Ratings based on 1,685 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom VENTURA

LOCATION WAS ONLY POSITIVE

Posted Apr 23, 2015
Pros: LOCATION AND LOCATION ONLY
Cons: QUALITY OF STAFF AND IF GOING TO BE DOING CONSTRUCTION TO DO IT IN SECTION AND NOT HAVE GUESTS STAY RIGHT BELOW THE WORK SITE
Location: SHOPPING AND DINING
BEING SOMEONE WHOM TRAVELS OFTEN I WAS DISAPPOINTED IN MY EXPERIENCE WITH PIER 2620. THE WHOLE THIRD FLOOR WAS UNDER CONSTRUCTION SO THE ANYONE ON THE SECOND FLOOR WAS AWAKENED AT 730 AM EVERY MORNING MY DRILLING, BANGING, AND SAWING. OUR ROOM WAS ALSO EQUIPPED WITH ONLY ONE TOWEL FOR THE ENTIRE ROOM WITH TWO OCCUPANTS STAYING THERE. ONCE I BROUGHT MY ISSUES TO THE STAFFS ATTENTION IT SEEMED AS IF THEY COULD CARE LESS. TO TOP EVERYTHING OFF I WAS SURPRISED BY THE INCREASE IN PRICE FOR PARKING BY $10 A NIGHT WHICH WAS NOT DISCLOSED ON WEBSITE OR BOOKING SITE. I WOULD NEVER CONSIDER STAYING AFTER THIS EXPERIENCE. NOT THE QUALITY YOU WOULD EXPECT FOR SPENDING OVER A $1,000 FOR TWO NIGHTS
5 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Great location to so many attractions

Posted Apr 22, 2015
Clean and comfortable but San Fran expensive! Very friendly staff and willing to help any way by can
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Everyone was super helpful and nice. There was a bit of construction noise during the day but we weren't in our room to sleep other than at night so it wasn't a bother. Very clean and appears to be newly remodeled. We will most likely stay again next time we go to visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san Salvador

Nice and comfortable hotel near the Piers

Posted Apr 21, 2015
Staff was very nice, clean and comfortable rooms and beds; the hotel located in a safe area near the Piers and Ghirardelli Square,
2 out of 5
by A verified travelerfrom Houma, LA

OMG...the NOISE!

Posted Apr 20, 2015
Our first room was #201, which was next to a busy highway, smh. It was as though, the traffic was in our room! The first night at this hotel was horrible, so the next day, we asked and was granted another room. Room #259, was not any better. There was active construction happening above our room between the hours of 9am-7pm. Before knowing the noise was construction, I thought there was a bowling alley above our room, and furthermore, the walls are VERY thin because my husband and I were able to actually hear our neighbor's conversation word for word. We asked for another room due to the overhead construction and were told, "The complete 3rd floor was under construction, so the noise was unavoidable." I asked why was that not advertised on their website because I would have never booked that hotel if I had known that fact because we were in San Fransisco 9 days. An apology was given, but the damage was already done. On a brighter note, the concierge, Joanne-the Social Butterfly-was an angel! She was so attentive and sincere; she was the ONLY positive experience about Pier 2620.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bos

Sunday in San Francisco

Posted Apr 19, 2015
Hotel close to busy wharf area - great for walking to catch boat ride, sample an ice cream from the famous chocolateer, or see the Giants play. Currently there are renovations going on/ sleeping in not suggested!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel 10 minutes from the waterfront

Posted Apr 19, 2015
Pros: Excellent gym - most impressed
Location: 10 minutes from waterfront
No issues to report and the hotel was very tidy and good value for money
3 out of 5
by A verified travelerfrom Australia

Good location, shame about the noise in the room

Posted Apr 17, 2015
Pros: Location was good. Getting refurbished which was nice.
Cons: Noise entering into the rooms.
Location: Close to everything at Fisherman's Warf
Room very noisy. Adjoining door to next room lets all noise in and outside windows let all the noise in. Windows need to be double glazed and sealed. Can not darken room too well if you want to sleep in. We were double charged for our room so make sure you check your credit card statement before leaving the Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Apr 16, 2015
Great spot to travel around from. Bed was very comfortable and San Francisco is an amazing city! Can't wait to visit again.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Los Angeles, CA

Very walk-able to everything...

Posted Apr 13, 2015
We stayed for 3 nights and that is all we did at the hotel; return at night to sleep. It was easy access; clean, friendly staff. We were on the first floor where there is a gym although we never used it. There was a decent size outdoor patio that appeared inviting but too chilly to be out at night. 2 queen beds for a family of 4 was decent. It appeared to be more for business travelers since we don't recall seeing any other kids besides ours.