Ratings based on 1,087 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Nice rooms close to the financial district Great valet staff
Comment from Hotel Management
Jul 30, 2015 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am so glad that we impressed you with our comfortable rooms, convenient location with its proximity to financial district and generous service. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we hope that you are already planning another trip our way. Debbie Bonafede General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Convenient to ATT ballpark and fisherman's wharf, rooms are good size and quiet
Comment from Hotel Management
Jul 29, 2015 by General Manager, Hotel Management
We appreciate the wonderful review so thank you for taking time to share your experience. I am so glad to know that you loved our spacious rooms along with our enviable downtown location with its proximity to AT&T Park and fisherman's wharf. Thank you for being our guest and we hope to see you soon. Debbie Bonafede General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Jul 28, 2015
The staff was really nice they, let us check in early and check out late.
Comment from Hotel Management
Jul 29, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your experience and to acknowledge our staff. Making sure that each guest's stay is flawless is what we strive to do every day. Your recognition of our efforts goes a long way in motivating us to do even better. We appreciate your business and hope to have the pleasure of hosting you again on a future visit to San Francisco. Debbie Bonafede General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

San Francisco Giants family Vacations.

Posted Jul 27, 2015
Family friendly. Our bartender was so friendly and gave great service. The pool was Ok it was only 3 1/2 feet deep. Overall great location and Experience.
Comment from Hotel Management
Jul 29, 2015 by General Manager, Hotel Management
Our sincere thanks for reviewing your stay with your family at the Courtyard San Francisco Downtown. We are delighted to hear that our hospitality and location made such a wonderful impression with you. Your recognition of our efforts will serve to motivate us even more! Thank you again and we hope that you are already planning another trip our way. Debbie Bonafede General Manager
2 out of 5
by A verified traveler

Horrible Location, $66 valet!!!

Posted Jul 20, 2015
Worst location possible, Homeless everywhere with the smell of urine and feces all around outside of hotel. I was "upgraded" to a view of the Bay Bridge and only saw construction, trash, other buildings. $306 for one night stay. Very disappointed. Room was very small too. No parking at all so must use valet at $66. Never again.
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Thank you for your sincere review. We want every guest who stays with us to have an outstanding time and leave with a lasting favorable impression. We apologize that we fell short in making that happen for you. You noted that our location was not to your satisfaction so I apologize for any inconvenience that this may have caused you. Being a resident of the area, I can certainly empathize with you about valet parking. As with most major downtown locations, there is an expense associated with convenient parking. I am also sorry to know that you were not satisfied with the size of your room. We have several room sizes available and will be happy to accommodate you with a different room type on a future visit. I hope that you will give us another opportunity to have you as our guest again should your travels bring you back to San Francisco. Debbie Bonafede General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent location for lots of things

Posted Jul 18, 2015
Cons: Couple more outlets around desk for charging electronics.
Location: Lots of shops, restaurants, stores, ATT Park easy walk with nice restaurants and bar and grills around. Wonderful concessions in the ballpark.
1 mile walk straight down 2nd St to ATT Park. Lots of restaurants and stores around. Easy to get to Embarcadero to drive around piers and get to Fisherman's Wharf on a scenic view. Nice environment in hotel with restaurant, bar and grill, and a Starbucks on site. It's $$$$ though. Small candy bar was $2.25. I was shocked by parking! $57 each night, but I was told that's kind of normal for SF. Wasn't aware driving up to valet. OUCH! Room was nice, with sofa, table, desk for electronics, nice desk chair, good working A/C. Shower head was powerful. No probs with room at all. Had a refrigerator too.
Comment from Hotel Management
Jul 21, 2015 by General Manager, Hotel Management
Thank you very much for the feedback and we are glad your overall stay at the Courtyard San Francisco Downtown was comfortable. We appreciate your positive comments about our accommodations, convenient location, as well as, the amenities and facilities we had to offer. Everything we do is aimed at providing you with an excellent hospitality experience, so please know that we value your business and your feedback. However, I am sorry for any inconvenience you experienced. We hope that you will give us a chance to serve you once again the next time that your plans bring you back to San Francisco. Debbie Bonafede General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario, Canada

Fabulous 5 days Courtyard Downtown SF

Posted Jul 16, 2015
Pros: Everything!
Cons: Can't think of anything negative to say. Nothing to improve.
Location: Very good and safe location. Near Union Square. Short bus drive or taxi to Fishermans Wharf. Easy to get to the Hop on Hop off buses and other tours.
Everything about this hotel is as good as the reviews on tripadvisor and expedia! Great location and good neighbourhood - felt safe and close to everything - short walk to Union Square, good restaurants close by (especially Osha Thai on 3rd St (Yum)). Wonderful Starbucks downstairs in Marriott opens at 6 am! $12 average cab fair to Fishermans Wharf or city bus for $2.25. Extremely clean, great views from our 15th floor. Great Marriott bed. Well kept property and excellent staff. The premises, lobby, lounge and outside courtyard with fireplace are wonderful creating a great mood. Food was very good at Whispers Lounge/Bar. Can't say enough positives about this hotel. Perfect first time stay in SF! Highly recommend.
Comment from Hotel Management
Jul 17, 2015 by General Manager, Hotel Management
Wow! Thank you so much for a glowing review of the Courtyard San Francisco Downtown. We couldn't be more pleased that your stay with us earned the highest rating. It’s always a treat to read positive comments such as yours because it is a great motivator for us to continually work to exceed your expectations. Thanks again for recommending us to other online travelers. It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to San Francisco. Debbie Bonafede General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy walk to the ball game

Posted Jul 14, 2015
Pros: Location near the Giants game Friendly staff, even if they weren't really knowledgeable about the area or the resources.
Cons: A decent breakfast place nearby
We chose this hotel because it was near AT&T Park. It was otherwise only fairly well located. Since it is in the South Of Market Area there weren't many restaurants open on the weekends, and particularly a dearth of breakfast places. Everything was pre-made grab and go pastries with overpriced coffee.
Comment from Hotel Management
Jul 16, 2015 by General Manager , Hotel Management
Thank you for choosing our hotel for your stay. I am glad that our location with its proximity to AT & T Park was perfect for your needs. However, I am sorry for not meeting your expectations with regard to our breakfast offerings. We appreciate your candid feedback and hope to welcome you soon. Debbie Bonafede General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Nice Hotel in the Heart of SOMA.

Posted Jul 14, 2015
Pros: We like the location, cleanliness of the room, very quiet and clean. Lobby and atrium were nice gathering places at the beginning and end of the day.
Cons: More outlets for electronics near the bed. A room safe was not available.
Location: The hotel is located in San Francisco's SOMA district. Everything is within walking distance. If not, an Uber can easily take you there.
Hotel was recommended. We were able to book the room without difficulties. The staff was very professional and courteous at all times. Check in and check out was seamless. Our room was very clean and quiet. The bed, pillows and comforter were clean and very comfortable. We had plenty of nice, clean towels and toiletries for our needs. We will be staying there again next time we're in S.F.
Comment from Hotel Management
Jul 16, 2015 by General Manager , Hotel Management
Thank you so much for the positive feedback about your stay, especially the kind comments about our staff. Making sure that each guest's stay is flawless is what we strive for every day. We were happy to read how much you loved our seamless check in service and your immaculate as well as well-equipped guest room. Thank you again for recommending us to other online travelers and we are glad that you are planning to return to our hotel. Debbie Bonafede General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

great time had by all!!

Posted Jul 10, 2015
Pros: The staff and the location
Location: Union Square, restaurants, etc.
we had a wonderful stay. The staff was beyond helpful and friendly. No matter what the staff members official job was, it didn't matter... they all helped each other in each aspect of the smooth running hotel and business. I would DEFINITELY like to stay there again!
Comment from Hotel Management
Jul 13, 2015 by Manager, Hotel Management
Thank you so much for posting such a wonderful review, especially highlighting my staff. They will be thrilled to hear that their efforts are being recognized. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We want the Courtyard Downtown to be your "home away from home" every time that you visit San Francisco. Thanks again for the kind words. We eagerly look forward to your next visit. Best regards, Debbie Bonafede General Manager