Ratings based on 441 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Diamond in the roughPosted Jun 17, 2015
Pros: The staff were incredibly helpful and friendly. The rooms were excellent. The complex was vibrant and lively and the restaurant and bar excellent.
Location: Centre of a failry direputable area. Air smelled of weed and urine and streets filled with homeless, drug dealers, hookers and pimps.
Easy to find and a beautiful hotel; It has had a lot of money spent on it and was a popular hotspot for young trendies. The food in the adjoined restaurant was superb and the drinks on offer were top. The rooms themselves are bright, clean and well presented. The communal pool area is colourful and vibrant with activity. The weekend I was there an organised party was occurring in the pool area with barbecue and entertainment and the atmosphere was buzzing. A breakfast is provide and consists of coffee and a small selection pastries which were of ok standard. The key downside of the hotel is its location which is in a slightly disreputable area of the city. If you are driving in and out of the complex this is not an issue but if you are planning to walk anywhere, especially at night, then it is not particularly pleasant.
for Everyoneby A verified traveler
Nettes Hotel im Motel Design.Posted Jun 7, 2015
Wenn man das Hotel betritt wirkt es wie eine Oase im Großstadtdschungel. Die Anlage ist sauber und gepflegt. Freundliches Personal am Empfang. Kostenfreie Parkplätze stehen zur Verfügung. Einziger Kritikpunkt: Das kontinentale Frühstück ist selbst für amerikanische Verhältnisse dürftig. Filterkaffee, Tee und Gebäck (Muffin). Toast, Marmelade, Butter, Besteck oder Teller sucht man vergebens.
for Everyoneby A verified traveler from new york
Posted May 8, 2015
I love this hotel - whenever i stay in SF I try to stay here
for Couplesby A verified traveler from Silicon Valley
Funky but funPosted Apr 23, 2015
Pros: The staff were helpful and congenial
Cons: Increase noise proofing in walls.
The hotel is a 1950's era motor lodge. It retains the charm of the '50s but with nice upgrades. I wished I'd had more time to enjoy the pool area and courtyard. The downside was the thin walls led to extra noise.
for Everyoneby A verified traveler from Sydney
Posted Apr 18, 2015
The rooms are nice and well kept. The courtyard and pool area is a pleasant place to have a drink or a chat. As two females, we didn't feel extremely comfortable walking around the area at night but you could happily eat in the restaurant within the hotel. A convenience store is across the road. One downside , it's very difficult to black out the room as the light is very bright in the courtyard. The staff are helpful. I would stay here again.
for Everyoneby A verified traveler
Posted Apr 12, 2015
Very helpful and friendly staff. Great atmosphere. Quirky, arty hotel in downtown San Francisco
for Everyoneby A verified traveler from Portland, OR
Posted Apr 8, 2015
I really did enjoy my stay here, but it can be loud due to the open courtyard layout. Fortunately, I was prepared for that and enjoyed the experience. I love the windows into the courtyard from the room and it was nice to allow a breeze in the room at night while still feeling safe and secure. The pool is lovely, though I didn't get a chance to use it. The courtyard is a fun place to chill. The rooms were clean and the furniture and decor was funky and fun. I loved the vintage wall-hangings in my room and bathroom. My only complaint about the room is the beds were small... barely bigger than a Twin sized bed. The staff was amazing and helpful and I loved that the hotel is within walking distance to so many places! Overall, we had a great stay and would definitely choose Phoenix Hotel again, but next time we'll choose a room with a bigger bed.
for Familiesby A verified traveler from Falls Church, VA
Funky, fun motor lodge in a dicey part of townPosted Apr 6, 2015
Pros: Decor, friendly staff
Cons: Sound proofing rooms.
Location: The Tenderloin is known as one of the grittier areas in SF, but it is also very hip with good bars and restaurants nearby.
From the koi greeting you in the courtyard to the colorful tiles in the pool, we definitely appreciated the ambiance of The Phoenix. The friendly, helpful staff was happy to help me with printing boarding passes. We mostly liked the hotel although I would have preferred not to hear my neighbors loud conversation at 2 AM. My husband and kids decided to walk someplace when we first arrived--we got into a very sketchy area just a block or two away from the hotel.
by A verified traveler from Lafayette, CA
Too noisyPosted Apr 4, 2015
Pros: Friendly, helpful staff. Clean room, comfortable beds, hot shower. Free parking, a great plus!
Cons: Better soundproofing to prevent noise from the restaurant/bar, pool and courtyard, street, and nearby hotel rooms from interfering with sleep.
Location: Very close to Civic Center Plaza.
The location was perfect for our purpose: to be near the shuttle stop to get to the start of the Rock&Roll Half Marathon, and to be near the finish. The hotel staff was very friendly and helpful. The beds were very comfortable, the room was fine, but it was just too noisy.
for Couplesby Nelly from Genève
5 nuits à Phoenix HotêlPosted Mar 31, 2015 on Hotels
J'ai choisi particulièrement cet hôtel pour le parking et la proximité du centre. Je n'ai pas été dessus. L'hôtel est propre, fun et le personel sympa. Les points négatifs sont la proximité avec la population malfamée du quartier (drogués, schizophrènes, clochards) et le bruit exterieur aux chambres. Nous sommes allés acheter des boulles caisses et on se balladait pas trop à pied dans le quartier et après ça allait mieux.