Ratings based on 2,473 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Honolulu, HI

Great location and views

Posted Apr 23, 2015
Pros: The view, spacious rooms, cleanliness and pleasant staff
Close to shopping, restaurants and BART. Only problem were the guest that were smoking outside the lobby and just being rude.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis, TN

Very Nice Hotel

Posted Apr 22, 2015
Pros: Very class and clean. All of the staff from the front desk to the bell hop station were outstanding in the customer service.
Cons: Don't let large groups of Prom high school students overrun the lobby.
Location: The location is wonderful. Right off Union Square. Lots of shopping and wonderful restaurants within walking distance,
We were in town for a college visit and stayed based on a recommendation. It was a wonderful hotel and would recommend it and would probably stay here again in the future. The only negative was that the night we were leaving and waiting for the shuttle to the airport there were many high school students checking in and being very loud and rambunctious. It was their Prom. It was very annoying to those guests who were just trying to relax before leaving the city. I am very surprised that the hotel allowed these young people to rent rooms. The lobby bathroom was so overrun with girls trying to fix everything before they took off to the prom venue that I could not even use the bathroom with out waiting a very long time since there are only a few stalls. I had already checked out and gave up my room key so I ended going across the street to use the bathroom in Target. That is the only negative thing. The rest of our 3 day stay was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Very nice hotel. Right in the middle of everything. Staff was extremely friendly and helpful.
3 out of 5
by A verified travelerfrom CA

Nice Hotel downtown

Posted Apr 19, 2015
Great staff. Nice hotel. Downtown shopping right around the corner. Don't know why you would have to pay $14.95 a day for internet. Most hotels it's included in the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nowich Ct

Nice hotel

Posted Apr 14, 2015
Too busy trafic and noisy at lobby. May be it was Friday afternoon?
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel in a great location

Posted Apr 14, 2015
Pros: Great for a family with kids
Cons: Better cleaning of the room and readiness. We requested a crib and it wasn't in the room when we arrived.
Location: There is a great kids park nearby at the Yerba Buena Center that we discovered the last day.
We had a very pleasant experience during the three days that we stayed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cambridge, UK

Great view from the bar at the top

Posted Apr 13, 2015
Pros: The room was quiet and comfortable. The cleaner was really nice, too. The location was great.
Cons: Improvements would include free internet access, space in the fridge for food storage, and a thinner blanket for the bed.
Location: If you're a tourist, this is probably the best location to stay in San Francisco. Near Union Square, the cable cars, trams/buses, etc.
I stayed here for a conference. Very comfortable. A bit more expensive than I really wanted to pay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mesa Arizona

Posted Apr 13, 2015
Very nice hotel and Close to everything! Bed was comfortable and the staff was very helpful. It was great having a Starbucks in the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PR

Nice hotel

Posted Apr 11, 2015
The hotel is near Market st. if you like shopping. Also near to the Powell station, where you can take a ride on the cable cars.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Fine hotel,convenient location

Posted Apr 11, 2015
Nice, clean room, prime location in the center of SF