Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great Hotel in San Francisco's Financial District

Posted Jun 29, 2015
Pros: Beside the great views and locale, the staff were very friendly and efficient and the concierge service was the very best I can imagine.
Cons: Well, if the accommodations were free it would have been much better. However, it was sill my best hotel experience ever.
Location: The hotel is in San Francisco's Financial District and China Town, the Embarcadero, the Cable Cars, access to the Ferries for bay cruises, Alcatraz an
We traveled to San Francisco for a short vacation and were blown away by the views from our room and the glassed walkway between the two hotel towers. Lots of San Franciscan things to do and see. China Town, the Embarcadero, the Cable Cars, access to the Ferries for bay cruises, Alcatraz and Sausalito, and fine dining were all within reasonable walking distance. Really enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Danville, IN

More than expected!

Posted Jun 29, 2015
Pros: Staff, cleanliness of the room. The showers were just awesome. Awesome views from the 46th floor.
Location: Just a few blocks from Fisherman's wharf. Local eateries nearby.
Greeted by the door man then by the front desk. Staff went beyond the call of duty to be sure our stay was superb. The room was amazing. The view was so majestic. We have stayed at many high end luxurious hotels and this is ranked right up there with them.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Beautiful view

Posted Jun 27, 2015
Expensive but at least it is worth it. Convenient location
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Attentive service

Posted Jun 22, 2015
Pros: Personal service and quality of rooms
Cons: Nothing
Location: Restaurants, Cable car is half a block away, Golden gate bridge, Fisherman's Wharf and China Town
Spent two nights. An unassuming hotel entrance with a tasteful but small check in desk. Quickly had my room upgraded and the concierge Michael was phenomenal. Every restaurant he recommended was better than the one before. The staff was calling me by name on the first day. Centrally located. Had a car for me within a hour. Gorgeous room with every detail perfect. Breakfast was excellent
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Chico, CA

Amazing view of the city

Posted May 11, 2015
Pros: The view. The attention to detail. Everything was clean, cared for well, and ordered perfectly. The staff was courteous and friendly.
Location: About 4 blocks from the Ferry building in the financial district. A short drive to the Ballpark. A short walk to Union Square and Chinatown.
The people at this hotel really take care of you. They've thought about what you may need before you even become aware of it yourself.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2015
Friendly staff, great hotel and convenient location
2 out of 5
by A verified traveler

Very Old Hotel

Posted Mar 5, 2015
Pros: the personnel
The elevator doesn't function well. the room doesn't has space for the clothes. really I think it is very expense for what you get. I didn't like it in any way.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Expensive hotel that doesn't provide free wifi

Posted Feb 22, 2015
Pros: location and view
Cons: internet availability
Location: Embarcadero, trolley ride to Golden Gate Park, Chinatown
The hotel is well located. The staff is pleasant and well trained. The rooms are comfortable exactly the way you expected from an expensive hotel.The view from the room is breathtaking . There's no free internet available though. I didn't get it because I thought was insulting that they want make an extra buck when I had pay handsomely for my stay. I would suggest that they include the internet fee to the room price.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Spectacular views, great location

Posted Feb 19, 2015
Pros: Location; access; cleanliness; friendly staff; great customer service
Location: Beautiful views; close to everything
Appreciate the early check in; pleasant staff; extremely accommodating
3 out of 5
by A verified traveler

Posted Feb 16, 2015
Just an ordinary room. Nothing that will make you want to return.