Ratings based on 2,406 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Connecticut

Great location to Union Square

Posted Jan 30, 2015
Serrano Hotel was a great location for downtown San Francisco. The lobby is cool, front desk helpful, and rooms small but nicely appointed. Great value for the location!
2 out of 5
by A verified travelerfrom Ca

Posted Jan 29, 2015
Our room was remodeled, but not finished, prior to our arrival. No clothes rod in closet, tv did not work, drain in bathroom sink didn't work. I was in town for convention and everything sold out so I was stuck... And they knew it. They did give us a late check out on last day which was nice.
3 out of 5
by A verified traveler

Posted Jan 27, 2015
Very average facility. Check in and check out was quick. I think the extra facilities fee wasn't necessary - as it's not common at other hotels of the same price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Carolina

Great location.

Posted Jan 25, 2015
Great location. Nice hotel...but really...$6.95 for 10 minutes of internet and $.65 a page to print? Waited till I got to airport to print boarding passes. Nice wine tasting at 6pm and coffee at 5am. $50 to park. City life! Nice hotel staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Cook find

Posted Jan 23, 2015
More than I expected and a great value for the price
Comment from Hotel Management
Jan 27, 2015 by JKnudsen, Hotel Management
Hello, Thank you for choosing Serrano Hotel for your stay in the city. We love to be worth every cent, and know great guests like you are invaluable. We’re glad to hear our price point was a good fit for you. The next time you’re in San Francisco, and looking for a room that’s even better than you expected, look no further than Serrano!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Superb location, great hotel.

Posted Jan 19, 2015
Pros: Location, style, character, cleanliness, staff,
Location: Walks, trams, shopping, history, food, bars, nightlife.
From entering in the front door, to the stunning lobby, and the quality and look of the rooms, it was a great experience from start to finish.
Comment from Hotel Management
Jan 23, 2015 by JKnudsen, Hotel Management
RD, Thank you for being a guest of Serrano Hotel. We appreciate your kind words about our “stunning lobby” and location. Some of the best shopping and eateries are just steps out our door and we hope you were able to enjoy San Francisco’s offerings during your time with us. We love hearing back from our guests as we strive to make each stay exceptional – and we’re happy to hear we did just that for you! Thank you for being our guest, we look forward to seeing you again!
3 out of 5
by A verified traveler

Posted Jan 19, 2015
Dec 2014. group of friends. small room. weird neighborhood. near rental car center. near union square.
Comment from Hotel Management
Jan 23, 2015 by JKnudsen, Hotel Management
Hello, Thank you for your stay at Serrano Hotel! It was a pleasure to have you (and your friends) as our guests. We appreciate you choosing Serrano hotel to be a part of your getaway and hope your time in the city was enjoyable. Thank you for your feedback about our room sizes and neighborhood. We are taking both into careful consideration as Serrano strives to make each stay exceptional for our guests. If San Francisco is in your travel plans again, we’d love to have you back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted Jan 16, 2015
Didn't spend much time at hotel but it was in a good location near union sq.we wish they told us 2 blocks away was very different with homeless people walking up to you looking for money.other than that it was good just go left out the door not right lol
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
traveler, It doesn’t get much better than San Francisco’s Union Square and we’re proud to offer a front row seat to its great shopping and entertainment. Year round, the square is one of San Francisco’s highlights. We are taking your concern about our location seriously as guest safety is a priority of Serrano Hotel. We strive to offer luxury and location and the next time you are looking for a room that has both, we’d love to have you back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 佐賀県 日本

高級感のあるホテル

Posted Jan 16, 2015
Pros: スタッフの対応。
Cons: とくにありません
Location: ウェルマートがすぐ近くにあって便利でした。
初めてのサンフランシスコでした。そんなに広くない街なので、正直、どのホテルも便利ではないでしょうか。すごく坂の上以外は! スタッフは、フレンドリー。部屋は、清潔でしたが、少し狭かったです。 窓からのロケーションは、素敵でした。難を言えば、ランドリーがないこと。くらいです。 料金は、どこもあまり変わりなく比較的高いですが、素敵な街でした。大好きになりました。仕事で、プリントアウトが必要でしたが、サービスでしていただきました。朝食は、バイキングでは、ありません。
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
かっちゃん, Thank you for being a guest at Serrano Hotel! It was our pleasure to have you stay and we’d love to see you back again! There is so much of San Francisco to explore and we hope you enjoyed your time in the city, (despite its big hills.) With great eateries all over town, including Jasper’s right next door, we hope you found plenty of reasons to come back—but mostly, we just want to see you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ventura, ca

Good hotel near everything

Posted Jan 15, 2015
My experience at the Serrano Hotel in San Francisco was great; however, because of its location it had a few flaws. The parking garage next door was very convenient but being so close to a bad area made me a little skeptical and uncomfortable at times. Overall the staff was very nice and the hotel service was great. Even after my stay I had a few problems transactions but accounting at Serrano was very helpful. I would definitely visit a Serrano hotel again.
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
Pauleen, Thank you for your kind words about Serrano Hotel. Your thanks have been passed on to our team, and we too would like to say thanks for being our guest! We love to see our guests leave as friends that we can look forward to seeing again! San Francisco has so much to offer, and we’re pleased that convenient parking service, our accounting department and hotel team were some of the highlights of your stay. We are taking your concerns about our location seriously as guest safety is a priority of Serrano. The welcome mat is always out; we’d love to have you back!