Ratings based on 2,169 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio,tx

Posted Jul 31, 2014
Pros: Close to the market terminal!
Cons: Ac didn't get lower than 65 but was ok
Concierge was the best! I loved going to them every morning, they would help plan out the day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, California

Friendly and helpful staff

Posted Jul 31, 2014
We chose this hotel for its close location to the start line of the S.F. Marathon which my daughter ran. The staff was very friendly and helpful during our stay. We were always greeted with a hello and "welcome back" by the doorman. The concierge provided us with helpful information about places to eat and how to get around. We would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago Chile

Great location for San Francisco Marathon

Posted Jul 30, 2014
Pros: Superb location, bar, and rooms.
Cons: The room bathroom needs a real door, not a sliding door.
Location: Race start, Union Square, Chabad San Francisco
Only 5 minutes from the start line. Comfortable! Understanding staff regarding shabbat access, thankful for that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty good.

Posted Jul 29, 2014
Was a nice hotel. In the financial district, so hardly any restaurants open nearby... Place across the street (elephant & castle) was TERRIBLE. Service was awful and we walked out the second time. Pretty close to the usual areas, but cans can be expensive... The hotel reaturant is even more expensive. The parking fee is ridiculous.... It was nice, but I would probably go somewhere else next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

This property was ideally situated for our visit.

Posted Jul 25, 2014
Pros: Location, room comfort and helpful, friendly staff. Nice city/partial bay view from the 21st floor.
Cons: Coffee in room and newspaper delivered to door.
Location: For us, this property was in a perfect location. Easy access to various modes of transport (cablecar, bus, streetcar, BART, ferries) .
Staff were great, room was spacious and comfortable and easy access to the North Beach neighbourhood as well as the Embarcadero/waterfront piers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Close to Financial Center, Shopping and Restaurant

Posted Jul 24, 2014
I was attending business meetings in town and wanted quiet comfortable place with plenty of nice restaurants within walking distance. The staff were very helpful and professional. My stay was very comfortable and relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very clean hotel, responsive staff

Posted Jul 22, 2014
It was a nice stay. Although the hotel is trying to look more like for rich people and all visitors and the staff tried to keep standoffish look, at the end of all everyone was very kind and responsive, so I'd rather treat this as a tribute to European style than a real wish to show their superiority. Room was clean, calm, ample, and had a very nice view at the city center. The furniture is modern, new, the bath is roomy, comfortable... the bed? the bed was too big and too cozy for one :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Pros: Lovely rooms, large, each room had a view of a section of Bay Bridge and the Bay.
Cons: Staff could use a little more training. Our electronic room key stopped working and it took three trips to the front desk and the manager to get in.
Rooms were clean, large and well laid out. Beds were reasonably comfortable, lighting was excellent, enjoyable view from the windows.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Modern hotel

Posted Jul 20, 2014
The room was a very good size with an incredible view! However the air conditioner was not at its best. Aside from that it was excellent and I would recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
nice hotel with great location and friendly staff.