Ratings based on 7,355 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Business Travelersby A verified travelerfrom central California
Hotel is safe comfortable and cleanPosted Nov 19, 2014
Pros: It was safe, clean and comfortable. I liked the decor of the rooms. I liked the accessibility of public transportation and shopping.
We had a one night stay. The hotel is in a great location for public transportation and shopping. We did not use the cafe in the hotel as the selection for dinner was questionable and breakfast was so expensive for a coffee and a roll ($22.) They had two selections for breakfast continental & hot breakfast. Menu not flexible. The room rate is reasonable. However, they get you with the parking fee of $60 + tax daily and internet charge.
for Everyoneby A verified traveler
Posted Nov 16, 2014
I really like the location and the facilities. The only drawback is that it is a little on the noisy side at night.
by A verified travelerfrom Los Angeles
WorkPosted Nov 15, 2014
Cons: Room service
No room service? Really? Who's the brains behind that decision? Not coming back
for Everyoneby A verified travelerfrom San Diego
Great location near Union Square, but a bit noisyPosted Nov 14, 2014
Pros: Location, fitness center
Cons: Front desk staff (number and speed of service)
Location: Close to all major attractions
Stayed here numerous times. Very close to Market Street, Union Square and Moscone Convention Center. Overall great hotel, and great experience but they need to seriously overhaul the front desk experience. At check-in time there were 6 guests waiting in line but only 1 front desk employee. Had to wait nearly 15 min (and I was the second person in line) before being helped for check-in. Very good, clean, up-to-date fitness center in the hotel.
for Everyoneby A verified travelerfrom Calgary, AB
Awesome Hotel!Posted Nov 13, 2014
Cons: Free Wi-fi
This was my fifth time staying in Union Square and you couldn't get a better location if you tried. The BART is right outside the door and you're right in Union Square, which is an excellent location if you're ever staying in SF. Also, the hotel is very clean with excellent staff. The only criticism that I have is that you have to pay for Wi-Fi in your hotel room; in this day and age, free Wi-Fi is becoming the standard which should be included in the price (my opinion). Overall, I'd definitely stay here again without hesitation. HIGHLY RECOMMEND!
by A verified traveler
Old & out of date hotel, good locationPosted Nov 13, 2014
We were very disappointed with this out of date, in need of restoration hotel especially after it was billed as a "luxury hotel". Restaurant is absurdly overpriced--$27 for continental breakfast. The location is very good, Union Square, but not exactly what we were hoping to come home to.
for Everyoneby A verified travelerfrom Michigan
Nice hotel, no frills.Posted Nov 13, 2014
Pros: Exercise facility. General appearance of facility.
Cons: Housekeeping accountability. Left eyeglasses and case in room. Reported through automated system. Not found by housekeeping which seems odd.
Location: Location is nice. Ample parking. Immediate surrounding area during evening hours not completely suitable for families with younger children/teens.
Hotel is what you'd expect. Relatively clean and well maintained. Updated decor and rooms. Exercise facility is wonderful. Breakfast buffet is B+ selection...would expect more for the $30 per person price tag although what was presented was of good quality. Certainly would consider other options next time. Hotel staff very pleasant and helpful. Housekeeping was good. Shopping and other activities close by. Quiet in rooms even when reasonably full. Internet and connectivity services were excellent.
for Everyoneby A verified travelerfrom Chicago
Excellent stay, no problemsPosted Nov 12, 2014
Pros: Excellent view - large room - quiet
Cons: more fod options at the in-house lounge/restaurant
Location: Excellent location
Excellent stay, no problems. Though it is annoying that if you put in a short message in this block to say things were excellent and you had no problems, the system demands you type in more - that's a problem - survey is too demanding.
for Everyoneby A verified travelerfrom miami
Great location, however get a high floorPosted Nov 12, 2014
Great location and accomodations; however get a high floor. The city / traffic noise is killer. Great appointments to the room, and overall a good value for the money
by A verified traveler
Posted Nov 12, 2014
Cons: front desk service
arrived at 3:20 room was't ready, was told I would be called when it was done . checked back at 4:30, room was ready but I was never called.
Comment from Hotel Management
Nov 19, 2014 by Shelly H, Hotel Management
Thank you for taking the time to share this with us. I am very sorry you were not called about the room being ready and will address this with the front desk team. We understand this must have been upsetting and apologize for this inconvenience. We appreciate you letting us know.