Ratings based on 1,865 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
the location is amazing, staff are courteous, room is smaller than expected, did not receive my expedia elite upgrade but the staff were accomodating and gave me a late checkout.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Good location. Quiet and good sized room,

Posted Aug 18, 2014
Pros: Location, good breakfast in restaurant.
Cons: Pull out bed in couch was terrible, need more hooks or towel racks for wet towels, and found dust in the corners.
Location: Near financial district, union square, china town.
Great location and overall nice hotel. Parking is unclear and couldn't find any valet when we arrived. We parked in a spot next door and it worked out fine. Hotel is quiet and we had a good size room. The pull out bed for my daughter was terrible. It had giant, uncomfortable springs in it and we had to call for pillows and blankets.
2 out of 5
by A verified traveler from na

Ok

Posted Aug 17, 2014
Very over priced for what your getting very old hotel rooms are small things are out dated not kept up
3 out of 5
Recommended
for Everyone
by A verified traveler from Chapel Hill, NC

Posted Aug 15, 2014
Cons: In addition to the actual hotel rate, quoted on Expedia, the hotel charges a $20 per night facilities fee (urban fee), allegedly for the use of the
In addition to the actual hotel rate, quoted on Expedia, the hotel charges a $20 per night facilities fee (urban fee), allegedly for the use of the gym, business office, etc. I did not notice this fee until after I had booked the room, and I am not sure if the charge was listed before I booked. This fee should be included in the rate listed by expedia, as it must be paid whether the extra facilities are used or not (not in our case). Apart from this the hotel was fine, only complaint is that the elevators were slow, and not able to serve the traffic in the mornings.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel-good location

Posted Aug 15, 2014
Pros: reasonable cost, clean and the hotel has a lot of character, not like the big chains.
Cons: The safe didn't work but that is about it.
Location: good location for getting around union square, but a bit far for walking to Fisherman's ward.
Very clean and the staff was very helpful. Walking distance to a lot, but a little far from Fisherman's ward area, but there is plenty of transportation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Aug 11, 2014
The hotel was great but the restaurant at the hotel was the worst it took over one hour to get breakfast and I only had one egg and oatmeal the service is very bad I would not eat there again.
Comment from Hotel Management
Aug 19, 2014 by JKnudsen, Hotel Management
Hello, Thank you for taking the time to leave a few kind words about our beautiful hotel. We are very sorry you didn’t enjoy your dining experience at Jasper’s. We appreciate your feedback and will pass it on to their team. Here at Serrano, we would love to see you again. We promise to make your next stay even better!
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Good location

Posted Aug 11, 2014
Convenient, accessible, plenty of shops, easy transport, walking distance to BART station Powell. Numbers of Asian Restaurants at hotel vicinity. I walk to China Town took 20mins
Comment from Hotel Management
Aug 19, 2014 by JKnudsen, Hotel Management
Hello James, We love our fantastic, convenient location and are thrilled you do too! Thank you for the great review. The next time you’re heading to town, please think of Serrano. We’d love another opportunity to ensure your comfort, amidst so many of San Francisco’s best attractions!
3 out of 5
Recommended
for Families
by A verified traveler from florida

san Francisco vacation

Posted Aug 10, 2014
Pros: just the beds
Cons: a good continental breakfast with no extra charge
Location: n/c
nice, but it could be better if the room has better accommodations like a closet or place to hang your clothes, also a coffee pot be nice, small refrigerator also
Comment from Hotel Management
Aug 19, 2014 by JKnudsen, Hotel Management
Hello Vick, Your feedback is invaluable, as it helps us identify areas we can improve. We strive to offer every guest a truly wonderful experience. We hope you enjoyed our lobby’s fresh, organic coffee and Jasper’s delicious breakfast selections, but we’ll happily take your suggestions about providing additional storage, refrigerators, coffee makers, and continental breakfasts into careful consideration. Thank you! We hope you enjoyed your overall stay at Serrano. We hope you visit us again soon; we would love another chance to impress you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
Cons: Coffee makers in the Suites. Breakfast at Jasper's.
Friendly and helpful staff. Nice size suite. Breakfast service at Jasper's was slow and the food was below average.
Comment from Hotel Management
Aug 17, 2014 by JKnudsen, Hotel Management
Thank you for the review! We’re thrilled our great team helped make your stay wonderful! We’re glad you enjoyed our beautiful, spacious suite, and we appreciate your suggestion about providing coffee makers. We’ll take it under careful consideration. We hope you enjoyed some of our lobby’s delicious organic coffee in the meantime. We are sorry to hear you were displeased with your breakfast experience at Jasper’s. We’ll pass your feedback on to their team. The next time you’re in our beautiful city, we hope you choose Serrano. We would love to provide another memorable experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Had a wonderful experience, staff was great, friendly and place was cozy and had lots of character.
Comment from Hotel Management
Aug 16, 2014 by JKnudsen, Hotel Management
We love knowing our dedicated team and charming hotel helped make your San Francisco experience wonderful! Thank you for the review. Please come visit us again soon!