Ratings based on 1,692 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient location and beautiful hotel

Posted Aug 21, 2014
Pros: room was lovely and beds were very comfortable.
easy to find through the crazy traffic in downtown San Francisco. attentive staff took care of us efficiently. very convenient location - close to public transportation and shopping. very safe area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Tradional hotel, modern amenities, near transporta

Posted Aug 19, 2014
Pros: Ambiance, location, convenience
Cons: Free Wi-Fi in the room. Why do expensive hotels charge for wi-fi, and motels never do??
Location: Steps away from BART and muni, close to shopping and good restaurants, Embarcadero
Comfortable hotel, fabulous Garden Court, lovely swimming pool, lots of rich history
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle upon tyne

Brilliant hotel. Great staff. Great location.

Posted Aug 14, 2014
Fantastic stay in San Francisco at the Palace. Lovely staff, the most comfortable beds in the world, fantastic location. Thoroughly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic hotel from 1875

Posted Aug 14, 2014
Right in the heart of the financial district, within walking distance to Fisherman's wharf and right next to a BART station. Had the highest ceilings I have ever seen in a hotel! We were very happy with this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Aug 11, 2014
Friendly staff. Comfortable bed. Nice gym. Excellent location. Okay price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

City Luxury

Posted Aug 11, 2014
Pros: The staff and service were excellent. The ambience in the dining room is just lovely.
Cons: Tea making facilities in the room. Complimentary coffee is available downstairs at breakfast time for guests.
This was a one night stay that I thoroughly enjoyed. The hotel is a good walking distance to city sights and activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central California

Big and beautiful hotel

Posted Aug 10, 2014
1 out of 5
by A verified traveler

Disgraceful service to call it luxury collection

Posted Aug 1, 2014
Pros: Has history to the building, but starwood is making a mess of it obviously
Cons: Service
Location: Great location
Queue to check in at reception - inspite of empty counters at reception Housekeeping had not cleaned the room which was allocated to us Had to wait to get an alternate room Terrible Front office staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Excellent! on every aspect..from check in until we left. Great location and the staff was top notch! would stay again next time in SF!
3 out of 5
by A verified traveler from Toronto

Beautiful Hotel, terrible front desk

Posted Jul 23, 2014
Pros: Location
Cons: Costumer service
Location: Lots of great shopping, Can walk to Pier in about 15 min.
We had had a long flight and were excited to stay at a nice hotel. When we arrived the service at the front desk was terrible. He had extreme attitude and was not helpful. He had made an error and refused to fix it. The hotel is beautiful and the other staff we encountered were amazing. Nice clean room.