Ratings based on 4,015 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2015
Pros: The staff was very helpful when we had questions about how to get to different lacations
We liked the location. It was close to many attractions.
2 out of 5
by A verified traveler

Hotel en remodelacion!

Posted Feb 28, 2015
No vale la pena quedarse en este hotel, sino hasta que este remodelado! Muy caro para lo que ahora te puede ofrecer. Hay muchos ptros hoteles por la zona con el mismo o mejor precio!
2 out of 5
by A verified travelerfrom Chilliwack, British Columbia

Not Great

Posted Feb 28, 2015
Pros: The location near fishermans wharf is perfect and why we booked it.
Cons: We should have been informed that the hotel was under a total renovation before we booked.
Location: Fishermans Wharf speaks for itself!
The hotel was under renovation and our room was within the renovation area with construction beginning early so no sleep-in for sure. Unfortunately we were not told ahead of time before booking. The phone didn't work and room was very small with an uncomfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

In front of beach (Pier 39)

Posted Feb 27, 2015
Location: Pier 39.
The view is excellent. The room was just remodeled and looks wonderful. The whole 4th floor was also remodeled as it gets painted with interesting pictures well. The only thing that was not perfect was that the hotel was in progress of construction for some floors and elevators, so it was a little bit noisy in the morning and smelly in some area. Oh BTW, the parking fee was $50 per day which is quite expensive...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Hotel was undergoing a major renovation.

Posted Feb 24, 2015
Pros: The staff was very acommodating. The housekeepers did a great job too.
Cons: The hotel experience will be better after they finish renovating.
Location: Easy walking distance to all areas of Fisherman's Wharf.
Most of the hotel was undergoing renovation and was difficult for staff and guests. We chose to stay in one of the new rooms, just renovated. It looked ultra modern and room did not have all the bugs worked out yet. The style of decor seemed artistic but cold. Not my taste. There was only one nightstand for our king size bed. Pretty inconvenient when you want to set a drink down and you're on the other side. Bathroom sink faucet was so short for the fancy sink that it was hard to wash hands and not splatter water all over.
3 out of 5
by A verified traveler

Posted Feb 19, 2015
Pros: location
Cons: maybe
i thought radison is much better than this but i was wrong .they did mention the hotel is on construction until we get there.
1 out of 5
by A verified travelerfrom israel

Terrible

Posted Feb 19, 2015
Noise consraction Avoid at all cost couldt sleep all night
3 out of 5
by A verified traveler

Had Hoped for Better

Posted Feb 17, 2015
Pros: The location on Fisherman's Wharf. Great access to pier 39.
Cons: Bubblier staff and functionality of the room.
Location: walk to cable cars, hop on hop off tour pier 39 and Alcatraz boats
The hotel was undergoing extensive renovations while we were there meaning that the hotel was all very disjointed although it was great to see them updating things. We were given the updated rooms which we were pretty excited about but on entry found that they weren't all that exciting. There was nowhere to put the suitcase (not even sufficient floor space) and the choice of décor was very... interesting. The whole room is lacking in functionality. We found one or two of the staff very helpful during our stay while others came across as a bit rude. They still helped us with what we required it just made them difficult to approach. Overall the stay was fine. We had a bed and a clean room.
1 out of 5
by A verified travelerfrom Ottawa Ont

Hotel is under renovation / rooms closed

Posted Feb 11, 2015
Pros: Location
Cons: Expedia should have advised me of the problem in advance
Location: Cruise Terminals
I arrived at !:30 AM , 4:30 eastern after a hell of a flight to be told that they had transferred me to another hotel .My room was prepaid . I will be contacting Expedia when my vacation is over
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Short walk to Fisherman's and Pier 39

Posted Feb 11, 2015
Pros: IHOP at corner.
Location: Short walk to Princess cruise ship.
Was under renovation. 1 block from Cable Cars. 1 Block to Safeway and Trader Joes.