Ratings based on 1,854 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Orange County, CA
Work/FamilyPosted Jul 27, 2015
Pros: The decor is very modern and the beds were comfortable.
Cons: They did not offer room service. Also there was quite a bit of traffic noise. They provided ear plugs on the night stand... but still.
Location: The hotel is walking distance from the Wharf and so many of the spectacular things the City has to offer.
I traveled to San Francisco for work and visited with family. This hotel was just rennovated and I love the modern style.
for Everyoneby A verified traveler from Orange , California
Close to fishermans warf and Pier 39.Posted Jul 26, 2015
Nice hotel , can be a little noisy but so tired from sight seeing slept great . Remodeling so rooms look great with Dock/Ship character . Wish hotel had a hot tub though but not a big deal .
for Everyoneby A verified traveler
Posted Jul 26, 2015
Very expensive its best to stay the night out of town and just drive in.
by A verified traveler from Florence, Ky
Under RenovationsPosted Jul 26, 2015
This hotel is under major renovations. It is very noisy from 7 am until the late evening hours. The hallways are dusty and very crowded with workers carrying building supplies and power tools. Once the renovations are do e, this hotel will be beautiful and it is in a great location. Until the renovations are complete, I would not book this hotel.
by A verified traveler from new zealand
Avoid.....construction work may ruin your stay.Posted Jul 26, 2015
We were informed by front desk at check in of construction work. No mention of this at booking. Receptionist told us she was giving us "newly refurbished rooms, but there might be a bit of dust in corridor due to work on other rooms". She lied. Rooms were in the unchanged part of hotel on first floor so lots of street noise plus construction workers arrived at 7:30am every morning. At times corridor was thick with dust. No discount on price to reflect this. Breakfast is a total rip off.
for Everyoneby A verified traveler from australia
Great location, modernPosted Jul 25, 2015
Fantastic hotel close to wharf and many eateries. Rooms were being renovated during the day but our newly done room and corridor made up for the noise. Great beds, lovely staff.
by A verified traveler
Good location, clean, poor services...Posted Jul 23, 2015
Cons: Client services, consideration for the customer, especially if the hotel is conducting maintenance. How about scheduling maintenance times better?
Location: 5 min from the center of Fisherman's Wharf.
First off, this is my second attempt at writing this review because the first one was rejected for mentioning the exorbitant room rates. The location of this hotel was idea — just 5 min walking to the center of Fisherman's Wharf area. As hotels sometimes do, there was maintenance going on during my whole week's stay there. However, beyond the mere inconvenience of early-morning (9 a.m.) drilling and hammering noise, this hotel made water unavailable for hours at a time at the most inconvenient times like 10 a.m. to 4 p.m. It would have been prudent for the hotel to mention this before our booking or at least at during check-in.
for Everyoneby A verified traveler from Richmond, TX
2 blocks from Fisherman's WharfPosted Jul 21, 2015
Pros: Location, staff.
Cons: Needs a pool. Everything else was great.
Location: Very close to Fisherman's Wharf. Little Italy is not far and Chinatown is close as well. Didnt need a car, everything you need is right there close by
This was a great location. The concierge was extremely helpful and the staff was great. I didn't give a 5 for facilities because they were still finishing up some of the rooms, we were on the 3rd floor. So during the day there was a little banging and hammering with construction guys finishing up rooms. I will stay here again. First time to San Francisco and will not be the last.
for Everyoneby A verified traveler
Posted Jul 19, 2015
Awesome new remodel, construction noise during the day but worth it
by A verified traveler from michigan
Very loud outside noises.. Under renovationPosted Jul 17, 2015
Pros: Good location to Fishermans Wharf
Cons: Better restaurant in Hotel
Location: Good location for all sightseeing, buses and restaurants.
Location was good but very noisy. We had to have our room changed due to excessive noise. Currently under renovation.