Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for sf giants games

Posted May 23, 2015
Great hotel to watch some baseball games. Walking distance, easy access to cabs or uber..perfect hotel for a busy city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Posted May 13, 2015
Staff were very gracious about altering the dates of a reservation that was booked in the wrong date range, at no charge, which is above and beyond what I expected.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great price, great for walking lots of places

Posted May 2, 2015
Pros: Convenience for walking around, at a great price.
Location: Great for walking lots of places, including the Ferry Building and Union Square.
Stayed here for a girls' weekend. Perfect for walking to the Ferry Building or Union Square. Was much nicer than we expected. Nice workout facility, great staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kelseyville, California

Nice hotel with great service

Posted Apr 29, 2015
Clean and comfortable room with all the amenities. We stayed 2 nights with our kids ages 4 and 1. The staff was wonderful. Always cheerful and helpful. The restaurant food was good. We used the indoor pool. Everything was very clean. Great location. We walked to local restaurants. On site Starbucks. Valet parking for a fee.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom east bay

Nice hotel, 15min walk to the park

Posted Apr 20, 2015
Nice, clean, excellent customer service, 15min walk to the park with a Starbucks conveniently located in the lobby. Would recommend to anyone catching a Giants game.
Comment from Hotel Management
Apr 25, 2015 by Vika K, Hotel Management
Thank you for your feedback and for choosing to stay with us. We hope to see you again in the near future. All the best, Vika Kafovalu Guest Experience Coordinator
3 out of 5
by A verified travelerfrom Los Angeles Ca

Parking

Posted Apr 14, 2015
Pros: It was clean
I knew the Hotel only offed Valet parking but never thought it would be $57 a night. I asked the attendant about the street parking with a Handicap card and he said that you still have to paid and start feeding the meter at 6am. I live in LA and know all meter parking is free with a Handicap card so I said Ok ill feed the meter at 6am, then he say's well there's a lot of brake ins on the street so you know. I went to check in and asked the lady about the parking and she said the same thing you have to pay so I said as of when and she said 2years ago. I thought I would take my chances so I went to the room and started looking up parking in San Fran and found a number to call 311 for parking questions that is open 24hours. The lady on the phone assured me that is was free to park at any city owned meter at all times. I parked in front of the Hotel for free all weekend no thanks to the staff I think they just want more money.
Comment from Hotel Management
Apr 17, 2015 by Vika, Hotel Management
Thank you for your feedback. I have shared your experience with our Valet and Front Desk team members. This has prompted us to be more aware and well versed in the matter. We hope to continue to be your hotel of choice when traveling to San Francisco. Warm regards, Vika Kafovalu Guest Experience Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay for only 2 nights

Posted Apr 13, 2015
Pros: The location
Cons: Safety after midnight along the 2nd street. No free/cheap parking around the hotel.
Location: near the transportation, the pier, chinatown, downtown,... walking distance.
It's a good Hotel, but not excellent. I hoped with that price I can have better rooms such Marriott Marquis the difference is only $40 but the quality is much higher.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
The hotel staff were friendly, helpful and knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Céntrico

Posted Apr 7, 2015
Pros: Que se encuentra en una zona muy bonita y muy céntrico
Location: Muchos lugares de interés, museos, tiendas, restaurantes.
El hotel en una bonita zona y muy céntrico, las habitaciones amplias y cómodas.
Comment from Hotel Management
Apr 25, 2015 by Vika K, Hotel Management
Thank you for your feedback and for staying with us. We hope to have the pleasure of hosting all your future San Francisco Downtown stays. Un cordial saluda, Vika Kafovalu Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with a great location

Posted Mar 30, 2015
Pros: Location, rooms, amenities...all really good
I will definitely recommend this hotel to anyone who wants to stay in central SF!