Ratings based on 1,127 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Friendly staff, great location and rooms!

Posted Apr 25, 2015
Pros: Great location. Friendly staff. Clean, updated room. Additional nice touches.
Cons: The workout room is small, but it's a small hotel so understandable.
Location: The hotel sits next to the entrance to China Town. Just a few blocks from Union Square and the waterfront. Shops, cafes, restaurants all around.
The staff I encountered were all friendly and efficient--there's even a doorman there most hours. The rooms are clean and updated, with eco-friendly touches like room-key activation of electricity and soap, shampoo, and conditioner dispenser in the shower. Bed was very comfortable. Great location for China Town, Union Square, Financial District, or the waterfront. There's even a nice rooftop patio to take in the skyline. My only nitpick is that the on-site workout room is very small (1 each treadmill, bike, eliptical), but the front desk has $15 passes to 24-hour Fitness, which has a location just 3 blocks away. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Good location in San Francisco

Posted Apr 14, 2015
Pros: Location
Location: Right next to Chinatown
We enjoyed our stay. Room are clean and the people are nice and helpful. Would recommend
4 out of 5
Recommended
for Everyone
by A verified travelerfrom alberta, canada

Nice hotel - great location!

Posted Apr 10, 2015
Nice hotel close to Chinatown and Union Square. Will stay here again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Good value, well located, boutique

Posted Apr 6, 2015
Stayed here twice and found it to be quite well run and well appointed. It is right by the entrance to Chinatown and has a plethora of restaurants and cafes nearby. Within walking distance of wharf areas, great shopping and cable cars. Enjoy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Great hotel!

Posted Apr 4, 2015
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Long Beach, CA

Posted Apr 3, 2015
Pros: Great location Extremely helpful and friendly staff
Location: Within walking distance of Union Square, North Beach, Financial District, Chinatown, Coit Tower, Ferry Building and Piers
The hotel was clean (and green!). Great location within walking distance of many attractions. The staff (especially Nathan) went out of their way to be friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Apr 1, 2015
this hotel is located within feet of the Chinatown gate and the financial district. Excellent service and friendly staff, nice breakfast also.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location

Posted Mar 31, 2015
Pros: Everything
Cons: Nothing
Location: Location is very near Union Square and the Chinese sector.
One of the friendliest hotels we have ever stayed out, friendly eager staff, always happy to go that extra mile. Valet parking was one of the cheapest ion the City.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Beautiful hotel, outstanding service

Posted Mar 31, 2015
Pros: It's so clean, beautiful and welcoming. We felt very safe as a family in the hotel and enjoyed our stay, didn't want to leave.
Cons: Nothing!! It's perfect!!
Location: We loved Fishermans Wharf about 20 minutes away and found it very easy to get to either by end of tour drop off or the fantastic historic cable cars.
i want to thank Art for the service that he gave to us, organising tours, car for the airport, general knowledge about the area, great guy with 100% the best customer service that we have ever received!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
great location! It's right next to China town and a short distance from Union square. The staff was very friendly. Only thing that was bad for us was that we couldn't look out our windows all weekend because they were cleaning them and our toilet kept breaking down but other than that it's a great place to stay.