Ratings based on 1,864 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor. Ontario Canada

Beautiful and great location

Posted Jul 31, 2015
The hotel is under renovations and we stayed in one of the new rooms. They are beautiful. And the location can't ask for better. Minutes walk to Fishermans Warf.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jul 30, 2015
Pros: The location of the hotel is perfect. You can walk, bike or take a trolley to all the sightseeing musts San Francisco has to offer.
Location: Things to do: walk to Fisherman's Wharf, the Palace of Fine Arts, bike the Golden Gate Bridge or take a trolley to China Town.
Normally I hate hotels - but this is a very clean and well kept hotel, with friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from scunthorpe, UK

Great location. Noise starts at 5.00am

Posted Jul 29, 2015
Pros: Location was perfect.
Cons: Wish it had a swimming pool, would make it a fab hotel.
Location: The location was ideal. In the middle of the tourity Fishermans Wharf, but far enough away from it too.
Great location. Trams 3 mins walk. Fishermans Wharf 5 mins walk. Pier 39 10 mins. Ferrys under and around bay 5 mins. Starbucks and Dennys ( for coffe and/or cheap breakfasts 3 mins away. Room big. Beds comfortable. Shower good. noisey, but didnt expect it to be quiet. Between 11 pm and around 5.00 am it was quiet though.
2 out of 5
by A verified traveler from LA Ca

Good location bad customer service

Posted Jul 27, 2015
The hotel has a great location but remodeling made it dusty, the room and hallway smelled like fresh paint with a strong smell. Most of the staff were very nice but house keeping was very rude. We came back to our room at 3:30 and the room had not been serviced. When a house keeper was asked she was very rude to my wife and after calling the front desk our room was cleaned but we had to wait for about an hour, and then had to leave the room for a long time to have it cleaned after a long day of walking around and wanted to rest.?
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Work/Family

Posted Jul 27, 2015
Pros: The decor is very modern and the beds were comfortable.
Cons: They did not offer room service. Also there was quite a bit of traffic noise. They provided ear plugs on the night stand... but still.
Location: The hotel is walking distance from the Wharf and so many of the spectacular things the City has to offer.
I traveled to San Francisco for work and visited with family. This hotel was just rennovated and I love the modern style.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange , California

Close to fishermans warf and Pier 39.

Posted Jul 26, 2015
Nice hotel , can be a little noisy but so tired from sight seeing slept great . Remodeling so rooms look great with Dock/Ship character . Wish hotel had a hot tub though but not a big deal .
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Very expensive its best to stay the night out of town and just drive in.
3 out of 5
by A verified traveler from Florence, Ky

Under Renovations

Posted Jul 26, 2015
This hotel is under major renovations. It is very noisy from 7 am until the late evening hours. The hallways are dusty and very crowded with workers carrying building supplies and power tools. Once the renovations are do e, this hotel will be beautiful and it is in a great location. Until the renovations are complete, I would not book this hotel.
2 out of 5
by A verified traveler from new zealand

Avoid.....construction work may ruin your stay.

Posted Jul 26, 2015
We were informed by front desk at check in of construction work. No mention of this at booking. Receptionist told us she was giving us "newly refurbished rooms, but there might be a bit of dust in corridor due to work on other rooms". She lied. Rooms were in the unchanged part of hotel on first floor so lots of street noise plus construction workers arrived at 7:30am every morning. At times corridor was thick with dust. No discount on price to reflect this. Breakfast is a total rip off.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great location, modern

Posted Jul 25, 2015
Fantastic hotel close to wharf and many eateries. Rooms were being renovated during the day but our newly done room and corridor made up for the noise. Great beds, lovely staff.