Ratings based on 6,863 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2014
Close to everything. 2 parents 16 & 18 yr old kids, all in one room we stayed, for 7 night, lots of room for us all.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel close to all major points of interest.

Posted Jul 26, 2014
Nice hotel that was very accommodating. Staff always courteous and friendly and try to make your stay memorable.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel with close access to everything

Posted Jul 24, 2014
Pros: Location is great. Close to union square, cable cars and buses. Lots of eating places.
Cons: If you are a light sleeper, please consider having a room at the quieter side of the hotel. You will still hear cable car bells after 10PM.
Location: Location is great. Close to union square, cable cars and buses. Lots of eating places. Walking distance to Westfield mall.
Nice clean hotel with helpful staff. Love the location.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel close to all the places we tour

Posted Jul 23, 2014
Pros: Close to everything places to see and eat
Cons: Nothing
Location: All the places we tour was close by
The hotel very pleasant staff very friendly and helpful
3 out of 5
by A verified traveler from M

Average hotel, some times rude.

Posted Jul 23, 2014
we had several noisy celebrations few stairs below us, without response of consierge.
Comment from Hotel Management
Jul 26, 2014 by Shelly H, Hotel Management
Thank you for the feedback, we apologize about the noisy neighbors. We know how important a good night’s rest is while traveling. We do have 24 hour security at the hotel to help stop excessive noise after hours for our guests. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
We sincerely appreciated early accommodations. Hotel location was ideal to many eateries and shops. We would definitely return to your hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Queenstown

Great Location

Posted Jul 23, 2014
Pros: Location to transport and central San Francisco.
Location: Close to both BART and MUNI transport systems. All the main shops were just across the road, Union Square was about 2 blocks away.
Located directly across the road from the Powell Station this hotel was extremely convenient when travelling on BART from the airport, and handy to everything in the centre of San Francisco. Despite being so close to the train, I did not hear it at all during our stay. Free wi-fi in the lobby or you can pay for it in the room. King size bed was very comfortable. Only negative is that you can hear the fire sirens however they don't last for that long and the hotel does supply ear plugs if they do worry you. Coffee and tea in the room however no fridge if you want to use real milk instead of creamer. Highly recommended and we would definitely stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 22, 2014
Nice room. Clean. Great views. But bed was not comfortable and slanted to one side.
Comment from Hotel Management
Jul 23, 2014 by Shelly H, Hotel Management
Thank you for sharing these comments with us. We are happy to hear you enjoyed our rooms, location and views. I apologize however if the bed was uncomfortable. I will let my housekeeping department know about this. Thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

it was a great hotel with a fabulous location.

Posted Jul 21, 2014
Pros: Location, location, location!
in the heart of downtown, close to cable car and tour bus service, shopping, and good food. Wonderfully convenient with shuttle service to and from hotel from SFO airport. nice and friendly staff who are very helpful. worth every penny.
5 out of 5
Recommended
for Everyone
by A verified traveler from SFCO

Great vacation! Beatiful hotel.

Posted Jul 21, 2014
Excelent hotel and great location. Excellent staff, very nice tomos and View of the city. I would like to come back.