Ratings based on 1,688 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable lodging in a great location

Posted Apr 17, 2014
Pros: Very hgelpful staff, great location, comfortablwe rooms
Cons: The added lodging fee seems like something of a rip off. Why not just raise the price to include it?
A very comfortable place. Quiet comfortable rooms in spite of location on a busy street. The lobby has a well preserved early 20th Century decor.
4 out of 5
by Mike from Reno, NV

Two nights in SF

Posted Apr 17, 2014
Cons: Jasper restaurant, attached to the hotel, had very slow service and less than ordinary food.
Nice, clean, homey, warm atmosphere. Fairly close to Union Square and the Theater District.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice classic motel

Posted Apr 17, 2014
parking in the area is very expensive. Staff very helpful. No free breakfast, only coffee. Very easy access to trolley and union square.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Apr 17, 2014
The building itself seems old but renovated rooms are comfortable. Friendly and helpful staff. Great location. walking distance to the bart stations and union square. china town is not far away. plenty of places to eat and drink. Would stay here again. oh and jaspers downstairs has great food and drinks
3 out of 5
Recommended
for Everyone
by Tanya from From San Diego

Resort Charge

Posted Apr 16, 2014
Pros: The valet packing is excellent, very fast. I like the fruit flavored water.
Cons: Resort charge is what I don't like. There is no space for parking in front that makes difficult to stop in front of the hotel.
Location: Shopping. Dinning. Sight seeing.
Overall I like it and would stay here again. I stay only one day so not much to talk. Didn't have a chance to eat at this hotel, so I can't rate
Comment from
Jan 17, 2014
Tanya, We are happy to hear that our valet parking was fast and convenient, and that you enjoyed the flavored water in reception. We will take your comments regarding our Urban Free and available parking in front of the hotel into careful consideration. We hope to see you again when you next visit San Francisco.
2 out of 5
by A verified traveler

Read the fine prints, extra charges - resort fees?

Posted Apr 16, 2014
Suddenly charged $20/day for resort fees, not sure what these fees are for. The services were pretty standard - other hotels don't nickel and dime like this. Read fine prints before reservation
Comment from
Jan 17, 2014
We are very sorry that our Urban Fee took you by surprise. For future reference, the fee is displayed directly under the nightly rate on all online booking agents and includes; morning coffee & tea, flavored water available add day in reception, morning newspaper, town car service to the Financial District Mon thru Fri morning, unlimited local calls and faxes, boarding pass printing, use of our bicycles and high speed Wi-Fi. We hope that you enjoyed the rest of your stay with us, and your visit to San Francisco.
4 out of 5
Recommended
for Everyone
by Jon

European hotel. Nice amenities.

Posted Apr 14, 2014
Pros: Rooms were air conditioned. Well kept. Bathrooms rather small, good pillows. location was just next to Hilton Hotel. Walking distance from moscone.
Cons: The front desk often appeared frazzled. The $20 "urban fee" is a joke they should eliminate.
Location: Near the Hilton Hotel. Walking distance from Moscone. Westfield Mall is just a few blocks.
Sitting on the edge of the Tenderloin District, across from two "hostels" the neighborhood was a bit dicey, but the hotel is surprisingly high quality. From the ornate lobby to the very nicely sized rooms, this is a gem of a hotel. The restaurant, Jaspers, has limited menu but good food and good selection of craft beers. One thing, I believe they charge you a $20 "urban fee" for the free coffee and newspapers and wine. Even though you don't use them. Health club was well appointed.
Comment from
Jan 17, 2014
Jon, We are thrilled that you enjoyed your room and the convenience of our location. We will take all your comments and suggestions into careful consideration. For future reference, our Urban Fee includes; morning coffee & tea, flavored water available add day in reception, morning newspaper, town car service to the Financial District Mon thru Fri morning, unlimited local calls and faxes, boarding pass printing, use of our bicycles and high speed Wi-Fi. We hope to see you again when you next visit our amazing city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very close to union square

Posted Apr 10, 2014
Very quiet room and comfortable bed. I enjoyd my stay in it
Comment from
Jan 15, 2014
We are very happy that you loved your stay with us. We hope to see you again when you next visit our amazing San Francisco.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel with good location

Posted Apr 8, 2014
The location of the hotel is very convenient. However, the hotel seems to be old and worn. It was clean and the staff was friendly. Another minus is the fact that they charge for parking (much more than the other garages near by). So keep that in mind when you are needing to park overnight (cheapest rate I found was $45 down the street).
Comment from
Jan 13, 2014
It is great to hear that our team was friendly and that our hotel cleanliness lived up to your expectations. We will take your comments about our interior and cost of parking into careful consideration. We are always striving to improve, and your comments help us know what we need to focus on. Your parking tip is fantastic; we are sure future guests will be grateful. We hope to see you again in the future; we are confident we can win you over.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very close to Union Square

Posted Apr 2, 2014
Very nice hotel close to Union Square, shopping, restaurants, cable cars. Staff was pleasant and helpful. Room was very clean. Although, next visit I will request a room with a lounge chair. I would not hesitate to return to the Serrano Hotel.
Comment from
Jan 7, 2014
Thank you for taking the time to tell us about your recent stay. It is great to hear that you thoroughly enjoyed your visit. We hope to see again you when you next visit San Francisco.