Ratings based on 2,697 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom lasvegas

The hotel photo is not right...

Posted May 20, 2015
Pros: bar downstairs
Location: san Francisco
We stay Serrano hotel because the hotel photo is really gorgeous! but when we arrived the hotel is not looks like it.. room is too small and bathroom is so tiny..this hotel is not $400 per night hotel.. 17F's wall has red dirty paint or some kind spot.. looks like blood. Im too scary to look the wall.. im not comfortable stay the hotel..
4 out of 5
for Everyone
by A verified traveler

Posted May 19, 2015
This was a great value and centrally located in San Fran.
4 out of 5
for Everyone
by A verified traveler


Posted May 16, 2015
Pros: 浴室はジャグジー付で疲れが取れました
Cons: リゾート料金、1泊22ドルですが、朝のコーヒー、新聞、フィットネス、 火曜、木曜のワインサービスと13泊分の286ドルは高すぎる。
Location: ユニオンスクエア、グレース大聖堂、チャイナタウン
ヨーロッパ調の内装などが好みの方にはお勧めです。 ホテルは古いですが、巨大ホテルより宿泊客が少なく、 ゆったりすごすことが出来ます。 スイートの部屋を探していたのですが、割引率が高く かなり安く宿泊できました。 ケーブルカーの発着所、ユニオンスクエアーに近く また、macy’sやnordstrom、bloominngにも 近く、その中にフードコートがあり、ショッピングも楽しめます。
Comment from Hotel Management
May 20, 2015 by JKnudsen, Hotel Management
Yoshi, We love hearing your recommendation, thank you! It sounds like you found some of our favorites—Union Square, cable car rides and shopping. One of the best parts of San Francisco is that there is always so much to see and do, and we hope it means you’ll be coming back for more. Serrano can be your place to call home when you visit again!
4 out of 5
for Everyone
by A verified travelerfrom 東京


Posted May 15, 2015
Pros: スタッフの対応がいい。
Cons: 室内電話がうまく機能しないことがあった。
Location: ユニオンスクエア、チャイナタウンは徒歩圏。ケーブルカーの乗り場も近く便利。
Comment from Hotel Management
May 19, 2015 by JKnudsen, Hotel Management
fukuchan, If you’re looking for Serrano, just follow the sound of the trolley bell, and you’ll end up practically at our doorstep. We’re happy our location made your time in San Francisco even better. If you’re looking for a hotel that’s within walking distance to Chinatown, Union Square and more, look no further than Serrano. We’ll be keeping an eye out for you too!
5 out of 5
for Everyone
by A verified travelerfrom San Jose, CA

Overnight at the Serrano

Posted May 11, 2015
Pros: Location, amenities
Cons: Probably needs some updating pretty soon
Location: Union square, lots of food choices
It was a quick stay, but everything went well, which was important because we were on a bit of a schedule. This was the first hotel (of about 10-12) that acknowledged the Expedia Elite program. We were upgraded to a nice, spacious suite, and our "resort fee" was waived. The staff was very accommodating and friendly. The rooms and hotel were nice, maybe slightly dated. Everything was clean and well kept. Overall a good stay
Comment from Hotel Management
May 15, 2015 by JKnudsen, Hotel Management
Brian, Serrano understands that when guests travel frequently, little extras can help make the time on the road better! We’re happy to hear our spacious suite was a highlight of your stay. Your five-star review couldn’t have said it better! “Accommodating and friendly” are great ways to describe our hotel team, and another one is, “happy.” We were happy to have you stay with us, and we’ll be even happier to have you stay again!
2 out of 5
by A verified travelerfrom seattle, wa

Not exactly what it appears to be online....

Posted May 4, 2015
- small rooms - really terrible bathrooms +shower clogged repair man tried fixing it with a plunger +toilet clogged right after repair man fixed the shower- no explanation as to why the toilet overflowed and was clogged +turn down service doesn't knock to check if anyone is in the room, they just bardge in without warning and, the first day there it happened to be as I was walking out the shower. + why do they charge a $22 per day resort fee?! What resort?! I didn't even get a newspaper in the morning!?!
Comment from Hotel Management
May 7, 2015 by JKnudsen, Hotel Management
Sam K., Knowing how our guests feel about their stay is an important way for Serrano to make things better in the future! We value your feedback and use it carefully to make Serrano even better. We apologize the bathrooms weren’t in working order during your stay and are glad to hear our repairman worked quickly to take care of it. We’re also very sorry to hear the knock for our turn down service wasn’t heard and apologize for how uncomfortable that must have been. For your future reference, our resort fee includes many helpful services, like our morning coffee and tea, all day flavored water in reception, morning newspaper, town car service to the financial district, unlimited local calls and faxes, boarding pass printing, use of our bicycles, and free Wi-Fi. We apologize if you were not made aware of the charges before your stay. It sounds like we got off on the wrong foot and we’d love to get it right the next time you’re here! Serrano would welcome the chance to have you stay again!
5 out of 5
for Everyone
by A verified travelerfrom tampa, florida

Nice, clean hotel.

Posted May 1, 2015
Pros: Location, good size for a hotel in SF, clean and comfy.
Cons: Nothing, coffee in the am was good too.
Location: Shopping, accessible to almost anything.
We stayed for 2 nights just to go around places we have not since since we have visited SF before. Very close to Union Square, walkable distance to Fisherman's Wharf. I will pick this hotel without hesitation!
Comment from Hotel Management
May 6, 2015 by JKnudsen, Hotel Management
Rosie, It would be hard to pick a favorite between Union Square and Fisherman’s Wharf, so we’ll just call it a tie! We’re always happy to hear when our location makes a guests’ day out in San Francisco better. If San Francisco’s sights brought you back once, we hope they’ll bring you again because Serrano’s favorite sight is when our guests come back as friends!
4 out of 5
for Everyone
by A verified travelerfrom orange county, ca

Nice hotel in the middle of union square.

Posted Apr 29, 2015
Pros: Clean, comfy beds
Location: Not a lot of dining nearby. But parking was literally next door for a good rate.
Nice cozy room with comfortable beds. Was there for a quick one night stay. Walking distance to union square.
Comment from Hotel Management
May 6, 2015 by JKunudsen, Hotel Management
Nicki, Union Square, known as, ”San Francisco's crown jewel of shopping,” is one of our favorite places too! It’s one of the reasons we love our location and hope you did as well. When the day is done, it’s always nice to have a home away from home to come to, and we’re thrilled you felt cozy and comfortable during your stay with us. We hope the next time you’re here, it won’t just be for a “quick one night stay!”
3 out of 5
by A verified traveler

Posted Apr 25, 2015
Rooms very dated! Our air conditioning did not work well at all!! Mold on the sheetrock in our room. Very tiny bathroom. All that said....the staff was very polite and courteous!
Comment from Hotel Management
Apr 29, 2015 by JKnudsen, Hotel Management
Hello, San Francisco has officially made the transition from winter to spring, and the weather is confirming it. We’re sorry to hear our air-conditioning wasn’t working properly in your room, offering you a cool retreat from the warming weather. We apologize your room fell short of our detailed housekeeping as we want nothing more than to make our guests comfortable during their time with us. Serrano takes feedback very seriously and we’re looking into the matter carefully. We love knowing our friendly hotel team helped make your stay great. Our team loves to welcome guests back as friends, and we hope you’ll soon be one of them!
5 out of 5
for Everyone
by A verified travelerfrom San Francisco

Nice Hotel

Posted Apr 20, 2015
Pros: When you walk in the interior is beautiful. The rooms are cute little homey place to stay.
Location: So close to Downtown and places to eat.
Great place to stay! Staff was nice and helpful. Walking distance to many places - great places to eat and shop.
Comment from Hotel Management
Apr 24, 2015 by JKnudsen, Hotel Management
Erica, It’s hard to beat a 5-star review! We’ve found the only way is by having a 5-star guest like you! Serrano believes a great stay and a dedicated hotel team make a perfect pair. We’re glad to hear our location was another highlight of your stay and hope it means you’ll know right where to find us again!