Ratings based on 1,077 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ann Arbor

Posted Dec 6, 2014
Nice hotel in a nice location. Pleasant, clean, friendly. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MEXICO CITY

HOME AWAY FROM HOME

Posted Nov 24, 2014
Location: LOCATED AT THE GATE TO CHINATOWN THE HOTEL IS CONVENIENT TO WALK TO MANY PLACES OF INTEREST AND A SHORT DISTANCE TO UNION SQUARE AND GREAT RESTAURANTS
I LOVE EVERYTHING ABOUT THIS HOTEL. THE LOCATION, THE STAFF, THE ROOMS (GREAT BATHROOMS). I GO AND NEVER WANT TO LEAVE.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice place

Posted Nov 11, 2014
Pros: Cleanliness
Cons: Better Pillows. Queen beds instead of double.
Location: Union Square, China town, and the mall are within walking distance.
The room was clean, and the bed was comfortable. If you are looking for an inexpensive place to stay that is within 5 minutes walking distance from Union Square or China Town, this is the place to stay. Valet parking was also reasonable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2014
Pros: Clean and that staff were really nice. Location was good for getting to lots of places.
Really close to everything i needed to get to. Staff was amazing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Darlington, UK

Excellent stay

Posted Nov 7, 2014
Pros: We liked the location, cleanliness and the Eco friendly ethics of this hotel.
Cons: Only problem we encountered was having to ask for four towels because they kept leaving only three, not sure why as it was a four berth room!
Location: Very close to all types of transport links and very central for all tourist spots, also Ferry terminals to Alcatraz and Sausalito.
Stayed here with my husband and two teenage boys in October 2014, the hotel is in an excellent position right next to the China Town Gate and ideal for all the trams, streetcars, buses, muni metro and Bart train stop from the airport. Check in and out was very efficient by friendly staff, who are always available to help and advise you on what ever you needed. The hotel is spotless, our room was comfortable even with four people in it! Small gym and a business centre with computers and a printer available to use. Also a small garden terrace overlooking the city where we had a picnic one day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Hotel in central San Francisco

Posted Nov 5, 2014
Pros: Very impressed with this hotel's very fast and efficient wifi system and it was FREE. The room size was very adequate for most people's requirements.
Location: Chinatown was just around the corner and is close to Union Square and shopping. There is a bus stop for the off/on bus just outside the hotel entrance
This is a small and very comfortable hotel near Union Square. The room we had was towards the back of the hotel and so it was very quiet which made sleeping easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel in San Francisco

Posted Nov 4, 2014
Pros: We were very impressed in particular with one staff member Phil, always happy to help, smiling and going the extra step to help
Location: one door down from china town, close to starbucks and cable cars
Very pleasant ,helpful and obliging staff, able to meet our needs throughout our stay.green hotel , recycles
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Benicia, CA

Posted Oct 31, 2014
The location was fantastic. We walked to the Workd Series at AT&T Park -25 min walk, but so worth it not dealing with a car or any surface transportation, public or private. Walked to Lefty Odouls in Union Square after the game. Walked to breakfast in the morning, to the Irish Bank for a few pregame pints of Guiness. And a quick 7 min walk to BART. Yeah you'll spend 3 Bills, but if you're going to the City, this is a good value without feeling like your going to a budget hotel. Perfect trade off without getting seriously gauged.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted Oct 29, 2014
This hotel is just on the edge of China town and not too far from the BART. Room was excellent and very clean an no bed bugs (yes I checked first). Lovely crisp white bedding. Hotel staff very pleasant and helpful. Good breakfast, worth the money. Would definitely stay here again if in San Francisco.
4 out of 5
Recommended
for Families
by A verified travelerfrom Sydney, Australia

Nice hotel with friendly and helpful staff

Posted Oct 27, 2014
Pros: The friendly reception staff who were always willing to assist.
Cons: It would be more comfortable if the room was larger.
Location: The hotel is next to the gateway of China Town, many restaurants to try if one likes Asian food
We were visiting multiple cities in the United States. Due to delay of one of the flights, we were unable to get to San Francisco on schedule. The hotel manager was very understanding, and although we could not cancel the first day's accommodation in time (24 hours before), he has kindly emailed to grant us a free cancellation for that day.