Ratings based on 860 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from good

nice

Posted Aug 18, 2014
clean place and a good location there are a lot of services around the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, UK

Ideal central location

Posted Aug 16, 2014
Pros: Good location
Cons: Noise from the street below (better sound insulated glass required)
Location: The cable car is only a few blocks away. Breakfast at Sears fine dining two blocks away is a great way to start the day as well as Alcatraz & biking.
Despite my fears of the location the hotel these were soon disregarded when almost everything was close to hand, shopping, China Town, restaurants, cable car, coit tower etc. even Pier 39 was only a 30 minute walk. We parked the car for four days and walked every where, even to collect our bikes for a trip over Golden Gate Bridge. A must do trip, but the bridge itself can be a bit manic with pedestrians and other cyclists all over the place, still worth it though.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

In the heart of the city

Posted Aug 15, 2014
Great location. Close to everything. The staff is extremely helpful and responsive. The hotel is clean, quiet and has a nice rooftop garden. I would recommend this place to my friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Almost next door to Chinatown!

Posted Aug 12, 2014
Pros: Staff was VERY helpful and friendly, and it's location was ideal. Close to trolley stops, Union Square, good restaurants, and Fisherman's Warf.
Cons: Having the restaurant serve dinner.
Rooms are a little small, but everything is very clean and comfortable. It appears to be relatively new.
4 out of 5
Recommended
for Couples
by A verified traveler from Victoria, BC

San Franciscans can take a lesson

Posted Aug 9, 2014
Pros: The staff above all else.
Cons: The restaurant could be better profiled. It looks a bit like a waiting room.
Location: Spitting dfistance from lower Chinatown. Great shopping and eateries nearby. Good transit available to take you anywhere if you don't want to drive.
If all san Franciscans were like Orchard Garden staff, we would have had a better time. Hotel staff were courteous, friendly, exceedingly helpful. In short, everything most San Franciscans were not. Too bad but kudos to the hotle staff and management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location, near Chinatown

Posted Aug 5, 2014
Friendly and helpful staff, and a great location made this a perfect place to launch our three day exploration of San Fran. Our room was light and comfortable, though not all rooms in this hotel are. The roof terrace was a welcome space for enjoying the morning sun, and to peer down at action on the street, which included a film set on our second day. We didn't bother with breakfast here as there are more interesting places at hand.
3 out of 5
by A verified traveler from bedford

Overpriced for what you get but good location

Posted Aug 4, 2014
Pros: Location
Cons: Showers need replacing and given more water pressure to make them usable
Location: Near union square and next to china town
The hotel is tired and the rooms all a sickly beige colour. We weren't welcomed at reception nor asked how our stay was at check out. There is a difference between efficiency and customer service. Location is great as it is just outside china town and an short walk to union square. The showers are inadequate and gave no power meaning it takes half an hour to wash shampoo out of your hair. Mini bar was full of rusty water and bed sheets had stains on them. Our room overlooked an aircon machine. Overall we found it expensive for what it was and gave stayed in much better 3,5 star hotels in the US.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Connaught Garden, Hong Kong.

Nice hotel!

Posted Aug 2, 2014
Pros: I like the scenery of the view.
Cons: Nothing.
Location: Golden Gate Bridge.
I appreciate how the receptionists say hello and bye when we go out or came back to the hotel. The room is really clean. The bed is very comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

Not a good buy for the price

Posted Jul 30, 2014
Orchard Garden has a great location for a touring visitor--especially a foodie-- steps away from French restaurants and Chinatown, walking distance to North Beach. But the hotel's appointments are average to shabby, and service below par from inexperienced or undertrained staff. For the $400 price, I recently had an amenity location hotel in downtown Los Angeles offering a first-class, all day buffet for members only and an evening full bar, thus saving me and my husband about $150 a day. Try harder, work smarter, Orchard Garden!
4 out of 5
Recommended
for Everyone
by A verified traveler

Location location

Posted Jul 27, 2014
Great place to stay, everything you need is all around you. Use the muni great easy way to get around and is a few minites walk away.