Ratings based on 917 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, helpful concierge and staff.

Posted Aug 16, 2014
Loved the location! Friendly, helpful staff, appreciate walking down in the morning for the complimentary coffee and tea (I drink tea and it is not always available so that was a plus!).
4 out of 5
Recommended
for Everyone
by A verified traveler from ncle england

San fran

Posted Aug 16, 2014
Great desk staff. Good location close to attractions in fisherman a wharf
4 out of 5
Recommended
for Everyone
by A verified traveler from frankfurt

Great hotel for Fisherman's Wharf

Posted Aug 16, 2014
Very close to the wharf and cable Car Stops. Rooms OK. Fantastically expensive in August ... But all hotels in SF are. Breakfast is expensive ... Walk to the Dennys or to One of the Caf├ęs nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Walpole MA

First trip to San Fran, close to everything

Posted Aug 6, 2014
Pros: Proximity to waterfront
Location: Walked to waterfront
Staff was very knowledgeable and friendly, answered all our questions, assisted with setting up tours, had very good recommendations on restaurants and attractions
3 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

Lack of staff at Lobby

Posted Aug 5, 2014
Pros: Location
Cons: Lobby management and service
Location: great location to pier 39, Giradhelli Square, shopping, dining, etc.
No one help with luggage at the lobby when we checked in at 5pm. We are a family of 4 with 2 kids. Gave us a luggage trolley and asked us to push the luggage trolley by ourselves. When we checked out at 7am on Sunday, 3rd August ...one staff was on the phone while the other was dealing witha guest. only 2 staff on duty and after waiting 10 minutes walked out and did a phone checked out as no one else was able to help.
Comment from Hotel Management
Aug 7, 2014 by Willie, Hotel Management
Hello MJ, Thank you so much for sharing your feedback from your recent stay. Please accept our most sincere apologies for any inconvenience you encountered .Please know that what you experienced during your stay is not typical of our level of customer service. Please know that I will address your comments with everyone in our operations team.as we strive to exceed our guest's' expectations. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - good staff and close to attractions

Posted Jul 31, 2014
Pros: Very close to Fisherman's Wharf....and ideally suited to visit main attractions.....
The hotel is very good and very close to attractions...do not need a car. 2 blocks from Powell - Hyde line - reached by 9 am and there was no wait....
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great Location

Posted Jul 30, 2014
Pros: The location to Fisherman's Warf
Cons: The beds were very hard.
Location: Close to the pier and bay access.
Beds were kind of hard, but the hotel staff was responsive and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, OH

Nice enough for sleeping. Room small but clean.

Posted Jul 28, 2014
Not a luxury hotel, but clean, with helpful and friendly srafff. For the money. I was expecting the next step up in room size and amenities, but at least it was clean. Refrigerator in room was very helpful. The couple of concierges we worked with were helpful with recommendations, but with just a tiny bit of snarky attitude. It was actually kind if funny. The bell staff and phone staff were extremely friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2014
Well hotels in this area are expensive. This is a good area to stay for you can walk right to fishermans warf. The room was nice and clean. Only thing that would have made it better is a outdoor seating area or pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
Great Hotel with a great staff, very nice rooms, great weight room and pool. Amazing view of SFO airport as planes land and take off.