Ratings based on 1,904 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Mark from Viroqua, WI

Daughter's first trip to SF

Posted Apr 21, 2014
Simply perfection in every aspect. Safe. The highest level of service I have ever experienced in SF. Convenient to everything downtown. Only drawback was we could not have stayed longer. If heaven exists, it must be like a stay at The Omni. Thank you for the glimpse!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay

Posted Apr 14, 2014
Everyone was super friendly and helpful. We really enjoyed the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Centrally Located

Posted Apr 14, 2014
The Omni is right on the cable car route up and down California Street. Great concierge will help with choosing restaurants and attractions fitting guest preferences and will give directions and options for getting there. Champagne on Friday and Saturday nights.
5 out of 5
Recommended
for Everyone
by CA from SoCal

Favorite SF Hotel

Posted Apr 14, 2014
Pros: I have stayed at The Omni SF many times. It is my favorite. Great location and warm and welcoming staff.
Cons: This year, I stayed in a Suite which had fabulous lighting. Some of the Deluxe Rooms do not - and the Bathrooms Lighting could be brighter in those R
Location: PERFECT!!!
We celebrated an Anniversary and loved the thoughtful Champagne and Strawberries, along with lovely card.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in heart of downtown

Posted Apr 13, 2014
Very conveniently located. We walked to dinner on Green Street. Very friendly and accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Customer Service was Phenomenal!!

Posted Apr 8, 2014
I cannot say enough about the excellent staff at the Omni San Francisco! Our stay was extremely comfortable, the hotel was lovely, great location, but the staff was exceptionally wonderful, accommodating and helpful!! I will definitely stay there again!
4 out of 5
Recommended
for Everyone
by Jun

good location

Posted Apr 8, 2014
Pros: very good location,and peaceful,good service
Cons: internet
Location: walking distance to union square and the habour
room is littile bit small,and not very bright during the day time.
3 out of 5
by Bob from AZ

Average downtown hotel.

Posted Apr 7, 2014
Pros: Location, clean.
Cons: Reduce add on charges.
Stayed 2 nights in 2 rooms. Can't figure out why this hotel is so highly rated. Average room size, average lobby, average service, $30 parking, $15 internet, $7 bottles of water. Nothing exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel staff!!

Posted Apr 2, 2014
I have never stayed at an OMNI hotel before; they have the best staff working right at this location! It was my first visit to San Francisco and they made me feel right at home! I am already planning my trip back to San Fran & am staying at this hotel without a second thought! When I got home back from my trip; I included the hotel's staff in my exciting stories I had to share!
4 out of 5
Recommended
for Everyone
by Chris from Riverside, CA

Very nice hotel in the heart of FiDi

Posted Mar 31, 2014
Location: It's in FiDi and walking distance to just about everything.
We had a nice and uneventful trip to the Omni SF. The room was comfortable and well appointed. This hotel is on par with any of the other luxury brands. The valet had some issues. Make sure they leave you with the stub of your valet ticket - our car was lost for some period of time. They really wanted it to be my fault as I didn't have the ticket... They found it though.