Ratings based on 1,266 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Los Angeles

Need to rethink comfort standards

Posted Nov 24, 2014
Pros: well-located hotel with a pretty comfortable bed and windows which open for fresh air. that was nice.
Cons: water should be supplied, even if a charge is required at check out.
Location: the Wharf is nearby
no water in the room (which has a refrigerator and the concierge did not warn in advance) requires a run to shop for water because the water downstairs is quite costly. turning on the light in the bathroom causes a droning, metalic sound--no relaxing bath possible--until i called for the engineer to unwire it. then, it was quiet, except when the people upstairs turned theirs on. this was a surprisingly odd touch to an otherwise well-located hotel with a pretty comfortable bed and windows which open for fresh air. that was nice. then came using "seamless" to order in dinner. it should be called "shameless." we ordered a plain lassi and got mango--my husband does not eat sugar, so we threw it out. the restaurant did not offer to replace it, which was to be expected. all in all, the staff did their best to supply us with what should have been in the room, i.e. glasses, plates, tea and coffee cartridges. it was ok in the end because the restaurants we visited were extraordinary--yet far and the cabs costly. thank you for allowing an airing--hope there will be improvements for the next guests.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom abdulla

Posted Nov 24, 2014
The hotel was close to the attractions and clean helpful staff
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Room was dusty. Filters in a/c very dirty, but very comfortable. Street noise was unpleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Wharf Choic

Posted Nov 23, 2014
We scored a great deal on Expedia on this hotel and we couldn't be more pleased. It's two blocks from the Wharf, and just walking minutes from Alcatraz ferries, Pier 39 and seafood restaurants. The rooms are new-like with modern decor and bedding. The rooms are also well apportioned, with lots of space to move around. We had a quiet stay on the first floor, even though our upstairs neighbor was a little noisy in the morning (not the hotel's fault). The hotel offers $20 breakfast buffet but we passed on it for restaurants just walking minutes away, including Starbucks, IHOP, bakeries and others.
2 out of 5
by A verified traveler

Posted Nov 22, 2014
Room did not have good air conditioning and does sit next to the road which is noisy. Not a good hotel overall
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2014
Superb location and comfort at a reasonable price. Definitely our future go-to location in N San Fran. Only minor criticism involves the hovering bell staff who would not leave our side and not let us pack/unpack our car in peace - very annoying - they would not leave our side even though we asked them directly and gave a them a good tip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Great hotel, great staff, great location

Posted Nov 20, 2014
This hotel was awesome. The concierge was very helpful when we needed to know things. Staff were always friendly and wanting to help and the location was superb! Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in Fisherman Wharf

Posted Nov 19, 2014
Pros: everything was great
Cons: They can improve in the bathroom cleanness.
Location and facilities were amazing, I will definitely return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Good location.

Posted Nov 18, 2014
A nice hotel if you are sight-seeing on foot. Also close to cable car turnaround.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

OUTSTANDING!

Posted Nov 13, 2014
Pros: EVERYTHING!
Cons: Nothing!
Location: San Francisco, Alcatraz, Golden Gate Bridge, Sonoma Wine Country, Napa Valley Wine tasting, Muir Woods, Muir Beach and The Wharf!
Stayed at the Hilton for 3 days prior to checking in at Pier 2620 and this place blew the Hilton away! Great Staff, Clean immaculant room, Fantastic comfortable bed! Just an outstanding place to stay and I highly recommend. Probably one of the best hotels I have stayed at in a very long time!