Ratings based on 2,466 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Orange County, CA

Dingy room...TINY bathroom

Posted Feb 27, 2015
Pros: The restaurant - Jaspers - was great! Negronis on tap!
Cons: See above...
The living area of the room itself was adequate however; the furnitures was very worn, as was the carpet, the baseboards, etc. Basically, it looked like the room hadn't had a decent overhaul in about 20 years but that wasn't the worst part, that would be the bathroom! It's so small that the toilette sits within about an inch of the wall, under the towel rack, so you have to sit sideways on the seat and the towels rest on your shoulders...be careful not to accidentally pull one down, and into the water, when you stand up! There is NO COUNTER, only a tiny ledge that's crowded with all of the stuff from the hotel so you're left to put your toiletries IN THE SINK! Even this isn't easy because the sink sits under the aforementioned ledge so you don't even have full use of it's minuscule space. Finally, the tub is so narrow that, you can't stand with you feet more than an inch apart without your ankles having to turn in to accommodate the curvature of the tub! If this place were rated at 3 stars, this would be relatively normal but, at 4 stars it's a complete joke!
3 out of 5
by A verified traveler

Vous vendez très bien votre marchandise......

Posted Feb 27, 2015
Pros: l'emplacement et la déco de l'entrée
Cons: accueil, propreté, service, petit déj very expensive
Aucun service l'arrivée à l'accueil est très froide surtout le petit jeune pas aimable du tout. sinon bien situé
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

One night stay made pleasant

Posted Feb 26, 2015
Pros: Bed, friendliness of staff, shower head.
Cons: toilet was in corner and a bit tight for those on the taller side.
Location: Union Square and Tenderloin, retail shops nearby. Powell/Hyde Cable car couple blocks down. Hotel restaurant Jasper's is very nice.
eccentric lobby is first taste of hotel looking to impress. Front desk efficient and pleasant. offered options and gave benefits to each for room choices. opted for quieter option rather than view. borders the tenderloin district and union square so know your directions esp. at night if walking. room was clean, bed was soft and perfect. bathroom small and toilet was in a tight corner. if on biz, no issues but if more than one, could be tight. Shower worked wonders, linens were quality. Lobby staff worked quickly on check out and capped an excellent stay.
2 out of 5
by A verified travelerfrom dallas,tx

Hotel close to Union Square

Posted Feb 25, 2015
Add pictures VERY deceiving. Resort fee??? This establishment is not a resort. Just a name for 'upcharge'. More deceit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great, it's not a 5 star hotel, but still worth the stay. Wish they included breakfast, but excellent donut shop down the street
3 out of 5
Recommended
for Everyone
by A verified travelerfrom c

close to union square and other places of entertai

Posted Feb 22, 2015
room was to small, appeared to be bigger in the pictures.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, charming

Posted Feb 20, 2015
A great locale, right downtown and walking or transit to many places... Jasper's, the restaurant, is great. rooms are decent sized for a hotel this age, and renovated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown shopping

Posted Feb 20, 2015
Pros: Quiet, clean convenient location.
Cons: Needs an update.
Overall a nice place to stay. Staff especially John the bellman are very helpful, courteous and professional.
3 out of 5
by A verified travelerfrom k

Good location

Posted Feb 18, 2015
This hotel is dingy and the staff were not professional. No way this is a 3 or 4 star hotel. But location is good and price is cheap for San Francisco. You get what you pay for.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 라스베이거스

너무 좋았습니다.

Posted Feb 18, 2015
실제로는 오래 된 호텔입니다 그러나 리모델링을 통한 머스러움과 걸어서 유니온 스퀘어가 5분이면 됩니다 제 친구도 함께 머물었네요