Ratings based on 1,936 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Sep 14, 2014
The staff at this hotel are amazing! Very friendly and always there to help! By far the best hotel I've ever stayed at!
2 out of 5
by A verified traveler from Monterey

Confusing Hotel

Posted Sep 13, 2014
Pros: It was clean, and the staff was great.
Cons: The layout.
Location: We walked to AT&T park to see the Giants play. This was a reason for choosing this hotel. If you like to walk, there are many areas you can visit.
The lobby felt huge and impersonal, much like an old fashion train station with everyone running around. It was very uninviting. There are three different kinds of elevators, low rise, mid rise, and hi rise. If you want to go to the bar/restaurant on top, you have to look around for the correct elevator, and they were hard to find. They are in different places, not together. It's like a maze, or a mystery hunt. I would not stay there again. The staff was very, very, nice, and this is no reflection on them. I'd stay somewhere else with them, anytime.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reston, VA

Great hotel in perfect downtown location

Posted Sep 9, 2014
Pros: I loved the location.
Location: Chinatown, union square, easy access to public transportation to embarcadero and fisherman's wharf
Very helpful staff, however, the hotel is huge and has a lot of guests. There was a line to everything, from checking in to dropping off our bags for storage and to get into the elevator. It was a bit impersonal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clovis CA

Great Hotel near shopping and convention center

Posted Sep 9, 2014
Pros: Clean well designed room, nice view from the room and a really nice view from the top floor lounge. The pool and fitness center were nice.
Cons: Parking is really expensive at $62 a night, I think hotel guests should get a break.
Location: Moscone convention center and lots of shopping.
Clean well appointed room was ready earlier than expected. Staff was very helpful and friendly and check in was quick and easy. Nice indoor pool and fitness center were great hotel amenities. Perfect location was a short walk to Moscone convention center and shopping from high end to budget stores. This is important with parking being what it is in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely location and nice stay

Posted Sep 8, 2014
Cons: The View bar and Valet Parking were both exorbitantly expensive. We paid it because the service was good but it was deffinately overpriced.
The staff were all extremely helpful and kind. Check-in and out were seamless and although the hotel is huge we felt very well looked after. Great location near the Powell BART/MUNI/Street Car sation for public transport. Walking distance to AT&T Park. Target and Starbucks across the street for anything you might have forgotten. Rooms were standard without anything notable pro or con to say. Satisfied with all aspects of our room and stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Sep 5, 2014
Pros: Quite, clean, efficiency services as for checking in/out, providing tourist and transportation guides.
Location: Shopping, restaurants, cable car, etc.
Center of the city. Close to Union Square. Convenient for going to any interesting sites for visitors such as Fisheman's Wharf, China Town, for instance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Cons: I wish Hotels these days would not charge for Wi-Fi it is free in the common areas so why not make it free throughout the entire hotel.
A very nice hotel which is close to a lot of the amenities San Francisco has to offer, perfect location for the BART and downtown shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Super nice hotel with many stores and restaurants

Posted Sep 5, 2014
Nice shops nearby, good restaurants for different tastes, very friendly employees and confortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Beautiful Corner Room with a View

Posted Sep 4, 2014
Pros: The room, the views and the staff.
Cons: The lobby decor.
Location: Great access to Union Square and shopping as well as parking garage at 5th and Mission.
We had requested a corner room on a high floor calling the hotel before we arrived as were looking to repeat the room we had in 2003 which was wonderful. We were told it would be upgrade and we agreed. We arrived and were initialy given a room on the 34th floor which was large but very odd in its layout with smaller windows and a catherdal ceiling, and smelled of mildew--it felt more like a prison tower room even though it was large--the layout felt claustrophobic somehow. We went down to the front desk and explained the room situation, and the assistant manager kindly moved us to another corner room on the 28th floor which was just beautiful, overlooking the Moscone Center and Yerba Buena Gardens. The room was perfect, the hotel room was quiet and the staff very courteous. If you're looking to be near all the shops and Union Square, with easy access to the Powell Street Cable car, this is a very good place to stay. Also, you can park reasonably (as San Francisco rates go) at the huge 5th & Mission parking garage a kitty corner across from the hotel and very easy to get to. The lobby itself isn't a place we would want to spend time in as the decor and layout seemed comforable but it doesn't have any ambience, There's also a bar on the top floor with a specular view of the city.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from San Diego, Ca.

Convenient Hotel in unbeatable location.

Posted Sep 4, 2014
Nice and clean straight forward value. You get in return every penny you pay. Not more, but not less.