Ratings based on 1,932 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reston, VA

Great hotel in perfect downtown location

Posted Sep 9, 2014
Pros: I loved the location.
Location: Chinatown, union square, easy access to public transportation to embarcadero and fisherman's wharf
Very helpful staff, however, the hotel is huge and has a lot of guests. There was a line to everything, from checking in to dropping off our bags for storage and to get into the elevator. It was a bit impersonal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely location and nice stay

Posted Sep 8, 2014
Cons: The View bar and Valet Parking were both exorbitantly expensive. We paid it because the service was good but it was deffinately overpriced.
The staff were all extremely helpful and kind. Check-in and out were seamless and although the hotel is huge we felt very well looked after. Great location near the Powell BART/MUNI/Street Car sation for public transport. Walking distance to AT&T Park. Target and Starbucks across the street for anything you might have forgotten. Rooms were standard without anything notable pro or con to say. Satisfied with all aspects of our room and stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Sep 5, 2014
Pros: Quite, clean, efficiency services as for checking in/out, providing tourist and transportation guides.
Location: Shopping, restaurants, cable car, etc.
Center of the city. Close to Union Square. Convenient for going to any interesting sites for visitors such as Fisheman's Wharf, China Town, for instance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Cons: I wish Hotels these days would not charge for Wi-Fi it is free in the common areas so why not make it free throughout the entire hotel.
A very nice hotel which is close to a lot of the amenities San Francisco has to offer, perfect location for the BART and downtown shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Super nice hotel with many stores and restaurants

Posted Sep 5, 2014
Nice shops nearby, good restaurants for different tastes, very friendly employees and confortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Beautiful Corner Room with a View

Posted Sep 4, 2014
Pros: The room, the views and the staff.
Cons: The lobby decor.
Location: Great access to Union Square and shopping as well as parking garage at 5th and Mission.
We had requested a corner room on a high floor calling the hotel before we arrived as were looking to repeat the room we had in 2003 which was wonderful. We were told it would be upgrade and we agreed. We arrived and were initialy given a room on the 34th floor which was large but very odd in its layout with smaller windows and a catherdal ceiling, and smelled of mildew--it felt more like a prison tower room even though it was large--the layout felt claustrophobic somehow. We went down to the front desk and explained the room situation, and the assistant manager kindly moved us to another corner room on the 28th floor which was just beautiful, overlooking the Moscone Center and Yerba Buena Gardens. The room was perfect, the hotel room was quiet and the staff very courteous. If you're looking to be near all the shops and Union Square, with easy access to the Powell Street Cable car, this is a very good place to stay. Also, you can park reasonably (as San Francisco rates go) at the huge 5th & Mission parking garage a kitty corner across from the hotel and very easy to get to. The lobby itself isn't a place we would want to spend time in as the decor and layout seemed comforable but it doesn't have any ambience, There's also a bar on the top floor with a specular view of the city.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from San Diego, Ca.

Convenient Hotel in unbeatable location.

Posted Sep 4, 2014
Nice and clean straight forward value. You get in return every penny you pay. Not more, but not less.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice, clean, upscale hotel. Close to everything.

Posted Sep 2, 2014
Pros: Marriott's are my favorite.
Cons: When I checked my credit card this Morning there was a charge from Marriott I did not recognize. I plan to call today to find out what it was for.
Location: Good location in the heart of downtown.
I always enjoy a stay in San Francisco. No different this time.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Super clean hotel!

Posted Sep 2, 2014
Pros: clean rooms, great staff
Location: Shopping, can walk to fishermans warf
Close to everything-Shopping,fishermans warf,great restaurants,beautiful bar on top floor
5 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Super located

Posted Sep 2, 2014
Very friendly staff, very cool bar with a great view over SF, good fitness center