Ratings based on 2,333 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2014
Great for The Ferry Building farmers market. Pay for the valet, it's worth it.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel in financial district

Posted Sep 27, 2014
good location for seeing and walking to main sites in san fran. friendly hotel staff and clean rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel with the best customer service.

Posted Sep 25, 2014
Location: It is in the financial district which is a bit removed from the shopping and restaurants in the Union Square area but the pleasant experience made it
This hotel is one of the best. Probably the best staff I have ever experienced. From the time we got out of the cab at the front door until the time we checked out, the staff would open doors for us, great us personally, assist anyway they could, etc. We had a slight plumbing problem when we woke up one morning and told the front desk when we left for the day. They were there and everything fixed within an hour. On Friday night we were heading out for dinner and cabs were hard to come by. The doorman, guided us over to a limo that they keep at their disposal during busy times. The limo took us to our restaurant at no charge. Unbelievable. Whoever trains their staff should be commended. Wonderful hotel.
2 out of 5
by A verified traveler from London

Nice hotel, but don't expect much complimentary

Posted Sep 24, 2014
It might be because I am not used to hotels, but I think it's pretty appalling that people in the lobby can access wifi for free and I have to pay $20 a day. I was also amazed that a bottle of water left in the bathroom cost $8. Not to mention the $60 per night valet fee. I don't like the feeling that every dollar that can be extracted from me is being done.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockport, Texas

Omni......Quality, Quality!!!

Posted Sep 23, 2014
Pros: Everything!
Cons: Nope
Location: China town is two blocks away......The hotel is located in the financial district.....lots of ATMs.......Lots of restaurants nearby.....
From the moment when we arrived at the Omni......I knew it was to be a great place to stay....It is in the financial district....which means, lots of banks....normal hrs....and minimum noise......hustle and bustle.... The staff were very friendly and accommodating....Our room was spacious.....very clean and well maintained. We were provided our choice of beverages for the early morning at no cost.......delivered to the room on time... just a knock on the door......and there it was.......We did not eat at Bob's Steak House......In SF, there are so many places to chose from.....Chinese, Seafood, Steak Places, etc.......What else can I say......the word Omni speaks for itself....Quality.......Sure, its costly.....but I prefer quality over budget cut anyday.....
5 out of 5
Recommended
for Families
by A verified traveler from Denver, CO

Excellent Hotel with a great location.

Posted Sep 23, 2014
Great Hotel for families that want to get a taste of downtown San Francisco, and the surrounding area. The hotel staff was friendly and informative. The accommodations were tasteful and always clean. The hotel was in walking distance to so many attractions, and if we couldn't walk there, we could catch a cable car right outside the hotel entrance. The whole family enjoyed the accommodations and would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, very good amenities

Posted Sep 19, 2014
Location: 6 block walk from Moscone Center and many excellent restaurants.
Staff was very helpful when I needed to change my reservations at the last minute.
5 out of 5
Recommended
for Everyone
by A verified traveler from rehoboth beach, DE

Upscale and a good central location

Posted Sep 19, 2014
Nicely appointed rooms, great attentive staff and restaurant/bar.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Good Hotel in the financial district.

Posted Sep 17, 2014
Pros: I liked the location in that it was close to shops and restaurants and public transit.
Cons: The "gym" could be larger. There was very little room to use the free weights that are available and insufficient room for 2 people to do stretches.
Location: A cable car line runs right in front of the hotel and Union Square (with its shops and restaurants) was within easy walking distance.
My impression of the hotel was quite positive. There were doormen at the ready to take my suitcases when exiting the taxi and to open the entrance doors. The lobby was relatively spacious and well appointed. The hotel also had a large bowl of apples and cold drink available to those that so desired. The staff at the desk were professional and helpful in answering questions about city tours, nearby restaurants and the like. The room was everything that you would expect from an upscale hotel, but it was not particularly spacious. The king sized bed was quite comfortable. The cleaning staff were pleasant and did an excellent job. As my stay progressed my initial impression was only confirmed. The doormen were always pleasant and asked if I needed any service. I felt like they really wanted to be of assistance (without expecting to be tipped - although I did tip upon arrival and at departure).
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2014
We stayed for 7 days and had a wonderful experience at the Omni. From the quick check in--no waiting, the cleaning service leaving us notes hoping our stay was going well, to the doormen who always had a smile and a helpful suggestion. While there we celebrated our anniversary and when we returned to the room for the night we were pleased to find they had brought in champagne, strawberries, and an anniversary card with a personal note.