Ratings based on 1,971 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value and location

Posted Oct 20, 2014
Pros: Helpful staff. Lovely view of the city and Bay Bridge. Great location.
Location: Great location. Close to Union Square. Across the street from Target, Starbucks and a movie theater.
Extremely helpful, courteous and pleasant staff. Needed a late checkout after an athletic event. Staff was extremely accommodating. Always felt comfortable and safe. Room was very clean. Mixture of travelers - business, families and athletes in town for a sporting event.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Pros: Great location!
Great Location for shopping and dinning. The room size is pretty good. The staff is very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Oct 19, 2014
Great location and decent prices will definitely recommend and come back again.
2 out of 5
by A verified traveler from Sydney

Dark depressing rooms

Posted Oct 15, 2014
Pros: The staff and buffet breakfast
Cons: Room lighting. Warn guests when they are booking that they will not have a room with a window facing outside the building.
Location: Excellent location. Walk to best shops & malls. 15 minute walk to the bay.
Make sure you book a room above the 11th floor in the tower, otherwise you will get a dark room with depressing view of the services side of the building, or even worse, look into the interior of the building. The lighting in the rooms is abysmal. The staff are very good, and the breakfast buffet is good. The shower roses are terrible.
Comment from Hotel Management
Oct 18, 2014 by Patti, Hotel Management
Dear Mark, Thank you for choosing the San Francisco Marriott Marquis during your recent visit to the Bay Area. We realize you have many lodging options available to you when traveling and we appreciate you choosing Marriott. We want to provide a flawless experience for all our guests and we truly appreciate your feedback, so we may continue to improve our services and facilities. Once again, we appreciate your honest and valuable feedback. I do hope we have the opportunity to welcome you back to the Marquis on your next visit to San Francisco. Warm regards from the San Francisco Marriott Marquis Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Whisky Fest Fun

Posted Oct 14, 2014
Granted early check-in which was really nice after an early morning and long flight.
Comment from Hotel Management
Oct 15, 2014 by Patti, Hotel Management
Thanks for staying with us during Whisky Fest 2014! We are delighted you enjoyed your experience with us. We truly appreciate of your perfect 5-star review, and look forward to welcoming back on your next trip to San Francisco. Kind regards from the San Francisco Marriott Marquis Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Fountain Valley, CA

Great view from the window!

Posted Oct 13, 2014
Pros: The friendliness of the staff.
Cons: Cleanliness of the bathroom.
Location: Golden gate bridge!!
I came here for my office manager's wedding. I enjoyed my stay at their concierge room. I think the only problem I had was with the outlets not working and the condition of the bathroom. However, it was made up very quickly by the housekeeping staff. They are awesome and always willing to help. Thank you for the VIP treatment.
Comment from Hotel Management
Oct 16, 2014 by Patti, Hotel Management
Dear Angel, What a joyful reason to visit San Francisco…a wedding celebration! Thank you for taking the time to post your kind review. We are so delighted your overall stay was enjoyable, especially your interaction with our friendly hosts. As cleanliness is a key priority for us, we are terribly sorry the condition of your guest bathroom did not meet your expectations and happy it was rectified quickly by our housekeeping team. We do hope you choose to stay with us whenever your travels bring you back to San Francisco. Kind regards from the San Francisco Marriott Marquis Team
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Great hotel!

Posted Oct 12, 2014
I thought the staff was friendly and helpful and the beds were ultra comfortable. Great choice!
Comment from Hotel Management
Oct 15, 2014 by Patti, Hotel Management
Thank you for your 5-star review! We are delighted to hear that you enjoyed your interaction with our friendly and helpful hosts and our famous Marriott bedding. Thank you for taking time to share your experience, and we look forward to welcoming you back in the near future. Warm regards from the San Francisco Marriott Marquis Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Rooms, Including Staff Who Care!

Posted Oct 12, 2014
After having lived in SF for years, I always love returning to the city and have found incredible hotels but The Marriott Marquis broke the mold. Not only was the room reasonable priced, it was beautiful, with views of the entire city, and most importantly, the room was impeccably clean the entire stay. This does not even take into account the amenities that are offered to their patrons. In addition, the Staff, overall, were so upbeat and incredibly polite/happy. We even had a Staff memberar, Jennifer, who found out it was our 5 year wedding anniversary and sent a very thoughtful gift to our room on behalf of the hotel. Already having recommended this hotel to several of our friends, we will be loyal patrons of this establishment for years to come.
Comment from Hotel Management
Oct 15, 2014 by Patti, Hotel Management
Thank you for your glowing 5-star review! We are so glad our team made your 5 year wedding anniversary stay a memorable one. Thank you for taking time to share your experience, and we hope to welcome you back soon. Warm regards from the San Francisco Marriott Marquis Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2014
Great hotel. Very comfortable. Executive room is really nice.
Comment from Hotel Management
Oct 15, 2014 by Patti, Hotel Management
Dear Guest, Thank you for your 5-star review! We are delighted you enjoyed our hotel and your guestroom. We look forward to welcoming you back the next time your travels bring you back to San Francisco. Warm regards from the San Francisco Marriott Marquis
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Disappointing at the price

Posted Oct 8, 2014
Pros: The staff and location
Cons: A fridge for personal use with free water and also free internet access
Location: Good location 10 mins from fisherman's wharf by taxi , close to sightseeing buses and good shopping
Whilst I understand that San Francisco is one of the most expensive cities in USA at the rate we paid for a city view I would've expected free water and free wifi in the room . A hotel surely pays a set fee for Internet access whether it is used or not . The staff were all very friendly and efficient and the breakfast was adequate.
Comment from Hotel Management
Oct 10, 2014 by Patti, Hotel Management
Dear mick b, Thank you for selecting us for your recent visit and taking the time to share your experience. We are so glad you enjoyed your interactions with our hosts and our central location for taking in all our amazing city has to offer. We are always looking for ways to not only meet but exceed our guests’ expectations, so your comments and suggestions will certainly be shared with the hotel team. Thank you once again for your valuable feedback and we hope to serve you again whenever your travels bring you back to San Francisco. Kind regards from the San Francisco Marriott Marquis Team