Ratings based on 1,160 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Ken from Louisville, KY

Outstanding service at wonderful boutique Hotel

Posted Apr 15, 2014
Pros: The great service and value for very nice Accommodations.
Location: Best location in San Francisco. A short block or so to Union Square.
Excellent hotel at a great location just off Union Square. The service was personal and attentive. The bellman were genuinely interested in assisting my needs. I had a nice suite that well appointed and very comfortable. The price was quite a bit less than a postage stamp in hotels a block away.
5 out of 5
Recommended
for Everyone
by Rafael from Rio/Brazil

Very good location/friendly staff

Posted Apr 14, 2014
Orchard is a very well located hotel. Room and bathroom are quiet roomy and comfortable. Bed is excellent. The only drawback would be the limited-hours dining service. I would definitely stay there again.
4 out of 5
Recommended
for Everyone
by Judy from new york, ny

Recommend it.

Posted Apr 11, 2014
Coming from a city where hotel rooms can be shamefully small, The Orchard room size impressed us, since it is in Union Square/Chinatown - a packed part of San Francisco, and offered a neat boutique feel. Fellow patrons were quiet and respectable. Positives: Stayed in King suite; super comfortable beds, big bathroom, very clean room, staff was very friendly/knowledgeable and could tell us exactly where to walk/run and eat out; easy location; great running, shopping, cafes surrounding the Orchard. Negative: Lacked good views (from our room on the 3rd floor of 5).
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Boutique Hotel in San Fran

Posted Apr 10, 2014
Stayed for Business, very accommodating. Enjoyed how close we were to Union Square. 10 min walk from Moscone Center. Quick Cab rides every where else.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly and clean hotel

Posted Apr 8, 2014
Cons: The WiFi Internet was decent but there were times when it was very slow and it happened once or twice that it was accessible at all.
We enjoyed the stay in the hotel very much. It was a relief after one night in another hotel in the center of San Francisco which had been real nightmare. Everything was clean, beds were very comfortable and it was very quiet in the room. There was also decent complimentary WiFi Internet (one of the reasons why we chose the hotel). The stuff was very friendly and professional. I'd recommend it to anybody.
3 out of 5
by Aumit from London

Disappointing

Posted Apr 7, 2014
Pros: Staff were friendly.
Cons: Services should be available 7 days a week.
Aside from the location, this was a let down - the restaurant is not open on Sunday or Monday; a bar that closes at 9pm; and, room service consists of just 3 items (only available when the restaurant is open)! Poor...
4 out of 5
Recommended
for Everyone
by A verified traveler

great location and fantastic staff

Posted Mar 31, 2014
Pros: location and staff friendliness
Location: you can hop right on the cable car. Walk down to Union Square, close to walk up to amazing Nob hill. Nice restaurants super close by
Hotel staff was always ready to talk to you and ask about your day to recommend any deals or suggestions
5 out of 5
Recommended
for Everyone
by Beatrice from seattle

Fantastic

Posted Mar 26, 2014
Fantastic customer service received from ALL staff! Thank you! I will be back! Kind regards, Beatrice
5 out of 5
Recommended
for Couples
by RDT from Ontario

Pleasant Stay at the Orchard

Posted Mar 16, 2014
Pros: Excellent customer service, clean, tidy, professional
Cons: Can't think of anything
Location: Two block walk to Union Square, the shopping district, with many restaurants to choose from. Bus tours also frequently stop at this location.
From the time we stepped in to the minute we left, we felt welcomed and appreciated for our business. The front desk and staff went out of their way to offer suggestions for excursions, to offer help for transportation, dining, etc..
4 out of 5
Recommended
for Couples
by René from Calgary, AB

Very clean, quiet hotel in the French quarter.

Posted Mar 15, 2014
Cons: If you're looking for a gym or good exercise facilities, look elsewhere. Their "cardio" room is simply a hotel room with a couple treadmills and a TV.
Location: Very good restaurants within 1-2 blocks.
Stayed here four nights for a conference. The room was very clean, comfortable. Location is excellent—just a couple blocks north of Union Square. Friendly staff.