Ratings based on 1,921 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Posted Dec 18, 2014
Staff was incredibly friendly and helpful. Went out of their way to make sure everything was perfect.
4 out of 5
for Everyone
by A verified travelerfrom Virginia

Grand hotel but stinky rooms!

Posted Dec 18, 2014
Pros: Beautiful architectural details in the common areas of the hotel. Ghirardelli shop on the corner of the hotel was wonderful!
Cons: Phone system needs fixing or upgrading and room odor needs to be remedied.
Location: The location is within short walking distance to Union Square, China Town, many corporations and reputable restaurants.
This is a beautiful, grand hotel centrally located to many San Fran hot spots. The main lobby is gorgeous with its atrium and architectural detail. The staff was courteous and friendly. I had read previous reviews mentioning that the rooms had a certain odor, but I decided to chance a stay at the Palace anyway. Upon checking in, I was provided with a room on the 4th floor and was immediately taken back by the odor in the room. It smelled like a chain smoker had just left the room. The internal phone system also seemed to be inoperable, as calls to the front desk, guest services, etc. requesting a room change were met with a busy signal. After schlepping my bags back down to the lobby, I was provided with a new room on the 8th floor. This room was better but also had an unpleasant odor. I couldn't tell if the carpets needed replaced or if the odor was HVAC-related. The hotel is so fabulous overall, it's a shame that room odor is still an issue.
3 out of 5
for Everyone
by A verified travelerfrom San Francisco

Nice Hotel on Market Street.

Posted Dec 1, 2014
Pros: Big and Spacious.
Cons: Communication of Staff to guests about the amenities.
Location: Location had a nice affordable restaurant just up the street on the same side that served breakfast and lunch.
Very nice upscale Hotel on Market street. The hotel staff didn't inform us on check in of the pool being under construction. There was no signs outside the pool indicating anything was wrong. Another guest informed us about the pool not being open.. We booked the hotel because of the pool. The room was excellent and clean and staff was good except for information on pool. I would stay here again. Just ask more questions when booking.
4 out of 5
for Everyone
by A verified travelerfrom Santa Cruz, CA

I love this hotel but I really missed the pool.

Posted Nov 25, 2014
If I had known the pool was closed I would have stayed sonewhere else. This was by far my worst experience at this hotel due to a fire alarm when I was trying to nap (just unlucky) and an unfortunate situation at breakfast.
5 out of 5
for Everyone
by A verified travelerfrom Natal BR

Very nice hotel

Posted Nov 3, 2014
This is my third time in San Francisco and my 2nd in this hotel. It's really nice!
4 out of 5
for Everyone
by A verified travelerfrom Brentwood, California

Giants World Series 2014 Victory Parade!

Posted Nov 2, 2014
I've had this Hotel on my list if historic hotels to stay. What better time to do it than watching the 2014 World Series San Francisco Gians victory parade. Had front row view from the comfort of my luxurious room. Although I wished I was on the lower level floor. My fault, was too excited to think straight.
2 out of 5
by A verified travelerfrom Texas

Elegant older hotel

Posted Oct 30, 2014
Pros: Service, beautiful elegant lobby
Cons: Modernization of facilities, more electrical outlets conveniently located, larger bathroom counters and modern fixtures.
Location: This hotel is downtown San Francisco so there is an abundance of restaurants and shopping nearby.
We were in San Francisco for a family wedding and stayed at the Palace during the weekend that the SF Giants were playing in the World Series. Our booking was last minute and the room rate was extremely high. The room was tiny and instead of a closet, had only a small wardrobe that was not adequate to hold our clothes and shoes. Don't think I've ever stayed in a hotel room that didn't have a closet. The bathroom had sufficient electrical outlets but the only outlets available in the sleeping area were lodged up under the desk and you had to crawl underneath on your hands and knees to get to them. The connection between the shower head and water pipe appeared to be stripped and the shower head just hung there loosely and could not be adjusted. I understand the laws of supply and demand but paying the price we had to pay for this room was unacceptable and just morally wrong. We had two additional rooms that were reserved earlier (with better pricing) for other members of the wedding party and their rooms were nicer and more in line with the price.
4 out of 5
for Everyone
by A verified travelerfrom Mexico

El hotel super bien ubicado y muy bien en general.

Posted Oct 29, 2014
Pros: Muy bien ubicado
Cons: Acceso a internet sin costo
Location: Muy ubicado y cerca del centro.
El único comentario negativo es que no reponian los ammenities del baño (shampoo, jabon, etc)
5 out of 5
for Everyone
by A verified travelerfrom Orange county CA

Great hotel, the best in SF

Posted Oct 27, 2014
Pros: everything, style
Cons: like the floor #4 better than #3
Location: Lots of restaurants, shops, historical places
Very nice hotel. good food, nice personal. very close to the airport, nice bar and friendly people.
2 out of 5
by A verified travelerfrom Ontario

5 star with 2 star amenities

Posted Oct 23, 2014
First time in San Fran, did not get enough up to the minute info in the room re: hotel & local amenities. No mini bar, huge disappointment, concierge said mini bar only available in suites, so made to feel like I was staying in second class room! Went to the bar for a cocktail, staff where to busy to be welcoming! Had the signature cocktail, terrible. Enjoyed the breakfast buffet, had to have coffee cup, plate etc.. replaced because of lipstick stains & hair! Delicious blintzes & poached eggs, potatoes not nice, pecan sticky buns great. Asked for a car to my next hotel, door man told driver I was going to the airport and took a tip. Would have appreciated the concierge offering me an up grade to a suite, regardless of price instead of suggesting I go to the local "corner store" for any amenities I might need. First night, coming from the other side of the planet, tired and in a strange city? No thank you, very disappointed by the hotel reputed to be the best in town. Went to hotel W for my next few days in town, incredible, loved it. Going to New York in January, hope they have a hotel W! Sincerely, L McCullough.