Ratings based on 7,267 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Oct 16, 2014
Beautiful view from the room. They permanently got rid of their room service, which is a big thing for me.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel close to union square

Posted Oct 14, 2014
Pros: the rooms and proximity to union square were great.
Cons: Parking. you must either provide parking or allow valet to go in and out. people that stay at hotels don't know public transportation.
Location: There are a lot of shops nearby and really cool restaurants.
we decided to have a random road trip from San Diego to Sacramento and it was all last minute. while in Sacramento we decided to stop by San Francisco on the way back, we didn't have anywhere to stay so we checked Expedia and soon enough found a great looking hotel with great location and best of great rates. we were right by Union Square, everything was extremely close and overall it was an amazing stay. the only thing I really didn't like is that there is no parking anywhere!!!! The hotel offers Valet Parking for $55 and won't let you take your car out again and if you do you must pay again. This was horrible since we wanted to see the city and taking public transportation with two small children to the golden gate bridge is not a great idea. we ended up finding public parking a street from the hotel and just parked overnight there. I have to say the are is great during the night but during the night it turns into a scene from the walking dead. there are homeless people roaming the streets and trying to get into cars parked outside. I rarely saw any police at night and was afraid of going to my car at night. there was a public parking structure a couple blocks nearby but it charged around $40 flat rate and also you couldn't go in and out, it was also located by the sketchy neighborhood. overall the hotel was great but parking was horrible and i ended up getting a $65 parking ticket for street sweeping from 5AM-6AM.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel and a Great night with the family

Posted Oct 14, 2014
Pros: Perfect location
Cons: No
Very good weekend with the family, nice place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable stay

Posted Oct 14, 2014
Very comfortable room. I upgraded to a view romm - very worth it. A near perfect stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, perfect location, accommodating staff

Posted Oct 14, 2014
Pros: location
walking distance to everything, including BART and trolley station
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Great location, fantastic staff

Posted Oct 13, 2014
Extremely well located. The staff were very helpful and welcoming. The room was comfortable, and the city view was just right.
3 out of 5
by A verified traveler from Los Angeles

Centrally located but very noisy

Posted Oct 12, 2014
Pros: It's centrally located and we had a beautiful view
Cons: Make sure every room has WiFi even when the hotel is fully booked.
We had no WiFi during our 2 days stay. Hotel tech never fixed the problem and we later learned that it was due to the high volume activity in the hotel. For me not having WiFi in the heart of silicon valley is a deal killer.
Comment from Hotel Management
Oct 16, 2014 by Shelly H, Hotel Management
Thank you for the feedback on your recent stay. I am very sorry to hear you had internet troubles while visiting us. I will review these comments with my IT manager to help us fix this moving forward. We appreciate you letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2014
Should have free coffee, juice and bagels in the lobby
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Excellent Hotel!

Posted Oct 12, 2014
I was only staying in the city for one night because I was going to a concert. The room was great, the hotel staff was very welcoming and friendly. The only thing I was upset about was that over half of the outlets in my room didn't work. I ended up having to do my hair sitting on the floor by the bed, with a compact mirror.
3 out of 5
by A verified traveler

Not coming back

Posted Oct 12, 2014
For a beautiful large hotel in the middle of the city, this place is really losing it's luster. The furniture, both in the room and the restaurant needs to be replaced or reupholstered. They have "discontinued" their room service. When I wanted a soda to pacify me until we could get dressed and ready for breakfast, we went to four floors and every coke machine was broken. The wait staff at the restaurant was less than thrilled to serve anyone. It was just an overall poor experience. Their are a lot of hotels in the city, but this is not one that I will be staying at again.
Comment from Hotel Management
Oct 16, 2014 by Shelly H, Hotel Management
Thank you for the comments on your recent stay. We will be updating furniture in our restaurant very soon and actually replaced all of our vending machines in the last 2 days. I am very sorry you experienced these challenges and appreciate your feedback. I will also share this with the restaurant managers to make sure we are offering great service in the restaurant to all of our guests. Thank you for letting us know. We hope to have the chance to impress you in the future.