Ratings based on 7,122 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Reno, Nevada

central location for shopping

Posted Aug 29, 2014
Pros: it was located across from shopping mall and close to union square
Cons: room service.
Location: There is a place for coffee and pastries next door. Across street from Westfield shopping mall. About a 50 min walk to ATT park
Was disappointed that this hotel offers NO room service and if you get a room with microwave and refrigerator it is $75 more.
2 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Suggestions

Posted Aug 27, 2014
Pros: EXCELLENT customer service!! Great staff!
Cons: I would suggest a convenience store open late hours. Suggest replacing carpet in room/ updating bathrooms.
Location: Great location for shopping. Close to all public transportation.
Loved the location. The staff was very helpful in suggesting local restaurants and actvities.
Comment from Hotel Management
Aug 28, 2014 by Shelly H, Hotel Management
Thank you for the feedback, I apologize if your stay was less that average. I am pleased that you enjoyed our location and friendly staff.
1 out of 5
by A verified traveler from seattle

Stay away! Beds are uncomfortable and staff have n

Posted Aug 25, 2014
Pros: Nothing!!!!
Cons: Dumb and non responsive staff, internet, beds and the list is never ending!
We booked this hotel for my birthday weekend for 3 days as it was considered one of the top chain hotels. On checkin they moved us from 2 queen beds room to a single queen bedroom stating that it was a better rooom.The extra bed did not come for 5 hours and it took 3 calls to get it. Then asking for internet first the staff said we will give you complementary and then it never worked for all 3 days and nights! I called the reception about how uncomfortable the beds were and issues with the internet - and the staff said to me - Tuff luck!!! Can you believe it? as if telling me tuff luck you wasted your money and time with us!! We are a waste aweful hotel!!! It is very close to tram stop but for that there are other good hotels. Staff at help desk do not know anything and had no idea of things they were recommending!! Unless you want to have horrible memories of your stay....stay away from this hotel.
Comment from Hotel Management
Aug 28, 2014 by Shelly H, Hotel Management
Thank you for taking the time to review us. I am extremely sorry to hear your experience was less than excellent. I can assure you that the service you received is not what we strive to offer our guests. I will share this feedback with the team to help us improve in the future. We appreciate you taking the time to let us know. All the best.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Hotel close to Union Square.

Posted Aug 25, 2014
Pros: I like the restaurant they have in the hotel. It has good food, and the service is fast. The valet is also very nice and helpful.
Cons: Free wifi in the rooms.
Location: Union Square is few blocks away.
Front desk clerk was really nice and thoughtful. My wife and I were celebrating our anniversary, and she gave us an upgrade in our room. We were I the 28th floor, and it was so much noise. The hotel is situated in a very busy area, and we could hear everything that was going on outside.
Comment from Hotel Management
Aug 25, 2014 by Shelly H, Hotel Management
Thank you for the nice comments about our hotel and staff! We are happy you chose the Parc 55 to spend your anniversary. I apologize about the city noise; we do provide complimentary ear plugs in all of our guestrooms to help alleviate some of these sounds. Thanks again for staying with us and happy anniversary~!
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Nice hotel close to everything!

Posted Aug 24, 2014
Middle of everything! Couldn't complain. Recommended greatly!
Comment from Hotel Management
Aug 25, 2014 by Shelly H, Hotel Management
Thank you for the feedback on your recent stay. We are happy to hear you enjoyed your visit! Hope to see you again soon.
3 out of 5
by A verified traveler

Too expensive for what you get.

Posted Aug 21, 2014
I think 400.00 for a Tuesday night stay over is extremely expensive.
Comment from Hotel Management
Aug 25, 2014 by Shelly H, Hotel Management
Thank you for the comments, we are sorry if you felt the value for price paid was off. Our rates do fluctuate and summer weekday months are very busy times for us with conventions and conferences. We hope to have the chance to impress you on a future stay. All the best
2 out of 5
by A verified traveler

Seious deterioration of hysical facility and staff

Posted Aug 20, 2014
Pros: Conveient location. Butr the Ritz Carlton was lower priced and 10X better
Cons: aeeabove
Location: see above
Staff unhelpful. Staff at taxi arrival told me the place I was going was 45 minutes away and i walked it in 7 minutes! Room given to me as a room for handicapped and it had poor facilities and was in in poor condition except for the shower.
Comment from Hotel Management
Aug 25, 2014 by Shelly H, Hotel Management
Thank you for the feedback, we apologize your stay was less than excellent. I will review these comments with our doorman to make sure we are giving proper quotes for locations in the city. We are sorry again. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
Comfortable beds, great view, central location. The only thing I didn't like was $51 per night parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL

Excellent hotel near Bart & Muni station.

Posted Aug 17, 2014
Location: Located very close to Union Square, Bart & MUNI station, Westfield Mall.
Very nice room with good views of the city. Comfortable, clean, and close to everything. The hotel staff were very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great value in Union Square

Posted Aug 17, 2014
I have stayed here four times. This hotel has become my go to hotel because I think it is the best value in the area. The rooms are clean and comfortable. The staff is excellent. The views from the rooms can be incredible.