Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
87% of guests recommend
3.6 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Double check your reservation for your own toilet

Posted Jul 27, 2015
Pros: Location
Cons: Hallway cleanliness. Two out of three staff were really nice and helpful. The third wasn't too friendly.
Location: Everything is near by in San Francisco.
I accidentally booked a room with a shared bathroom and a bunk bed for me and my husband. He was not happy when he found out before we checked in, but after we saw the room, he got over it. It was spacious enough and clean. The toilet is in the hallway a couple doors away from the room, but I never saw anyone using it. The shower is also in another room in the hallway, but I didn't use it. In addition to the sink in the toilet room, there's a sink in your room, so at least you can brush your teeth before bed without leaving the room. Overall, the hallways are really old and intimidating, but the room was really clean and in fair condition. No stains, holes, bugs, or anything broken. If you're never in the hotel room anyway, this is a fair-priced, decent place to stay. I've never been one to be snobby about where I stay, but on a off-season weekend, spring for the Marriott across the street.
2 out of 5
by A verified traveler

Blah

Posted Jul 25, 2015
No AC, staff totally rude and not helpful in any way, entire building in the midst of construction and remodeling so may look better in future, some rooms only have communal bathroom and shower
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We apologize for the inconvenience this must have caused you. We want to make sure that all our guests are happy and comfortable in our establishment. Your satisfaction is very important to us. We will see what we can do to make your stay more enjoyable and comfortable the next time you visit. Cheers and have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Location and affordability.

Posted Jul 24, 2015
Pros: It was clean. The staff was helpful and polite. It's in a great location and we could still afford it.
Cons: It would have been nice to have a mini Fridge in the room.
Location: Two blocks from Powell Street & cable cars! Lots of shopping nearby, many eateries convenient to public transportation.
Our son was expecting a Holiday inn with a pool. We went for location and affordability. They are still renovating but the noise was kept to normal day hours. Our room was renovated and a little quirky but we had a shower in the room. (some rooms have a half bath with a shared shower in the hall.) there is a great crepery downstairs on the corner and other breakfast places nearby. We were out and about until 9 or 10 pm each night. It's location was key to getting around the city easily. The antique elevator was great!
3 out of 5
Recommended
for Everyone
by A verified traveler from 東京

安く気軽に街に出られるホテル

Posted Jul 20, 2015
口コミを見て、若干不安はあったものの、思っていたよりは良かった。 部屋は狭く、タオルが汚いような感はあったが、この金額なら仕方ないと思える範囲。ユニオンスクエアまでのアクセスもよく、快適に過ごすことが出来ました。
2 out of 5
by A verified traveler

Rooms small and halls dirty (under construction)

Posted Jul 18, 2015
Pros: Location
Rooms small. Felt like I was in a dorm. Bathrooms ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Union Square in SF

Posted Jul 17, 2015
Friendly staff + clean rooms and bathrooms. Good location near Union Square - a good value for the price in SF. Get a room WITH a bathroom.
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your positive feedback. We are glad that you enjoyed your stay. We are very honored and happy to serve you. Thank you for choosing our establishment. We are looking forward to your next visit. Have a great day. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler

A clean room in a scary-looking hotel.

Posted Jul 16, 2015
Pros: Room was clean!!!
Cons: Hallways are scary.
This hotel is centrally located, and looks decent enough from the outside. The inside is kind of scary, they are obviously doing renovations in their hallways. The front looks hostel-esque. The room itself was surprisingly clean to the point where I felt comfortable enough to take my shoes off! There were some weird, freaky noises in the night, but overall, as a crash-pad of a hotel, this place was great. Certainly does the job.
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We respect your views and opinions of our establishment. We are sorry you feel that way. We enjoy serving you. We aim to provide the best quality customer experience you and all our guests deserve. We will take note of those points you have mentioned and we will see on how we could improve for your convenience and satisfaction. Your satisfaction and safety is very important to us. Thank you for choosing our establishment. Have a great day.
1 out of 5
by A verified traveler

How are they still in business?

Posted Jul 15, 2015
Pros: Location.
Cons: Every. Single. Thing.
Location: There's the multiple story Macy's down the block, a couple of good eating spots, and a lot better hotels a couple of doors down.
Check in wasn't until 3pm which was annoying because we had to drag our luggage around San Francisco all day. Shower and bathrooms are shared amongst the entire floor, it like my co-ed dorms back in college, only with strangers.. Floors looked like they were under construction, bathroom was a 1 person bathroom about the size of a port-a-potty. Hotel staff was rude, and refused to compromise when an issue arose between the hotel and expedia, which me and my partner had to take the suffering for. Good location but definitely will spend the extra 40 or 50 bucks per night next time to stay in a real hotel..
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We apologize for the inconvenience this must have caused you. We will take note of your feedback and we will see what we can do on how we can improve for your satisfaction and convenience. Your satisfaction is very important to us. Again, we sincerely apologize. Have a pleasant day.
2 out of 5
by A verified traveler

Posted Jul 3, 2015
Pros: Loved the old style elevator
Condition of the room was excellent but the floors are very thin and could hear all the footsteps from the above floor. .
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We apologize for the inconvenience. We will take note of your feedback and we will see on how we could improve and make your stay more enjoyable the next time you visit. Thank you for choosing our establishment. Have a great day. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale,AZ

Close to Union Square

Posted Jun 28, 2015
They are going under renovations....the rooms are very small. Make you get a room with your own bathroom!!! We had one which was nice but I've read reviews where they had to share. When I checked in the guy who was neither nice or rude gave us our room on the 2 floor, I asked to be moved and he gave us a great room on the top floor with a great view of the street below. Forewarned....it's a busy area with lot's of people and sirens...but it's the city, you can't expect anything less. The day time man was super nice just a genuinely happy guy. We would stay here again without our two kids. The room is perfect for 2. You can't beat the price for the location and if you are busy exploring the city and utilizing your hotel to just sleep and take a shower, this place is perfect!!
Comment from Hotel Management
Jul 27, 2015 by Manager, Hotel Management
Hello Cari, Thank you for your feedback. We are happy that you still managed to enjoy your stay despite the renovations. We are pleased to know that you are coming back. We are very excited to serving you again. It is our great honor and pleasure to serve you. Thank you for patronizing our establishment. We are looking forward to your next visit. Cheers and have a great day.