Ratings based on 2,798 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
No breakfast provided! Really disgusting neighborhood
4 out of 5
Recommended
for Everyone
by A verified traveler from 横浜

地の利はベスト

Posted Jul 26, 2015
Pros: 値段と格調
Cons: バスルームをもう少し近代的に!
古いホテルですが、場所は最高でヒルトンの向かいです。値段はヒルトンの3割引くらいです、部屋も快適です。
4 out of 5
Recommended
for Everyone
by A verified traveler from socal

Excellent location

Posted Jul 22, 2015
Great location close to many restaurants, pubs, bars, china town and shopping. Beautiful lobby and great pub attached.
Comment from Hotel Management
Jul 29, 2015 by J Knudsen, Hotel Management
cali native, You sound like the kind of person who knows a good thing when you see it, and we’re thrilled we were that “good thing.” You’re right; you could get lost in all the great things to do around Serrano—from shopping and Chinatown to our very own Jasper’s Corner Tap & Kitchen. We hope Serrano will catch your eye again the next time you’re back in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Good and friendly staff. Clean room. Recommend the hotel.
Comment from Hotel Management
Jul 18, 2015 by JKnudsen, Hotel Management
Hello, It seems like good things come in pairs: dedicated service and a beautiful room. We’re always glad to hear when we’ve made our guest happy and would love to have you back again the next time you’re in the city. We already have a room with your name on it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Union Square.

Posted Jul 10, 2015
Pros: Location and historical décor.
Cons: The restaurant next to the lobby was depressing. Walked in and the staff reacted like they never had a customer. Also did not look well kept.
Location: Great location can do anything you want to do from this location.
Enjoyed my time at this hotel as it was in a great location, clean and had some charm. Also very reasonable for this part of the City. Will come back.
Comment from Hotel Management
Jul 15, 2015 by JKnudsen, Hotel Management
Hello, We think our charm is part of what sets us out from the crowd, and we love that you thought so too! It sounds like our location made it easy for you to get around San Francisco, and we hope it means you made the most of every minute in the city. We loved every minute you were here—and are already looking forward to having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Easy check in and great service. This is my sencond time staying here and its perfect! Great location. Awesome staff.
Comment from Hotel Management
Jul 11, 2015 by JKnudsen, Hotel Management
Hello, If we could hand out 5-stars to our guests, we would! Thank you for the very kind words; you’ve made us all blush a little. We hope it means that we’ll get to have you back for a third stay—and many more after that! We’re already making up your room!
3 out of 5
by A verified traveler

Sentralt, men ikke det beste strøket.

Posted Jul 5, 2015
Sentral og i gangavstand til det meste. Samtidig er dette hotellet helt i grensen av Tenderloin og på kveldstid føles det ikke alltid greit å gå til hotellet. Lobbyen er fin. Rommene slitt og små. Gratis vinsmaking tirsdag og torsdag, som er en koselig anledning til å møte andre reisende.
Comment from Hotel Management
Jul 8, 2015 by JKnudsen, Hotel Management
Hello, Being at the heart of San Francisco, Serrano offers a location with access to the city’s most captivating people and destinations, but we apologize if anyone surrounding our hotel made you feel uncomfortable. Guest safety is very important at Serrano, and we are always on hand to direct you to the best areas of town to visit. We’re glad our lobby caught your eye, but sorry to hear the room wasn’t what you were looking for. For your future reference, Serrano offers a variety of rooms and suites, and we’d be happy to help you find a room that would better suit your needs the next time you visit. We’d love to have you back so we can say hello at our next wine tasting event.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Love staying at this hotel.

Posted Jul 2, 2015
Close to a lot of things! Great customer service! Love this little hotel!
Comment from Hotel Management
Jul 8, 2015 by JKnudsen, Hotel Management
Dianne, The feeling is mutual—we loved having you stay as much as you loved being here! The only problem now is waiting to have you back again. We hope it won’t be long!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Texas

Efficient and welcoming staff.

Posted Jul 1, 2015
The two concierge, Trey and Stephan were superb. Wife suffered ankle injury while walking, provided wheel chair and major help car to airport. Bathroom was very limited for shelf space and room needed more drawer space as well. Jasper restaurant- get the steak frite. Got great rate through Expedia.
Comment from Hotel Management
Jul 8, 2015 by JKnudsen, Hotel Management
Tony, San Francisco is a wonderful city to explore by foot—but we’re very sorry to hear your wife hurt her ankle and were more than happy to help you in any way we could. Thank you for the valuable feedback about our bathroom. It’s important for us to meet our guests’ needs, and we appreciate the suggestion about additional counter space. It also sounds like you found one of San Francisco’s gems—Jaspers Corner Tap and Kitchen. You’re right; the Steak Frites are amazing! We hope your wife makes a quick recovery and that you’ll be ready to come back and explore more of the city soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from TO, ont

Funky lobby close to union sq 20 min walk to ferry

Posted Jun 30, 2015
Nice staff. Clean rooms. Great old lobby. Location close to union square. Safe. 30 min walk to fishermans wharf.
Comment from Hotel Management
Jul 7, 2015 by JKnudsen, Hotel Management
jB, Serrano thinks that guests deserve clean, relaxing rooms, a helpful and friendly hotel team, and a beautiful hotel for a perfect stay. Having a convenient location just makes it even better. Thank you for choosing Serrano Hotel for your time in the city; we loved having you stay. From Union Square to Fisherman’s wharf, it sounds like you were able to experience the best of San Francisco. The next time you’re looking for a room in the heart of the city, we’ll be here-- ready to welcome you back!