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Reviews of San Carlos Inn

2 out of 5
San Carlos Inn
1140 Morse Blvd, San Carlos, CA

Reviews

6.6
Rating 10 - Excellent. 50 out of 186 reviews" "
Rating 8 - Good. 28 out of 186 reviews" "
Rating 6 - Okay. 48 out of 186 reviews" "
Rating 4 - Poor. 30 out of 186 reviews" "
Rating 2 - Terrible. 30 out of 186 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on?
Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Stayed 2 nights in Mar 2024

8/10 Good

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating friendly and polite staff. No fancy ..economical for me. Mini fridge adequate for frozen pancakes and tv dinners ...uno.. Freezer portion always small. Fridge kept fridge stuff cold , no complaints. Cable lots channels.window heater went down....portable heating waiting my arrival and just as toasty. Hot water YES! The regulars who stay here ...peaceful , happy ,too ? Why not.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tiva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, convenient and good parking space
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked me in was quite friendly, gentle, and graceful. I genuinely appreciated the clean, warm room on a cold night with temperatures approaching below freezing. I shall visit, again, in the near future, San Carlos Inn.
Stayed 1 night in Nov 2023

6/10 Okay

Carlos

It little old and smell abandoned
Stayed 1 night in Nov 2023

2/10 Terrible

Emily

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely botique hotel in the middle of a questionable area. Effectively operated, reasonably priced, clean and slightly old-timed if not outdated.
Stayed 1 night in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Mele

Traveled with family
Liked: Cleanliness, staff & service
Manager are so friendly and helpful. My daughter used a lot of toilet paper and she help herself to it , they called to let me know and they were so kind about it! The motel is located well but it’s an old motel! My daughter is one ear deaf and she ki d of talking too loud. Thank you and
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities
The particular room had v notch pine ceilings and fraud beam support. I liked the look, room was clean, bathroom had been updated and was not cramped. The bed was firm for good back support and soft enough that when I relaxed I could feel the tiredness of the day drain into the bed. The carpet should have been replaced 10 years ago it was below the quality of the rest of the room. I entered the room around 3:30 turned the a/c and it cooled down within 1/2 hour. Since my truck is my life while traveling, I am concerned about security. I was parked within10 steps of my door and did not hear much after turning the TV off. Overall very good experience.
Stayed 1 night in Sep 2023

2/10 Terrible

Vicente del

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay there.
Terrible motel in all senses. Smelly and dirty carpets, dirty and broken air conditioning, depressing colors, old bed linen, terrible lights in the room, old everything. My bed had only one sheet and when I complained the front desk person lazily gave me one…. And I said “you want me to put in on”?!?! After a while she got another lazy person to her who simply put my pillow on the floor!!!! I decided to sleep as fast as I could and hit the road in the early morning without even showering… who know what I would find there!
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great value priced, for the near San Francisco location. The facility staff was very cordial and informed! Very nice people...
Stayed 1 night in Jun 2023

8/10 Good

James L.

Business traveler
Liked: Cleanliness
Soap bars were too small.
Stayed 1 night in Apr 2023

10/10 Excellent

KIM

Liked: Staff & service, amenities, property conditions & facilities
I needed quiet.....it was . Management polite helpful like ..uh..like , family . alot within walking distance. There is parking . The train nearby ( quiet , too ...the tracks graded at iintersections ) but cold for april , so i sheltered...cozy . Cable tv had so many westerns , was like revisiting family as a child...Wonderful .
Stayed 4 nights in Apr 2023

6/10 Okay

Teresa

Stayed 2 nights in Feb 2023

6/10 Okay

Adam

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if they actually have anyone that cleans anything. Make the bed sure, but actually clean anything? Probably not.
Stayed 1 night in Jan 2023

10/10 Excellent

Mahmud

Stayed 1 night in Dec 2022

10/10 Excellent

Darryl

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 3 nights in Dec 2022

10/10 Excellent

Venny

Liked: Staff & service, property conditions & facilities, room comfort
Overall good stay. Nothing special or eco friendly.
Stayed 1 night in Dec 2022
Response from GM on Dec 4, 2022
Thank you for sharing your experience with us! we are continuously working on providing the best experience for our guest!

8/10 Good

Sylvia, San Mateo

Liked: Staff & service, property conditions & facilities
Convenient location. Friendly and accommodating staff. Tasteful upgrades but requires more attention to detail in the interior, eg. Flooring and.storage.
Stayed 1 night in Nov 2022
Response from GM on Dec 4, 2022
Thank you for sharing your experience with us!

10/10 Excellent

Joseph A.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Leon

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Inadequate parking
Stayed 2 nights in Sep 2022
Response from GM on Nov 9, 2022
Thank you for sharing your experience with us !

10/10 Excellent

viviane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean
Stayed 1 night in Aug 2022
Response from GM on Aug 29, 2022
Thank you for sharing your experience with us!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM on Jul 15, 2022
Thank you for staying with us.

10/10 Excellent

Darryl

Business traveler
Meta, very pleasant lady chexked me in no trouble, No woke political exercises. Just, plain business no problems. Great service.
Stayed 1 night in Jun 2022
Response from GM on Jun 22, 2022
Thank you so much for taking time and writing the review. We appreciate your feedback and looking forward to give our best on your future visit again. Thank you,

10/10 Excellent

Darryl

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay. No problem
Stayed 3 nights in Jun 2022
Response from GM on Jun 22, 2022
Thank you for sharing your experience!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and quiet, very comfortable to relax after traveling and business!
Stayed 1 night in Apr 2022
Response from GM on Apr 7, 2022
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and private, thank you!
Stayed 1 night in Mar 2022
Response from GM on Apr 7, 2022
Thank you so much for taking time and writing the review. We appreciate your feedback and looking forward to give our best on your future visit again. Thank you,

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Private,& Peaceful
Stayed 1 night in Mar 2022
Response from GM on Mar 31, 2022
Thank you for staying with us. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Great Customer Service thank
Stayed 2 nights in Jan 2022
Response from GM on Jan 29, 2022
Thanks for staying with us and we hope to see you soon again.

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides price... Very street and neighbor quiet. Includes. the mini fridge and microwave quiet
Stayed 5 nights in Jan 2022
Response from GM on Jan 22, 2022
Thanks so much for taking time and write the review. We appreciate your view and looking forward your stay again at our hotel. Thank you!

6/10 Okay

Lazaro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor cleaness and maintenance..
Stayed 1 night in Jan 2022
Response from GM on Jan 6, 2022
Our property will undergo a renovation in the near future. Thank you for staying with us and we hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 2 nights in Dec 2021
Response from GM on Dec 28, 2021
Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our hotel pleasant.

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 1 night in Dec 2021
Response from GM on Dec 17, 2021
Thank you for staying with us. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Chelsea

Liked: Cleanliness
Disliked: Staff & service, room comfort
Motel owners or closet perverts
When I first checked into the motel I thought it was going to be a wonderful experience but I can quickly see owners were nosy pushy and all about money it's easier for two days and when we went to extend the room the second team the lady told us they had somebody going to be checking into a room at 1 the room was completely empty they gave us 45 minutes to pack up and we had a lot of stuff in there we've been homeless and we are pretty much everything and making threats to us that they were going to call the cops and all kinds of stuff when they literally gave us 45 minutes to pack up and leave the owners had a room right next to ours where they were constantly listening to me and my boyfriend having sex our conversations there is even a little hole in the upper corner where they can see into a room from upstairs it was a horrible experience these people need to get a life they're perverts sick people
Stayed 3 nights in Nov 2021
Response from GM on Nov 24, 2021
We allowed you to park three cars for one room, let you check out late without any additional fees, we did not threaten to call the police, and our rooms do not have holes. Please do not spread false information online.

2/10 Terrible

Noura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty , under the bed is very dirty , they store pieces of wood , the carpet not clean at all, I stayed there , the room had mold, i started feeling sick , vomiting , had headache . Terrible experience
Stayed 3 nights in Oct 2021
Response from GM on Nov 24, 2021
Our rooms are cleaned and disinfected after each guest checks out. We gave you a king-sized bed instead of queen without any extra charge, and you liked the room - that is why decided to stay for three nights. Thank you

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

4/10 Poor

Katie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was pretty dirty. The carpet was sticky and the room smelled like cigarettes. There was a piece of paper on the bathroom foor saying "bath mat". We did notfind that useful. We arrived really late but a woman did answer to give the room key, though not talkative at all.
Stayed 1 night in Sep 2021
Response from GM on Nov 24, 2021
Our rooms are strictly non-smoking, and we use disposable bath mats during the pandemic. Thank you.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean private, must stay while your visiting San Carlos! Highly recommend San Carlos Inn.
Stayed 2 nights in Sep 2021
Response from GM on Sep 29, 2021
Thank you for staying with us. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2021
Response from GM on Sep 9, 2021
Thanks for staying us and we hope to see you soon again.

6/10 Okay

Wade

Stayed 2 nights in Aug 2021

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM on Sep 9, 2021
Thanks for staying us and we hope to see you soon again.

10/10 Excellent

Karen

Business traveler
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2021
Response from GM on Sep 16, 2021
Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our hotel pleasant.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I paid for a room they said they had no rooms when I went to check in. Expecting a refund please
Stayed 1 night in Jul 2021

4/10 Poor

David

Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Manager on Jun 28, 2021
Thanks for staying with us. We hope to make your stay better next time.

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2021
Response from Manager on Jun 28, 2021
Thanks for staying us and we hope to see you soon again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from GM on Jun 9, 2021
Thanks for staying with and hope to see you soon.