We had an amazing stay at the Intercontinental. When I was looking at reviews before we went we found out the President had stayed there a couple of weeks ago. When we checked in my son asked the front desk how many rooms were in the room the President stayed in. They offered to provide us with a tour of the suite if we came back when it was free. The kids (7 and 10) made sure that we checked back to see if that offer was still available. When the room was clean they called our room and let us know that we could come and see it. While we were waiting to go take a look Albania (the lady from the front desk) had a chilled canister of milk and cookies delivered to our room for the kids! They thoroughly enjoyed their tour and were even given special memory books to document all of their special moments from their trip. As a result we had a amazing dinner out that night. The kids wrote in their memory books about the trip while waiting for their food to arrive and my husband and I enjoyed a glass of wine while the kids told us all about the fun they were having on their first trip to San Francisco. Your staff were amazing, we will be back---to bad we won't be staying in the suite next time!!!
Nancy from Edmonton
Opened in 2008, this downtown San Francisco hotel is adjacent to the Moscone Center and about 6 blocks from Union Square.More
Pleasant staff. Large clean rooms. Family of five fit comfortably. Close to freeway and grocery store. Was a great 'home base' for our forays into the city. Included breakfast and occasional meals in the kitchenette tampered the high price of eating out in San Francisco.
drew from Milwaukee
Situated near the airport, in San Bruno, this hotel is close to Tanforan Park Shopping Center, South San Francisco Convention …More
My wife checked in with a broken leg, and the staff from Reception to Housekeeping to Restaurant were unbelievably well-trained to assist and serve a wheelcair-bound customer. Carmelia and William, were exceptional at the reception desk. They moved heaven and earth to accommodate my wife's early check-in. Carmelia went so far as to come and collect us from the restaurant.
Patty of housekeeping was exceptionally helpful to my wife while I was out hosting a foreign delegation from my company. The restaurant staff at the West Bay Cafe served us wonderful meals and made each breakfast a warm and welcome experience.
The Bell staff were organized and did an incredible job of processing some twenty pieces of luggage from four rooms of delegates.
I have used Crowne Plaza Burlingame in the past because I was impressed by the well-trained staff. Now, I have no doubt that Crowne Plaza Burlingame is the only San Francisco airport hotel i will use for my company, in future.
john from vallejo, ca
The hotel is within 1.5 mi (2.5 km) of a BART station and the airport, 5 mi (8 km) from the South San Francisco Convention …More