Ratings based on 315 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Toronto, Canada
Very nice hotel close to the SF airportPosted Jul 28, 2014
Clean, comfortable room, excellent breakfast buffet. Would recommend to anyone who need accommodation close to the airport.
by A verified traveler
Posted Jul 23, 2014
No ventilation in the sleeping area of the room and bathroom. Exposed wires in an outlet in the bathroom
for Everyoneby A verified traveler from Calgary, Alberta
Great Hotel in San MateoPosted Jul 16, 2014
Stayed here for two nights with the family. Lovely large room with a king sized bed in a separate bedroom and a pull out sofa in the living area. The kids enjoyed the outdoor pool and hot tub. Quiet hotel, with comfortable beds. We had to pay for wifi and parking. The breakfast buffet was outstanding - lots of choices and an omelette station.
for Everyoneby A verified traveler from california
Clean and comfortablePosted Jul 15, 2014
Very nice hotel, I was impressed and I have high expectations.
by A verified traveler from North Carolina
Definitely don't judge a book by its cover.Posted Jul 1, 2014
The hotel staff was excellent and exhibited great customer service. The hotel looked great and appeard to be very clean. However, the duvet on the bed was stained and dirty. The stain were large and were definitely x-rated. I called guest services for clean linens, which was provided with apologies. However, you would definitely note expect to find dirty, stained linens on your bed in a hotel of the calibre. I took photos of the stained duvet, if the hotel management is interested in seeing. Based on this experience, I have nothing further to add under the categories below.
for Everyoneby A verified traveler
Posted Jul 1, 2014
Friendly atmosphere. Very comfortable and relaxing.
for Everyoneby A verified traveler from Clovis CA
Posted Jun 30, 2014
perfect location for visiting San Francisco. Would stay there again.
for Everyoneby AT from tokyo, japan
Beautiful hotel near 101 freewayPosted Jun 29, 2014
The hotel is beautiful and the room was nice and clean. Amenities and equipments were all there and efficient. My daughter enjoyed the pool and jacuzzi. My only complaint is that they charge 22 dollars a day for parking. Considering it's not so conveniently placed from public transportation, it seemed odd. But then it may be fair pricing for those who don't need parking.
for Everyoneby A verified traveler from San Mateo
Executive suitePosted Jun 9, 2014
The room wasn't ready at the 3:00. Check In. The manager on duty was very attentive offered drinks and desserts. They also stored a large birthday cake in the restaruant kitchen for us.
for Everyoneby Pete
Some dropped ballsPosted Jun 1, 2014
Had reservation for 4 adults, they'd apparently planned to put us into a room with one king sized bed. They put us into a room with two double beds (or narrow queen-sized beds?) that was set up for 2 occupants. We had to ask for towels and K-cup coffee pods for 4. The usual not-very-disclosed wireless and parking fees were annoying. I wish Expedia would show prices with our selected set of options to simplify total cost comparison. The card reader at the door we chose to park near didn't work. The room's mini-fridge door didn't close, reducing cooling considerably. Otherwise no real problems. Basically, nicely furnished etc. and not visibly aging but attention to details lacking. The front desk Indian accents were rather strong and hard to understand. The hotel location is a bit awkward, one really needs GPS to get to it from the San Francisco direction. We also did not follow GPS heading to SFO for fear of missing a turn and ending up crossing the bridge.