Ratings based on 2,401 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Personal Event
by Helene

Great hotel!

Posted May 15, 2014 on Hotels.com
I came to SF for two nights to visit my son. The hotel was close to shops and restaurants. I stayed in one of the petit rooms. It was very nice, the walls were very thin. I could hear the conversations in the next room. Next time I will get a standard room. The mattress was great!!
Comment from Hotel Management
Jul 26, 2014 by JKnudsen, Hotel Management
We hope you had a fantastic visit with your son. We sincerely apologize for any inconveniences noise from other guests caused you. We can’t wait to see you again when you next visit San Francisco and your son.
4 out of 5
Recommended
for Everyone
by BYKfrom Turkey

Nice hotel close to Union Sq & public transport

Posted May 15, 2014
Pros: Location, price and the utilities in the room were simply great. Jasper's at the lobby was a good bonus.
Cons: Everything looks a bit old. May be that's on purpose for fashion but not really my taste.
Location: Almost central, very good location. Close to Union Square and Westfield Shopping Mall on Market St. A bit sketchy neighborhood after dark.
The hotel is an old-looking (apparently on purpose though) but well-maintained building close to the Union Square and Market St. which are great places for shopping and sight seeing. It is also close to public transport (bus, muni, BART) options that makes traveling around the city a breeze if you don't intend to walk all the way to the Golden Gate Bridge. The location comes with a minor cost though: you don't want to be on the wrong side of the hotel after a certain hour. Stick to O'Farrell and you should be safe. The bar which is directly connected to the lobby (Jasper's) is VERY nice. Once you're in it is a bit noisy but the food and drinks were great. I missed the free morning coffee in the mornings since I can't drink coffee without eating anything but luckily there's a Starbucks just 2 blocks away so a quick breakfast was not an issue either. The room I stayed in had a very nice view on 16th floor without much street noise (if any). Shiny on the mornings, dark enough to fall asleep easily at night. The amenities are quite good. I never used the TV or the minibar though. There is an awesome power socket/system on the desk inside the room that has 2 USB ports -one for a phone one for a tablet-, and multiple normal jacks. Not sure if it had universal plugs or not but it was impressive. The internet was free, very fast and reliable too.
Comment from Hotel Management
Nov 22, 2014 by JKnudsen, Hotel Management
Thank you for the great review! We’re thrilled that you loved your stay with us and our many amenities. We will pass your praise of Jasper’s along to their great team; we know it will make their day! We’re also happy that you felt the room was comfy and offered you a sound nights rest. We’ll take your lobby suggestions into careful consideration. We hope to see you again when you next visit our amazing city.
4 out of 5
Recommended
for Couples
by Juliofrom Florianópolis

Ótima localização

Posted May 15, 2014 on Hotels.com
Hotel bom, barato e bem localizado.
Comment from Hotel Management
Jul 26, 2014 by JKnudsen, Hotel Management
Julio, Thank you for taking the time to tell us about your great stay at our hotel. We’re happy that our location and value met your expectations. We hope to see you again when you next visit San Francisco.
4 out of 5
Recommended
for Everyone
by markfrom alabama

Clean, convenient,affordable

Posted May 14, 2014
We had 5 college students who had never been to San Francisco ; their interests were mainly having a clean convenient affordable place to retire for the night after a day of touring around the city. The hotel was a good choice.
Comment from Hotel Management
Nov 22, 2014 by JKnudsen, Hotel Management
Mark, Wow, you are brave to travel with 5 college kids! It sounds like everyone had a great San Francisco trip, thank you for allowing us to be a part of it. We hope to see you again when you next visit San Francisco.
4 out of 5
Recommended
for Couples
by Amyfrom Canada

Cute hotel, careful in this neighbourhood

Posted May 14, 2014 on Hotels.com
The hotel was fabulous, very cute, nice and clean. The tenderloin district where the hotel borders is not a great neighbourhood. You have to be careful which direction you choose to walk in. Other than great hotel, great stay.
Comment from Hotel Management
Jul 26, 2014 by JKnudsen, Hotel Management
Amy, It’s always fantastic to hear when guests love our décor and cleanliness. Thank you for your location tips; we know future guests will be thankful. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by Judefrom Red Deer, AB

Good Hotel, Great Location

Posted May 14, 2014
Pros: Great location. Rooms are bright and airy if a little on the small side.
Cons: Rooms are starting to show some wear and tear.
Location: Hotel is a couple of blocks from Union Square, trolley car, shopping. Lots of restaurants and bars around the hotel.
Very helpful staff. Rooms were quiet (when the windows were closed) and clean.
Comment from Hotel Management
Nov 22, 2014 by JKnudsen, Hotel Management
Jude, We’re happy that our cleanliness, location and helpful hotel team all met your expectations. We will take your comments regarding our rooms into careful consideration as we strive to always improve, thank you. We hope to see you again when you next want to see our spectacular city.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria BC

Nice and centric hotel

Posted May 11, 2014
Everything was in order, clean and right in the middle of downtown
Comment from Hotel Management
Nov 15, 2014 by JKnudsen, Hotel Management
Thank you for taking the time to tell us about your great stay with us. We hope to see you again when you next visit San Francisco.
4 out of 5
Recommended
for Business Travelers
by Pareshfrom Mumbai

had a great time coz of its location

Posted May 10, 2014 on Hotels.com
Very Decent hotel Co operative staff very convenient location right in the city centre
Comment from Hotel Management
Jul 19, 2014 by JKnudsen, Hotel Management
We LOVE our location; we’re always very happy when our guests love it too! We hope to see you again in the future.
3 out of 5
Recommended
by A verified traveler

Posted May 9, 2014 on Hotels.com
Wiredでもインターネットがたびたびつながりにくくなり、Wifiは機能しなかった
Comment from Hotel Management
Jul 19, 2014 by JKnudsen, Hotel Management
We’re very sorry for any inconveniences you encountered due to the Wi-Fi issues you experienced. You’ll be happy to know that the Wi-Fi is working at a high speed again. We hope to see you when you next visit San Francisco.
5 out of 5
Recommended
for Couples
by Byron

Posted May 8, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by JKnudsen, Hotel Management
Thank you for taking the time to tell us about your great stay at our hotel. We hope to see you again when you next visit San Francisco.