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The waiter, insiandian tall man , black hair, in the Orafo restaurant was so rude and unprofessional. He didn’t say hello and brought the check at the table without to even look at me. I strongly suggest the management to replace the position immediately.
Amazing views, great beds, fantastic staff. Missing the great bathtubs of the older downtown property. Bar menu is also excellent. The mushroom pasta is outstanding. We will be back…but oh how I miss a great bathtub.
Neighborhood not safe. I was harassed by a homeless guy when I went to buy something from a 7/11 store located directly from the hotel on Sansome street. The homeless person eventually took some stuff from the store and ran out. So many homeless and drug addicts roaming around the financial district of Embarcadero all the way to the Chinatown. Not safe in SF.
The room was very nice, comfortable and clean. We had a great view of the city. All of the staff we engaged with, from cleaning, the lounge to reception, were professional, courteous and helpful.
Leigh
Stayed 1 night in Sep 2023
Response from IMP on Oct 4, 2023
Dear Leigh, thank you so much for the review! It was our pleasure to serve you, and we look forward to welcoming back.
10/10 Excellent
Verified traveler
Traveled with group
Oct 1, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 1 night in Sep 2023
Response from IMP on Oct 4, 2023
Thank you so much for the review! It was our pleasure to serve you, and we look forward to welcoming back.
Fantastic hotel. I got the VIP service as soon as I got there. The restaurant was excellent too. The bar tender in the evening was super friendly and made great recos for wine to go with my steak. I’ll definitely go there again. There is a Starbucks near by a good bagel place but there isn’t much else. Also, the homeless live to go to the 7 eleven across the street. SF has to clean up their streets.
Bruce
Stayed 4 nights in Sep 2023
Response from IMP on Oct 4, 2023
Dear Bruce, thank you so much for the review! It was our pleasure to serve you, and we look forward to welcoming back.