Ratings based on 3,488 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

Exceptional staff!

Posted Nov 24, 2014
Pros: Excellent bed. Great location. Nice exercise room.
Cons: AC that would remove the humidity from the room, or a better bathroom exhaust fan.
Location: Awesome location. Great restaurants close by. Great attractions close by. We could see Alcatraz from our room! We walked to our conference venue.
Almost everything was wonderful, but there was so much humidity in the room, even with running the AC and the bathroom exhaust fan our towels never dried from one morning to the next.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Beautiful team

Posted Nov 22, 2014
When next time i have to go to San Franciaco i will stay only in this hotel-beautiful location.best staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Excellent Service & Courteous Staff

Posted Nov 22, 2014
Pros: Will stay with them again!
Location: Close to Hard Rock Cafe, Rain Forest Cafe....
Upon checking in, we got an overview of the place, since it was our first time in San Francisco. The Concierge was very informative and realistic. We hopped on a night tour after checking in and it was cold, chilling but a wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Irvine CA

Great location!

Posted Nov 22, 2014
The location is great and close to everything. Even though you pay $50 plus tax for parking in addition to your room you have in and out privileges. One comment is that those sleep number beds are horrible! Very uncomfortable! This would be a 5 star hotel if they got rid of those beds!!!! Staff are all very friendly and helpful!
2 out of 5
by A verified traveler

Beds were broken and so was phone

Posted Nov 21, 2014
We were in a sleep number bed room and the beds were broken. Sleep number beds are insanely uncomfortable if they are not at the right setting for you - so it was awful. Also the phone was broken too. I guess so you can't call and complain about the broken beds. Good location. Hotel is clean, but amenities leave a lot to be desired.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Loved the hotel

Posted Nov 19, 2014
Pros: The proximity to the Wharf. Pier 39, Alcatraz and restaurants were close.
Cons: The heating system was noisy
Location: Chinatown, Pier 39, Cable Cars, Ghirardelli Sq. the Golden Gate Bridge, just so much to see.
We loved being just outside the door to Fisherman's Wharf
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to wharf

Posted Nov 18, 2014
Great location to wharf but no view. Staff was very responsive and helpful. Could never get the room cold enough.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB

Great location right on the Wharf

Posted Nov 17, 2014
We loved the location as it is steps away from the Cable Car and Pier 39. The staff were really friendly and the courtyard is beautiful! Very relaxing atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel within easy access for lots to see

Posted Nov 17, 2014
Pros: Central to Fishermans Wharf and it's activities and conveniences
Location: Fine restaurants, aquarium, Alcaraz Island tour, easy access to the cable car ride, case rental places within easy walking distance
Easy access to many sites of interest for the vacationer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse, NY

Quick stay in SFO

Posted Nov 16, 2014
Nice hotel for a quick stay in Fisherman's Wharf.