Ratings based on 2,395 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Cook find

Posted Jan 23, 2015
More than I expected and a great value for the price
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Superb location, great hotel.

Posted Jan 19, 2015
Pros: Location, style, character, cleanliness, staff,
Location: Walks, trams, shopping, history, food, bars, nightlife.
From entering in the front door, to the stunning lobby, and the quality and look of the rooms, it was a great experience from start to finish.
Comment from Hotel Management
Jan 23, 2015 by JKnudsen, Hotel Management
RD, Thank you for being a guest of Serrano Hotel. We appreciate your kind words about our “stunning lobby” and location. Some of the best shopping and eateries are just steps out our door and we hope you were able to enjoy San Francisco’s offerings during your time with us. We love hearing back from our guests as we strive to make each stay exceptional – and we’re happy to hear we did just that for you! Thank you for being our guest, we look forward to seeing you again!
3 out of 5
by A verified traveler

Posted Jan 19, 2015
Dec 2014. group of friends. small room. weird neighborhood. near rental car center. near union square.
Comment from Hotel Management
Jan 23, 2015 by JKnudsen, Hotel Management
Hello, Thank you for your stay at Serrano Hotel! It was a pleasure to have you (and your friends) as our guests. We appreciate you choosing Serrano hotel to be a part of your getaway and hope your time in the city was enjoyable. Thank you for your feedback about our room sizes and neighborhood. We are taking both into careful consideration as Serrano strives to make each stay exceptional for our guests. If San Francisco is in your travel plans again, we’d love to have you back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted Jan 16, 2015
Didn't spend much time at hotel but it was in a good location near union sq.we wish they told us 2 blocks away was very different with homeless people walking up to you looking for money.other than that it was good just go left out the door not right lol
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
traveler, It doesn’t get much better than San Francisco’s Union Square and we’re proud to offer a front row seat to its great shopping and entertainment. Year round, the square is one of San Francisco’s highlights. We are taking your concern about our location seriously as guest safety is a priority of Serrano Hotel. We strive to offer luxury and location and the next time you are looking for a room that has both, we’d love to have you back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 佐賀県 日本

高級感のあるホテル

Posted Jan 16, 2015
Pros: スタッフの対応。
Cons: とくにありません
Location: ウェルマートがすぐ近くにあって便利でした。
初めてのサンフランシスコでした。そんなに広くない街なので、正直、どのホテルも便利ではないでしょうか。すごく坂の上以外は! スタッフは、フレンドリー。部屋は、清潔でしたが、少し狭かったです。 窓からのロケーションは、素敵でした。難を言えば、ランドリーがないこと。くらいです。 料金は、どこもあまり変わりなく比較的高いですが、素敵な街でした。大好きになりました。仕事で、プリントアウトが必要でしたが、サービスでしていただきました。朝食は、バイキングでは、ありません。
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
かっちゃん, Thank you for being a guest at Serrano Hotel! It was our pleasure to have you stay and we’d love to see you back again! There is so much of San Francisco to explore and we hope you enjoyed your time in the city, (despite its big hills.) With great eateries all over town, including Jasper’s right next door, we hope you found plenty of reasons to come back—but mostly, we just want to see you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ventura, ca

Good hotel near everything

Posted Jan 15, 2015
My experience at the Serrano Hotel in San Francisco was great; however, because of its location it had a few flaws. The parking garage next door was very convenient but being so close to a bad area made me a little skeptical and uncomfortable at times. Overall the staff was very nice and the hotel service was great. Even after my stay I had a few problems transactions but accounting at Serrano was very helpful. I would definitely visit a Serrano hotel again.
Comment from Hotel Management
Jan 22, 2015 by JKnudsen, Hotel Management
Pauleen, Thank you for your kind words about Serrano Hotel. Your thanks have been passed on to our team, and we too would like to say thanks for being our guest! We love to see our guests leave as friends that we can look forward to seeing again! San Francisco has so much to offer, and we’re pleased that convenient parking service, our accounting department and hotel team were some of the highlights of your stay. We are taking your concerns about our location seriously as guest safety is a priority of Serrano. The welcome mat is always out; we’d love to have you back!
3 out of 5
by A verified travelerfrom Vancouver, BC

Central location, but shabby and noisy hotel.

Posted Jan 13, 2015
Pros: Friendly personal.
Unfortunately, the hotel does not have parking, we had to pay $78US for two nights. We received an excellent discount from expedia (40%) but the hotel decided to charge us an extra $44.00 for 2 nights, for a coffee machine and internet that we did not use.....
Comment from Hotel Management
Jan 19, 2015 by JKnudsen, Hotel Management
Hello Alex, We couldn’t agree with you more; our location is an ideal home base to explore San Francisco’s many attractions and hidden gems. We’ll take your feedback regarding the price of valet parking into careful consideration. There are several self-park garages nearby, and our team is always willing to help point those out to you. For your future reference the fee includes; morning coffee and tea, all day flavored water in reception, morning newspaper, town car service Mon thru Fri mornings to the financial district, unlimited local calls and faxes, boarding pass printing, use of our bicycles, and very fast Wi-Fi. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. Booking travel can often be a complicated endeavor as you try to compare and price a variety of hotels. It seems in this case you did not see details of the Urban Fee and we will take a closer look at fee descriptions. We’d love to welcome you back again in the future; we’re positive we can win you over!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff very accommodating!

Posted Jan 11, 2015
I received this room as a gift for the night for my birthday! The staff could not have been friendlier or more accommodating! The rooms are quite nice and updated and the location relative to Union Square is perfect!
Comment from Hotel Management
Jan 19, 2015 by JKnudsen, Hotel Management
Hello, Happy Birthday to you! We’re glad you could come celebrate with a getaway at Serrano. Our hotel team loves to accommodate because it is a pleasure to have each guest! We agree our location is a highlight and we’re glad it helped you to enjoy your time in the city. We hope you found many great places in San Francisco to enjoy. We’d love to see you back for your next birthday, or any day of the year.
Comment from Hotel Management
Jan 19, 2015 by JKnudsen, Hotel Management
Hello, Happy Birthday to you! We’re glad you could come celebrate with a getaway at Serrano. Our hotel team loves to accommodate because it is a pleasure to have each guest! We agree our location is a highlight and we’re glad it helped you to enjoy your time in the city. We hope you found many great places in San Francisco to enjoy. We’d love to see you back for your next birthday, or any day of the year.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2015
Great hotel for the price. Very well centralized.
Comment from Hotel Management
Jan 19, 2015 by JKnudsen, Hotel Management
Hello, Thank you for choosing Serrano to be part of your San Francisco experience. We agree our location is a highlight, and we’re glad it made your stay more enjoyable. With so many great eateries, shopping and iconic landmarks in San Francisco, it’s hard to choose! We hope you found reasons to return; we’d love to have you back too!
Comment from Hotel Management
Jan 19, 2015 by JKnudsen, Hotel Management
Hello, Thank you for choosing Serrano to be part of your San Francisco experience. We agree our location is a highlight, and we’re glad it made your stay more enjoyable. With so many great eateries, shopping and iconic landmarks in San Francisco, it’s hard to choose! We hope you found reasons to return; we’d love to have you back too!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom saukville, wi

nice central location

Posted Jan 9, 2015
Pros: staff
Cons: nothing needs changing. Larger bathroom would be nice, but we only spend a short amount of time there
Location: central. Walk up Taylor to knob hill, great views and nice exercise getting there. Just a couple blocks from cable ar turnaround.
nice hotel. Awesome staff, comfortable room. Bathroom was more cruise ship sized, but good nonetheless. Notable bath had a nice deep soaker tub. Room city sized, great bed, nice work table. It would be a pleasure to stay there again.
Comment from Hotel Management
Jan 14, 2015 by JKnudsen, Hotel Management
Sparky, It would be our pleasure to have you again! Thank you for the 5 star review. What makes our hotel great is having great guests like you. We look forward to having you back again!