Ratings based on 6,722 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by julie from ca.

location and staff

Posted Apr 18, 2014
Pros: comfort , location and clean comfortable beds.
Cons: the casher lady at the restaurant was not nice. but the waiters were great. I think breakfast was to pricey.
Location: close to cable cars, transportation, and walking distance to restaurants. tours picked us up at our location.
very helpful friendly staff and check in easy. breakfast too pricey for guest. they helped with what we needed and transportation.
5 out of 5
Recommended
for Everyone
by Lori from Louisiana

Very conveniently located by the Bart & trolley

Posted Apr 16, 2014
Pros: everything
Cons: we left the concierge a message inquiring about a place to eat but they never got back to us
Very friendly staff, beautiful clean room and very comfortable beds.
2 out of 5
by A verified traveler

Terrible

Posted Apr 15, 2014
The hotel itself was really nice but the staff was horrible. Not only were they really rude but they cared very little for customer satisfaction. The only staff that was helpful and made my stay a little better were the door men. Plus there was no complimentary parking so valet prices were so high and being in San Francisco there was no other choice. There were really rowdy people in the next room and the hotel did nothing when we called to complain. My overall stay was so bad I had to leave a day early and go to a different hotel so the only good thing that this hotel offered was a good cancellation policy.
Comment from
Jan 17, 2014
Thank you for sharing this unfortunate experience with us. We are extremely sorry for the complications you had during your visit. I will follow up with my team in hopes to get more information so we can improve from this feedback. I apologize that you felt our staff were unfriendly as we strive to give 5 star service to every guest. Thank you for letting us know. All the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

business and pleasure

Posted Apr 15, 2014
Pros: Everything
Cons: nothing
Location: Golden gate bridge in bikes, wine country tours and Cliff House restaurant.
Very centrally located. Hotel staff was very helpful in giving us guidance on how to enjoy San Francisco. Hotel was very clean. We only had breakfast at the hotel, the buffet was a bit pricy, so we did a la carte and the food was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy choice for the location

Posted Apr 15, 2014
Pros: Location
Definitely book this hotel if you want to stay as close as possible to Union Square. The location was impeccable; minus the homeless people that inhabited the area. They don't bug you but is still an eye sore. Parking was 50 bucks a night but it gets rid of the hassle of trying to find parking in that busy area.
5 out of 5
Recommended
for Business Travelers
by Bea from Washington, D.C.

Nice hotel near everything we needed to have.

Posted Apr 14, 2014
Pros: Easy access and excellent location
Location: One block to Market Street (trolleys, buses, BART, Metro); one block to Cable cars; 1/2 block to the Visitors Center; close to Union Square.
The hotel staff was very professional, pleasant, and consistently ready and willing to help in any way possible.
4 out of 5
Recommended
for Everyone
by A verified traveler

trip to san francisco

Posted Apr 13, 2014
Pros: location
Cons: need more bell hops / stort staff for being a weekend / parking at the hotel should be free for the price you pay for the hotel !!!!
Location: centered between everything
pleasent , clean, very helpfull letting us know where things to go and do
4 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of San Francisco

Posted Apr 9, 2014
The hotel stay was nice enough. We were only there for a short stay, so we weren't able to take advantage of all of it's amenities. The hotel is right around the corner from plenty of shopping and the famous San Francisco trolley ( which is a must to ride). There are quite alot of homeless people in the area and around the hotel; however they seem harmless, one did tell us to keep anything in the car covered. Overall I would stay here again and would recommend it.
5 out of 5
Recommended
for Everyone
by CoCo from Atlanta, GA

Parc55 San Francisco Union Square

Posted Apr 8, 2014
Pros: location, friendly compentent staff
Cons: nothing
Location: Parc 55 is located in Union Square in thriving downtown San Francisco. It is across the street from the beautifulm Westfield Mall.
The Parc 55 is an excellent hotel with incredibly friendly and competent staff. I enjoyed my stay; would recommend it to friwnds for its value and location to lots of vwnues; I would stay there again myself.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good downtown hotel

Posted Apr 7, 2014
Large hospitality suite with great view: a very nice upgrade