very valuable to us. I am sorry you felt the room and service was average. This is not what we strive for. We will definately move rooms when we have one available and I am sorry this did not work out for you. We have been sold out a lot recently but we want you to always feel like we tried so your feedback is not taken lightely. We will use your feedback during our ongoing training meetings . We always want our guests to feel their stay is more than average. Please accept our apology and we hope to see you in the future.