Ratings based on 912 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
87% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis IN

Nice Hotel for the price

Posted May 23, 2015
Pros: The staff was very nice
Cons: nothing at this time
Location: There were restraurants and a mall within an 8 mile radius of the hotel.
The staff was very friendly and welcoming. I found the room to be nice as well, if one isn't caught up with expensive ambience, then this is the place. I normally stay at 4+ star hotels, and this hotel I was very happy with.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to san francisco

Posted May 22, 2015
Pros: This hotel is close to the SFO airport Staff was delightful and eager to help, arranged shuttles, answered questions, very pleasant
Cons: cleanliness and upgrades
Very nice, helpful and friendly staff at the reception. Room looked clean, however, fridge, microwave and coffeemaker were unplugged...why??? Fridge did not work at all. Tub drain did not work, lever had to be held down in order to drain water out of tub. Pillows, though plenty, were overstuffed and lumpy. Hallway was badly lit and dirty. Floors were not vacuumed in 48 hours, same tissue, plastic and dirt when we left as when we arrived. Obviously an older hotel that needs a lot of TLC.
3 out of 5
by A verified travelerfrom California

friendly staff LOUD room

Posted May 22, 2015
Pros: Clean and comfortable
Cons: warn people that there will be noise and give out earplugs. DONT play dumb and act like you don't know there is a problem
Location: not a great location, but i had not issues with feeling unsafe.
I stayed at this hotel and the staff were very helpful, except for the fact that they told me they upgraded me to a king deluxe on the phone and again when I arrived. After telling me this at check in they realized they had given out the room promised to me. The room was dated but very clean and comfortable. The issue came when a loud horn honking sound began happening repeatedly in the night. At first I thought it was a car alarm, but it wasn't because it continued at regular intervals all night and was still happening when I went to breakfast. Front desk played deaf and claimed they couldn't hear it. REally? because i heard it all night. I stood there and pointed it out when it started and the desk clerk said "oh, yes, now I can hear it". No discount was offered. I won't go there again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom florence, alabama

Very convenient for SFO airport

Posted May 19, 2015
Pros: Very reasonable price and comfortable. Very nice to have shuttle.
Cons: Needs paint and carpeting
Location: Good location for airport at a reasonable price
Very comfortable bed. Room very clean. Hotel badly needs new carpet and paint. Hotel shuttle to and from airport very useful. Staff very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Eagle Point, OR

Very nice hotel.

Posted May 19, 2015
Cons: The magnetic strips on the key cards need to be updated.
We loved this hotel! The room was clean and comfortable with nice amenities. The breakfast was very good with more choices than the typical continental breakfast. It is close to the airport and a couple of miles from the Millbrae BART station which fit our needs perfectly. We highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Korea

조금 문제가 있으나, 조용한 곳에 위치하고 있어 하루 머물기에는 적당함

Posted May 12, 2015
Pros: 조용한 곳에 있고 무료 아침식사가 아주 좋았음
Cons: 호텔셔틀버스 운행횟수 및 셔틀안내 개선 필요
Location: 근처에 조그만 슈퍼가 있고 공원과 인접하고 있어 하루 쉬기에는 좋음
공항에서 가깝고 아침식사가 가격대비 상당히 만족스럽네요. 호텔직원 또한 상냥했으며 단지 호텔셔틀버스가 다른 호텔에 비해 운행횟수가 조금 적고 셔틀버스도 옆에 있는 호텔셔틀을 같이 이용하는 것이라서 인원에 제한이 조금 있네요. 이것 빼고는 상당히 만족스러운 호텔입니다.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Nice, clean hotel for a very reasonable price.

Posted May 8, 2015
I had no problems, the room was clean, you could tell it was an older place that needed some upgrades, like the AC unit. But everything else was fine, the room, linens, towels all clean; I was pleasantly surprised to see small refrigerator and microwave in room. Very nice breakfast buffet. Free shuttle service, that was a bonus. I'd definitely stay again!
1 out of 5
by A verified travelerfrom Paradise, Ca

Horrible and painful stay

Posted May 7, 2015
Pros: Nice breakfast set up and comfortable bed.
Cons: Should have rooms available for disabled people closer to the parking and other parts of the hotel.
Location: Didn't do anything as was in so much pain and didn't want to go down and up, to extend more pain.
Informed in advance that I am disabled, they gave me the farthest room with no way to get better access. Placed us in middle room on the top floor. Evealtor was smelly and slow. I ended up with so much pain from hauling my personal stuff up and down. The clerk would not change the room despite my handicap.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Fl

San Mateo SFO hotel

Posted May 6, 2015
Pros: It was very clean . It was also nice to be given a coupon to use at the restaurant next door.
Cons: Change the layout of the room. It is uncomfortable to watch t.v. sitting up.
Lobby desk employee at check in was very polite and went the extra mile for us, even arranging a shuttle earlier than their regular schedule.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

This was a great hotel and met all of our needs.

Posted May 4, 2015
Location: We were in the city to visit our son and his family, so he planned things for us to do.
The room was spacious and quiet. We only ate breakfast there once, but it was good with a variety of foods to choose from. I highly recommend this hotel.