Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from fresno,ca

Please control your laughter!

Posted Jul 1, 2015
They make you sign a form that has a "no party" policy. My friends and I did not have a party, no music just a few girls hanging out talking and laughing. People complained about the noise so they charged us a $500 fee! No one even bothered to come see what the noise was about. We could have been watching a funny show and laughing. Yes it was late hours of the night but who knew you would have to control your laughter!?! We told them no one came to give us a warning but I suppose that form is the warning! How are we suppose to know when we're being loud if no one comes to tell us that we are? We all laugh pretty loud when we find something hilarious! If you feel like you can't control the loudness of your laughter then I definitely wouldn't recommend this hotel unless you don't mind getting charged an extra $500! And room comfort became terrible because we felt that we had to whisper and try not to make any loud noises.
5 out of 5
Recommended
for Everyone
by A verified traveler from u

Posted Jun 30, 2015
It's was amazing, we couldn't ask for anything more. The room was priceless and comfortable, not to mention...we had the studio that felt more like a one bedroom. The free breakfast was simply and spaces. The staff was very helpful, me and my girlfriend can't wait to comeback.
4 out of 5
Recommended
for Couples
by richard

Posted May 5, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by Arturo, Hotel Management
Thank you for the good marks for our hotel, and thank you for staying with us. We hope to see you again some time soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Well furnished & quiet location

Posted May 1, 2015 on Hotels
Well furnished apartment in a nice quiet location
Comment from Hotel Management
Aug 1, 2015 by Arturo, Hotel Management
Thank you for the postive score. We are glad you enjoyed our well-furnished room. Thank you for staying with us and we hope to see you again this summer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Better then expected!

Posted Apr 27, 2015
I did the $10 upgrade for the room, Me the wife and the boy attending a wedding and had flights, room, rental car to spend money on. SO money was tight, but when it said the upgrade was for a bedroom i thought yes i can spend the money. Well i was surprised to say the least. thought the boy was gonna be on a fold out couch. no the room not only had a private bedroom but an upstairs loft with its own bathroom! every counter top was granite, 3 tv's in all areas (we never turned it on) fridge had an ice maker in it. I felt like i rented a private apartment. the staff was super friendly and the breakfast there is nice, real legs, with toppings, home potatoes, and plenty of fruit yogurt and muffins. the hotel staff delivered us ice the first night, and the counter lady was super nice.
Comment from Hotel Management
Jun 1, 2015 by Arturo , Hotel Management
The penthouses are great, right? I'm very happy to hear you and your family enjoyed the room and the extra space. Glad it all worked out well and we look forward to seeing you next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Best I've ever stay, nice staff and good room...I'll stay again in near future
Comment from Hotel Management
Jun 1, 2015 by Arturo , Hotel Management
Thank you for the positive score and the high praise. We look forward to seeing you again in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Bishop, CA

Like Having Your Own Apartment

Posted Apr 26, 2015
Pros: Large room with accommodating extras like wine glasses, full fridge, large coffee maker, etc.
Cons: Location.
Location: You had to have a car to access anything of interest. I thought the street location was awkward and I drove past it the first time around, necessitat
The room is spacious and well appointed but the location required GPS assistance wherever I went. No walking distance to shopping or restaurants and convoluted access by freeways (in one direction at least). The front desk staff were very friendly (in spite of the fact I felt rather surly after a long drive). The room was relatively quiet considering the hotel is right off a freeway but I heard no traffic noise and my room was right next to the traffic area. If you have a car and don't mind trying to find your way around San Mateo this would be a nice property for a few day's stay or longer. The price was reasonable for the large suites available.
Comment from Hotel Management
Jun 1, 2015 by Arturo , Hotel Management
Thank you for the good score and the compliments to the hotel and staff. Our property can indeed be a bit tricky for navigating around the area. Truth be told, I got lost my first day coming to work here. Glad you were able to navigate the area better than I did. Thanks for staying with us and we hope to see you again.
5 out of 5
Recommended
for Families
by A verified traveler

Great stay at the Residence Inn

Posted Apr 1, 2015 on Hotels
Great stay! Comfortable and spacious room. Kitchen was great. Good gym and laundry room. Breakfast was nice!
Comment from Hotel Management
Aug 1, 2015 by Arturo, Hotel Management
Thank you for the great review. I'm glad to hear you enjoyed the kitchen, the space, the gym, laudry room, and breakfast. Thanks for staying with us and please come see us again next time you find yourself in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2015
Had a great experience. Room clean and comfortable. Was close to destination.
Comment from Hotel Management
Mar 12, 2015 by Arturo S. , Hotel Management
Thank you for your review. We're glad you enjoyed the room and were comfortable. Thanks for the compliments and perhaps we'll see you again on your next visit.
5 out of 5
Recommended
for Couples
by A verified traveler

Vacation

Posted Feb 18, 2015 on Hotels
Everything was fine with the exception of the wifi service, it sucks big time.
Comment from Hotel Management
May 9, 2015 by Arturo, Hotel Management
Thank you for staying with us and for the positive review. Sorry about the WiFi - we are indeed due to improve in the months to come. Hopefully we'll see you again so you can test it out. Thanks again for the review.