Ratings based on 1,464 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Tim from New York, NY

Lux, Comfortable, Convenient...What's not to love?

Posted Apr 18, 2014
Pros: Loved the bright spacious mirrored wall rooms, the super comfortable bed, the cozy fuzzy extra blanket, the convenience, the value, the friendly staff
Cons: The TV reception was a little fuzzy but that's just splitting hairs
Location: Location near Union Square could not have been more centrally perfect.
Had a fantastic stay at the Prescott. Was pleasantly surprised how big and nice the room was and mirrored walls helped the place feel even brighter and more spacious. Everything was very comfortable and you just can't beat the convenience of the location! My new favorite place to stay in San Francisco! I hope to be back soon! Staff saw that there was space so they upgraded me to a suite, though the bedroom portion itself was spacious. Very helpful front desk, concierge and even parking valet.
3 out of 5
Recommended
for Everyone
by Nicole from San Francisco, CA

One night stay

Posted Apr 14, 2014
It was a nice hotel but could have been better. Great location to Union Square but stuffy rooms and very thin walls.
Comment from
Jan 15, 2014
Hi Nicole, Thanks for your review and comments. We are dissappointed though that your visit wasn't extraordinary. Thanks for staying with us. Regards, General Manager
4 out of 5
Recommended
for Everyone
by Eric and Kimber

Great staff nice place comfortable bed great stay

Posted Apr 8, 2014
We were treated very well and the place is in the heart of sf we would return in a heartbeat nd stay longer next time!
Comment from
Jan 10, 2014
Dear Eric and Kimber, We are so grateful that you experienced such positive impressions of our staff and had a comfy bed and overall great stay. We hope to see you again soon and for a longer visit. Cheers, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a wonderful location!

Posted Apr 6, 2014
Pros: Location was the best part but a veru nice hotel too.
Cons: Some updates/renovations but still clean and comfortable.
Location: The location is fantastic. The hotel is right next to Union Square among many other great places to explore which is convenient.
The staff was very friendly and accommodating. The rooms are clean and comfortable. Consistent with a 4 star hotel.
Comment from
Jan 10, 2014
Dear Traveler, Thanks for the review and feedback. weare so appreciative that we appeared to meet your expectations. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by nicole from san jose, ca

Great hotel! Good location

Posted Apr 1, 2014
The staff were very friendly and helpful! Just steps from union square. The rooms are very nice but the beds are a little hard/squeaky. Other than that it was a fantastic stay
Comment from
Jan 7, 2014
Dear Nicole, Thanks for the nice comments and high marks. We're so grateful that you found the staff helpful and friendly. we hope you'll vsit again soon. Cheers, General Manager
Comment from
Jan 7, 2014
Hi Nicole, Thanks for your review and kind comments. We're so pleased that you enjoyed your visit overall. We also realize that mattress comfort is a very personal perference particularly if your a side sleeper or sleep on your back. Thanks again for the feedback. We hope to see you again. Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 31, 2014
Great stay. Friendly people. No more to this review
3 out of 5
by Brandon from Bellevue, WA

Beautiful hotel, friendly staff, loud thermostat

Posted Mar 27, 2014
The furnishings are excellent, the location is close to transit, the hotel staff is friendly, the price is right – everything about this hotel was great, except for one thing. The thermostat in my room made a clicking noise loud enough to wake me up every time that it kicked on the HVAC system. After about four hours of low quality sleep I was able to identify the source of the noise and turn the thermostat completely off, but ended up with no heat as a result.
Comment from
Jan 3, 2014
Hi Brandon, Thanks for the review and comments. We have had Engineering look at the HVAC in your room and now hope the situation is resolved. We apologize that this issue caused you any inconvenience. Respectfully, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 24, 2014
Cons: New mattresses or rotate mattresses so they don't have a dent in them
Location: Location is great. Near Union station and lots of great places to eat
The hotel was nice, but a a bit dated. I was a little disappointed with the mattress since it seemed to never be flipped or rotated and there was a dent on one side of the bed which meant you would roll into it and made it a little uncomfortable to sleep. Other than that the staff was nice and helpful and it has a lot of character.
Comment from
Jan 27, 2014
Dear Traveler, Thank you for your review and feedback. We actually rotate our mattresses every 6 months. We will be on the lookout for the the dent that you mentioned. Thanks for visiting us. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by traveling mom

Convenient location

Posted Mar 23, 2014
Overall, functional hotel and middle of the road experience. Nothing elaborate about the experience. As a mom with two small kids, 3 and 7, I was disappointed to see them discover that the windows were wide open, as I was unpacking.....we were on the third floor. When leaving, around 8am Saturday morning, nobody helped load the car though I valet parked for two nights and tipped the guy who brought the car to the front. With a big suit case, a backpack, a double stroller, and two kids, I'd consider it poor service. Felt awkward asking "can somebody kindly help me??" Other than that, convenient location, clean and really nice restaurant staff. Our server was wonderful.
Comment from
Jan 28, 2014
Dear Traveling Mom, Thank you for your review. We're dissappointed to read that you didn't have a fantastic visit but certainly understand that if we were not attentive and helpful than we did not live up to our usual standards. Thanks for the feedback which I will certainly share with the staff. Respectfully, General Manager
4 out of 5
Recommended
for Business Travelers
by Deborah from Central Valley, CA

Nice, friendly hotel with a nice location

Posted Mar 15, 2014
Pros: It didn't break my wallet and they were accommodating when I had late afternoon meetings and needed to keep my car and bags there after checkout.
Cons: A little bit more selection at breakfast. The fruit was gone after 1 or 2 persons and then had to wait for more.
The staff was extremely helpful and friendly. Enjoyed the cocktail and breakfast time.
Comment from
Jan 18, 2014
Hello Deborah, Thank you for your review. We're so pleased your appeared to enjoy your visit and that you felt our staff was friendly and helpful. Cheers, General Manager