Ratings based on 1,496 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Stuart from UK

Good Hotel

Posted Apr 22, 2014
Pros: Location to BART.
Cons: Coffee making facilities in the room
Location: Near to Union Square and the cable car stop at Powell Street.
Hotel is very nice usual high prices for food and drinks though. Unfortunately no coffee making facilities in the room and the room lacked information on the hotel amenities; evidently this information was on the in room TV. Room had safe and a fridge. Superior rooms were fairly small for the cost and the room we were first given faced a wall!, but reception changed the room for us to a non wall view room. Hotel is very conveniently place right by the Bay Area Rapid Transit (BART) service (Montgomery Street station). We used the BART from the airport. Just under $18 return trip per person and takes about 30 minutes. The hotel is about 10 minutes walk from Union Square and the same to the Powell Street Cable car turnaround. (tip: walk up two blocks up Powell Street from the turn around to beat the crowds and get on the car quicker). Both Routes from here go to Fisherman’s Warf. $6 p/p single trip. Did not find many family restaurants near the hotel but there was a very good food court in the Westfield shopping center (lower level) just down the road by Powel Street. All in all a good hotel.
5 out of 5
Recommended
for Other
by A verified traveler

Posted Apr 21, 2014
Pros: Location and luxury
Cons: Pillows in the room need to be softer. Also, the mini-refrigerator was loud and kept turning on and off and prevented sleeping for awhile.
Beautiful hotel in great location. They need softer pillows in the rooms as the pillows in the rooms are plump and rock hard, but when we called the front desk, it was no problem and they brought different pillows up to the room. Overall, very satisfying.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2014
The Palace Hotel is very exceptional with staff who provide great customer service. The junior suite was very clean and the beds were comfortable. Last but not least, location was accomidating for shopping and dining. Overall my experience was comforting and would definately recommend this property to family an friends.
3 out of 5
by Katie from Sacramento

Super loud vent and paper thin walls

Posted Apr 14, 2014
The vent was making super loud noises all night and the people in the room next to use where so loud. The walls are paper thin u can hear everything . Also the floors in the bathroom had hair on them. We paid a lot for this room I wish the hotel offered something for our inconvenience .
5 out of 5
Recommended
for Everyone
by jojo from California

Close to downtown and public transportation

Posted Apr 1, 2014
Pros: Breakfast
Location: Downtown. The hotel has a concierge devoted to helping with places to go, things to do and places to eat.
Pleasant. Had time to enjoy myself in and out of room. Checkout time is flexible alps which made the stay even more enjoyable. Would highly recommend.
5 out of 5
Recommended
for Everyone
by Peter from Calgary

Beautiful hotel in the heart of San Francisco

Posted Mar 31, 2014
San Francisco is a great city to walk. This beautiful charming historic hotel is ideally situated in the centre of the city close to shopping and major attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful my second stay at hotel

Posted Mar 31, 2014
Very close to transportation and shopping. Accommodations were excellent. Staff very helpful and efficient. Would definately stay again. But would like to book through hotel.
5 out of 5
Recommended
for Everyone
by 57Gold from Tampa

Grand Belle Epoch Hotel, tastefully restored

Posted Mar 30, 2014
Grand lobby and Palm Court. Very comfortable rooms. Great Montgomery and Market St location...easy to walk to shopping and restaurants. Wished the check in desk was better staffed, though the desk staff are very professional and pleasant. Great last minute rate on Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, very friendly staff.

Posted Mar 30, 2014
Nice indoor pool and sauna. The hotel staff greeted us with chocolates at check in. The lobby is beautiful.
3 out of 5
by A verified traveler

Noisiest hotel I have ever stayed in!

Posted Mar 24, 2014
Room was clean and staff was ok but it was the worst night sleep I have ever had. Got in at midnight for a work trip and was placed on 2nd floor Market St. I was awaken at 5am by a jack hammer pounding through the room for a few hours. After that stopped, housekeeping banged their vacuums up against the walls and slammed the garbage cans in the hall at 8am. Worst night sleep ever in a hotel.