Reception

Reviews of The Clancy, Autograph Collection

4 out of 5
The Clancy, Autograph Collection
299 2nd St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1005 reviews" "
Rating 8 - Good. 184 out of 1005 reviews" "
Rating 6 - Okay. 62 out of 1005 reviews" "
Rating 4 - Poor. 24 out of 1005 reviews" "
Rating 2 - Terrible. 38 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sir, Saint Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean safe
Stayed 2 nights in Mar 2024
Response from The Clancy Team on Mar 25, 2024
Sir, we appreciate you taking the time to leave us an amazing review! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 Excellent

Frank Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I love the stay
Stayed 2 nights in Mar 2024
Response from The Clancy Team on Mar 13, 2024
Frank Paul, thank you for the awesome review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
great property. super nice, as advertised.
Stayed 2 nights in Feb 2024
Response from The Clancy Team on Mar 8, 2024
Thank you, Kieran, for the rave review! Please tell your friends about The Clancy and we look forward to welcoming you back next time you are in San Francisco!

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am enjoying my staying, it is so quiet and calm!
Stayed 1 night in Mar 2024
Response from The Clancy Team on Mar 6, 2024
Cecilia, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Bernice

Stayed 1 night in Feb 2024
Response from The Clancy Team on Mar 6, 2024
Thank you, Bernice, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Sakura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and spacious. Staff friendly and helpful. Walking distance to everything.
Stayed 3 nights in Feb 2024
Response from The Clancy Team on Feb 26, 2024
Sakura, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how clean it was
Stayed 1 night in Feb 2024
Response from The Clancy Team on Feb 20, 2024
Thank you, Adrian, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

6/10 Okay

Tamara

Liked: Cleanliness
The hotel only offers valet parking which they said was $90 plus tax. There was also a $30 destination fee charged. Area was fine, somewhat safe but also still have to remain on guard. The room itself was nice, but not necessarily worth $200 a night.
Stayed 1 night in Feb 2024
Response from The Clancy Team on Feb 16, 2024
Tamara, Thank you for taking the time to send us your feedback. We appreciate hearing on how our guests' visits were and ways that we can improve our service. We will be reviewing your notes, and we hope for another chance to welcome you back to The Clancy San Francisco soon.

4/10 Poor

Ioana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were told we had a 30 dollar credit each day and so we used it at the bar and brunch. However, upon receiving the bill we found that there was a 25 dollar fee per time call e a “transient” fee. Place was clean and staff was nice but the shady transactions like this make it a hotel I will not go back to or recommend to others.
Stayed 2 nights in Feb 2024
Response from The Clancy Team on Feb 13, 2024
Dear Ioana, Thank you for taking the time to share your feedback regarding your recent stay with us. As we are always striving to provide our guests with exceptional hotel experiences, it's so disappointing to hear this was not the case for you. Regarding our destination fee, we do our best to ensure we are transparent about this fee, whether the booking is placed on Marriott.com or through third-party travel sites. We truly apologize for the impact it had on your time with us. Should there be anything further I can assist you with, please don't hesitate to ask. We hope to have another opportunity to welcome you to The Clancy San Francisco to give a more memorable visit.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Clancy Team on Jan 22, 2024
Thank you, Gary, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful,cool place. Nicely decorated but the parking is crazy at 80.00 per night. I know it’s downtown San Francisco but that’s crazy. I would definitely stay again just because the hotel decor was awesome!
Stayed 2 nights in Jan 2024
Response from The Clancy Team on Jan 18, 2024
Angela, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

8/10 Good

Daniella, Montclair

Stayed 1 night in Jan 2024
Response from The Clancy Team on Feb 1, 2024
Daniella, Thank you for the awesome score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Clancy Team on Jan 8, 2024
Thank you, Jennifer, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from The Clancy Team on Jan 4, 2024
Nicholas, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Edgar A.

Stayed 3 nights in Dec 2023
Response from The Clancy Team on Jan 4, 2024
Thank you, Edgar, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 Terrible

Vincent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At check in i was changed double the deposit because the desk clerk couldnt understand how to check lf it wents through. Luckily my card didnt allow a third time to be processed but she definitely tried.
Stayed 1 night in Dec 2023
Response from The Clancy Team on Jan 4, 2024
Vincent, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We're disappointed by the experience that you mentioned during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

4/10 Poor

chariza

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The vallet and parking situation in this place is the worse I have ever seen in my life.
Stayed 1 night in Dec 2023
Response from The Clancy Team on Jan 4, 2024
Chariza, thank you for taking the time to leave us a review. We sincerely apologize for your valet experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

10/10 Excellent

Leilani

Stayed 2 nights in Dec 2023
Response from The Clancy Team on Feb 1, 2024
Thank you, Leilani, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from The Clancy Team on Jan 3, 2024
Thank you, Kim, for the great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Pedro

Liked: Amenities
Stayed 1 night in Dec 2023
Response from The Clancy Team on Jan 3, 2024
Thank you, Pedro, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 Terrible

Malia

Traveled with group
Disliked: Staff & service
I have COVID and could not attend my reservation. I understand the cancellation policy, however we only had ONE NIGHT booked, AND I am sick. I had to eat $250 plus my expedia points. The hotel would have rather I come sick with COVID instead of at least refund me half or let me get a credit for a different night. Makes zero sense that they would rather someone come into the hotel who is sick.
Stayed 1 night in Dec 2023
Response from The Clancy Team on Dec 21, 2023
Malia, thank you for your feedback regarding our cancellation policy. We're sorry you couldn't make your stay and hope you're now feeling better. Rest-assured, your feedback has been heard, and we will use it to improve our services and guest experiences. We hope for the opportunity to welcome you back in the future.

10/10 Excellent

Jian hua

Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 21, 2023
Thank you, Jian Hua, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Siuto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from The Clancy Team on Dec 21, 2023
Siuto, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Leopoldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms.
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 21, 2023
Thank you, Leopoldo, for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the decor and the options to eat in the area. The fire pits were amazing!! Great Job Thank you!!
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 21, 2023
Keith, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Lee, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

RACHAEL, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👽
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Rachael, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow and then some!
Wow!!! Best hotel we’ve stayed at in awhile by a long shot. Service in all areas was phenomenal, super friendly, helpful, prompt across all service areas. Hotel is beautiful inside and out, and didn’t feel cheap, although the rate was super reasonable for this time of year in the city. Room was gorgeous, huge L shaped sofa in regular room, Nespresso machine with pods (!!), comfortable bed and pillows. Super fast elevators, hardly had to wait at all although we were on upper floor. Lots of amenities for Gold and higher members. Can’t app bar and restaurant was top notch with fun cocktail offerings. Had breakfast twice, lots of delicious vegetarian options. Can’t say enough good things - really great hotel. Definitely will go back.
Gorgeous large well-appointed rooms
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Frances, for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was awesome! Super helpful and kind! The rooms were a good size and beds were comfortable.
Stayed 1 night in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Megan, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from The Clancy Team on Dec 12, 2023
John, thank you for taking the time to leave us such a fantastic score! We hope we become your home away from home in San Francisco!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Elizabeth, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Anna

Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Anna, for giving us such an excellent score! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 Excellent

Nowsheba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!
The Clancy was amazing! I honestly have zero complaints. My only complaint is that I wish we could have stayed longer. The room was beautiful, the view from our high floor room was amazing, and every staff member we interacted with was so pleasant. Especially Nelson! He gave us a couple of restaurant suggestions and they were both impeccable! The coffee stand and lobby bar both made excellent drinks. The hotel also gives you so many amenities and goodies! Definitely made our stay worthwhile. I would highly suggest anyone to stay at this property!
Stayed 2 nights in Dec 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Nowsheba, for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Mackensie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Clancy Team on Dec 12, 2023
Thank you, Mackensie, for giving us such an excellent score! We hope we become your home away from home in San Francisco!

10/10 Excellent

Huichul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very modern hotel with kind staffs. Room was clean and shiny. Only thing i can mention is that I visited here during the holiday and the hotel restaurant is only one( and a one little cafe) We can't find that much choices around the area. However, If you walks a bit, you can find some on the way to Union Square.
Stayed 4 nights in Nov 2023
Response from The Clancy Team on Dec 12, 2023
Huichul, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 Good

sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel is a great location. They dont tell you parking is an additional $80 daily. So it and extra $100 per day. I wish i knew prior to booking
Stayed 1 night in Nov 2023
Response from The Clancy Team on Dec 12, 2023
Sonya, thank you for taking the time to send us your feedback. We appreciate hearing how our guests visit was, and we will be reviewing your comments. We hope to welcome you back to The Clancy San Francisco soon!

10/10 Excellent

Lamond

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Nov 2023
Response from The Clancy Team on Nov 30, 2023
Thank you, Lamond, for the rave review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Far cry from a 4 star hotel hospitality.
A few issues with this stay. 1. Cleanliness was below average for a 4 star hotel. Hair in the shower, mildew in the sink, and very dirty air duct in the bathroom. (you can see it wasn't cleaned in ages, without even looking closely) 2. Cleanliness aside, the hotel is predatory with extra fees. Yes the resort fee is offset by a "$25 food credit" but they don't show the prices for a "full breakfast" which is just a continental breakfast but they claim is different from "continental" which by their definition is just fruit. I was charged over $70 for a breakfast you get for free at other hotels. Even more annoying, the front desk told me their menu says $35 for breakfast, but when you check the menu prices in the TV menu in the room it says "starts at $25" which is confusing and clearly predatory, since they can charge you whatever they want. I've worked in hospitality myself and been to countless numbers of hotels all around the world including the bay area. This one is extremely disappointing, and I will not be back (been here twice.)
Stayed 1 night in Nov 2023
Response from The Clancy Team on Nov 28, 2023
Thank you for taking the time to send us your feedback. We are disappointed by the experiences that you mentioned during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Clancy Team on Nov 28, 2023
Thank you, Tiffany, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Jacqueline Martinez

Stayed 2 nights in Nov 2023
Response from The Clancy Team on Nov 27, 2023
Jacqueline, thank you for taking the time to leave us such a fantastic score! We hope we become your home away from home in San Francisco!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. its nice quite quick in and out process. valet is quick. Everything is seamless.
Stayed 1 night in Nov 2023
Response from The Clancy Team on Nov 21, 2023
Marina, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

4/10 Poor

Danny

Stayed 1 night in Nov 2023
Response from The Clancy Team on Dec 12, 2023
Danny, thank you for taking the time to leave us a score. We're sorry that we did not meet your expectations during your stay. We hope that you will give us another opportunity to provide you with a better experience in the future.

8/10 Good

Arunita, Glendale

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really great hotel. Only downside was having to pay $8 for bottled water and also no parking garage (everything had to go through valet service) - we found a parking garage across the street but did not realize that it was nearly accessible on Sunday since every entrance to it was closed. Would have been nice to have a hotel parking lot/garage
Stayed 2 nights in Nov 2023
Response from The Clancy Team on Nov 21, 2023
Arunita, thank you so much for taking the time to send us your feedback. We appreciate hearing back on ways we can improve our service, and we will be talking to our team about your notes. We hope for another opportunity to welcome you back to The Clancy San Francisco soon, for a more memorable experience.

10/10 Excellent

Makayle

Liked: Cleanliness, staff & service, amenities
Beautiful hotel
Stayed 1 night in Oct 2023
Response from The Clancy Team on Nov 6, 2023
Thank you, Makayle, for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from The Clancy Team on Nov 21, 2023
Thank you, Scott, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

MARYBELL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful venue very convenient location staff all friendly
Stayed 1 night in Oct 2023
Response from The Clancy Team on Oct 31, 2023
Marybell, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area of San Francisco is actually quite pleasant compared to other downtown areas… it’s very convenient and the hotel is a total vibe by itself
Stayed 1 night in Oct 2023
Response from The Clancy Team on Oct 31, 2023
Thank you, Charles, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a convenient location with several coffee shops, places to eat, and stores within walking distance. The room was clean and had a nice view of the city. I would recommend staying here.
Stayed 1 night in Oct 2023
Response from The Clancy Team on Oct 26, 2023
Kylie, we appreciate you taking the time to leave us an amazing review! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a sucker for boutique hotels and this one was perfect; not cookie cutter but beautifully done. The rooms were spacious, the beds were comfortable, the area was quiet and felt safe and the staff were all very friendly. I will definitely stay here again and will also happily recommend it to friends.
Stayed 1 night in Oct 2023
Response from The Clancy Team on Oct 26, 2023
Samantha, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We hope we become your home away from home in San Francisco!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Clancy Team on Oct 26, 2023
Thank you, Cody, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!