Ratings based on 1,632 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Orange County

Weekend away

Posted Jul 14, 2014
Overall we'd a lovely time in the hotel but I've had better value for money elsewhere. Pro's - Location is fantastic. We came in on the BART from the Airport and it was really easy to get to. It's also really easy to make your way to many parts of the city as it's so central. The hotel building itself has a lovely reception/ open area when you arrive. The rooms were clean and the bathrooms likewise. Con's - The walls between the room are quite thin and each morning I woke up with either the noise of people talking when walking by or from the room next door. We got the towncar at (8:30pm and no traffic), our journey was less than a mile and it was $20 which we both thought was expensive, though the door man advised us afterwards this was standard. The room itself was not the largest room I've stayed in but it was fine for what we needed, though the pillows were superhigh and definitely higher and more uncomfortable than anything I've come across in a hotel before. We didn't have breakfast in the hotel as other reviews had turned us off, however, the room did look beautiful. Overall, it was fine for the 3 nights we were there, we both agreed we wouldn't be staying there on our next visit though as we felt there are better hotels available for the money we paid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel & stay, but check-in issue

Posted Jul 14, 2014
Very beautiful hotel in nice location, and overall a nice stay. However, had an issue with front desk clerk not allowing the other adult occupant to check-in until I showed up with my ID, which forced the family to be sitting in the lobby for an hour because I had to drop them off. I specifically put that request in the reservation with the other person's name. The front desk would not allow her to check in until I got there, despite even showing a hard copy of the Expedia confirmation. The clerk told her it must not have come across on the reservation and he could not use the hard copy. When I got there and spoke to a different clerk, I was told it was in the reservation. So I don't know if it is an issue with Expedia reservations, or if it is an incompetent front desk clerk...probably a poor clerk, since when I asked him what kind of view the room had, he told me it was a view of the "courtyard", which turned out to be a roof with some gravel and a vent several stories below, with windows of other rooms across the "courtyard" just a few yards away. I'd consider going again if I got a really good rate (as I did this time), but I'd look elsewhere first.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milan , Italy

Birthday stay

Posted Jul 13, 2014
I have not had better service at any hotel stay, anywhere .
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Beautiful historic hoteli

Posted Jul 13, 2014
I like very much the old welll preserved hotels. L'atmosphère de luxe et d'abondance, du temps où l'élégance, la beauté et la classe comptaient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Beautiful hotel for a great rate approximately 3 blocks walking distance from Union Square. I didn't realize valet parking was $59/day. I took a cab to Fisherman's Wharf which was $40 round trip. So it really depends on what you would like to do most. I could have stayed at Sheridan Fisherman"s Wharf, parked across the street and walked a couple of blocks to The Wharf for what it spent staying at Palace Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Good experience.

Posted Jul 8, 2014
Concierge was excellent regarding delayed baggage issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Nice to be back

Posted Jul 8, 2014
Pros: Everything
Cons: Price of overnight parking
Location: FiDi, SOMA, Ferry Building, Yerba Buena, Metreon, MOMA, AT&T Park
We were married at The Palace over 12 years ago. They have always been a first class operation and they did not disappoint this time. We wanted a quick 4th of July getaway and chose to stay at The Palace as a little treat. The location was perfect for everything we wanted to do (Broadway show "Once", SF Zoo, fireworks, Children's Creativity Museum, Opera at the Ballpark, hike at Land's End). Service was great. Hotel is still beautiful. Only complaint is the price of overnight parking ($60/night).
5 out of 5
Recommended
for Everyone
by A verified traveler from T

beautiful hotel, great location

Posted Jul 8, 2014
the hotel has a BART station right at the corner. Union square it's 3 blocks away. Wonderful restaurants in the hotel and 5 blocks away the best vegan restaurant "millennium. Beautiful, clean rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

4th in San Fran

Posted Jul 8, 2014
Pros: Location, pleasant atmosphere
Location: Good location, across the street from Bart, walking distance to Union Square
Enjoyed a three-day 4th of July weekend at the Palace in San Francisco. Wish we were still there!
5 out of 5
Recommended
for Everyone
by A verified traveler from J

The perfect hotel in San Francisco!

Posted Jul 7, 2014
Perfect location and always the perfect experience! We love this hotel for many reasons. The staff is very helpful and treat you amazing! The beauty is exceptional, it's like walking back in time. Breakfast was excellent and loved our waiter. Can't wait to return. Five star all the way