Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York metro area

A jewel of a hotel--we'll stay there again.

Posted May 1, 2015
Pros: It's quiet, clean, conveniently located, stylish and the service is excellent. Staff are very helpful without being intrusive. Breakfast very nice.
Location: Airport shuttle was very dependable. A parallel street behind the hotel has a small commercial district with banks, grocery and drug stores, etc.
We had a short stay for a couple of days in San Francisco before returning home after a week in southern and central California. Wanted to be near the airport for an early morning departure but not so close that airport or train noise would be a problem. And near the BART for access to the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom monterey ca

Posted Apr 27, 2015
Close to airport , didn't have to worry about driving far and rest after traveling
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very clean, helpful staff

Posted Apr 27, 2015
Pros: Clean, attractive and fantastic helpful staff
Cons: Water temp in shower, pillows
On the plus side, hotel room was very attractive, clean and spacious. Staff was magnificent! Pillows were a bit high for my taste and shower was room temp -- those were the minuses.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Hotel Re-do

Posted Apr 22, 2015
Cons: The hotel has two floors; and unfortunately, the walls are pretty thin. I could clearly hear conversations and footsteps from my 1st floor room.
The staff was really friendly--especially Bernadette. I even took a picture of her because she felt like an old friend! I also met the manager, and he was professional, helpful, and friendly. The room was comfortable, clean, just the right size. I really liked the style of the hotel; it didn't feel like being in a hotel room, but more like coming home to an apartment. They had really pretty flowers around the property. Another thing I liked were the chocolates they put on my beside table everyday. The breakfast, which is included in the price of the room, was pretty tasty; and the choice of breakfast items was really good. Another thing that I liked about staying here was the free airport shuttle. And the tours offered at the hotel conveniently include hotel pick-up and drop-off.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Better than expected

Posted Apr 10, 2015
Hotel was better than expected, and the rooms were surprisingly plush!
3 out of 5
by A verified traveler

Great hotel, TERRIBLE BED

Posted Mar 31, 2015
I was so pleased with this place until I climbed into the bed. It was like trying to sleep on a round marshmallow. I rolled out of bed in my sleep because it was so soft! I shifted over to the center of the bed and was terribly uncomfortable, but at least I didn't fall out. Everything else about the place was great: clean, spacious shower, really nice bathroom products, clean and beautiful room, wonderful bed coverings, etc. PLEASE get a nice firm bed and I'll be first in line to come back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sc

San Francisco

Posted Mar 31, 2015
Only stayed one night on our way to Hawaii but was very pleased. It was clean and pleasant. There's a little restaurant down the street and comfy bed. Also quiet. Don't know much about the neighborhood so...but we had everything we needed .
2 out of 5
by A verified traveler

Commercial location

Posted Mar 29, 2015
I did not stay. Rooms directly outside, room was smelly and old so I opted to not stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom buffalo, new york

Posted Mar 27, 2015
Safe neighborhood close to airport via shuttle. Rooms newly remodeled and clean. Staff friendly and efficient. Room size adequate but on the small size. Breakfast was included and offered much variety. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

what a great hotel

Posted Mar 24, 2015
the big brand hotel i stay at near SFO was booked and i decided to try Millwood. What a pleasant surprise, great room, great staff, convenient to the airport,