Ratings based on 1,941 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel near Union Square

Posted Sep 30, 2014
Pros: I found the staff to be friendly and helpful.
Cons: The decor is older and in need of updating.
Location: This location was close to shops and restaurants.
I enjoyed staying at this hotel because of the helpful staff. There is also a really great restaurant located in the hotel. It was nice to have a good place to eat after a long day of sightseeing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
This place has character, and you can tell they really want to provide an excellent experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2014
Lovely old hotel close to Union Square shopping and eateries.
2 out of 5
by A verified traveler from Denver, CO

Dingy & overpriced

Posted Sep 22, 2014
Our room was tiny, the mattress was terrible, the wallpaper & ceiling looked dirty, the shower was extremely narrow & sunk in when you stepped on it. The room was quiet but cost a fortune considering the poor quality. I would not recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Good place to stay, close to everything

Posted Sep 21, 2014
A good hotel with very professional staff. Great location. Close to many restaurants and shopping area. Would definitely stay there again.
Comment from Hotel Management
Sep 27, 2014 by JKnudsen, Hotel Management
Hello Thomas, We’re thrilled with your review and that you enjoyed your recent stay with us! We are delighted you enjoyed our professional hotel team, great location and proximity to many great restaurants and shopping areas! We can’t wait to see you again when you visit San Francisco!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Deerfield Beach, Fl.

Posted Sep 19, 2014
The room was pleasant. The only negative we experienced was walking on Taylor St.
3 out of 5
by A verified traveler

Our first trip to San Fran and I was disappointed

Posted Sep 18, 2014
Pros: Close to Union square. Jasper's Pub, located in the facility, was awesome.
Cons: all previous comments.
Location: Union square was very close.
Understanding that prices are higher in San Fran, I still expected clean, friendly and all amenities...we never did get hand soap the 4 days we were there. We used up the shampoo for hand soap and they would not replenish that either. We didnt get face clothes until the second day. The room was super small!!!! Upon checkout the front desk clerk did not say ONE WORD to me...just charged me the resort fees and slide my paper across the counter.
Comment from Hotel Management
Sep 27, 2014 by JKnudsen, Hotel Management
Hello Jill, We’re very sorry that you did not enjoy your recent stay with us. Our priority is to provide the best customer service, and it appears we missed the mark with your stay. We apologize for the lack of hand soap and replenishment of bathroom amenities during your stay. We’re passing your comments to each of the appropriate department. As we continue to improve, comments and feedback like yours is vital, thank you.
3 out of 5
by A verified traveler from montreal

Hotel that used to be beautiful

Posted Sep 17, 2014
Pros: Location
Cons: Almost everything, outdated, needs complete makeover
Location: Union square, easy transport to anywhere in the city
This hotel used to be part of a famous chain of hotels that possesses various other hotels in San Francisco. If the chain decided to sell it, it is probably that they were not interested in refurbishing it. So the hotel looks like an old hotel, old furniture, scratched walls, outdated decoration. The worst is that they are charging you additional fees for the internet, coffee and gym...fees that you can not refuse. The internet connection is bad. At least the staff is really nice, that saved the trip. However, considering the price and the stars classification, this hotel could be way better. If the company that owns it want to be considered within the best hotels of the city, they will need to close it a while and do the appropriate renovations.
1 out of 5
by A verified traveler from A

Worst hotel I have ever been to.

Posted Sep 15, 2014
First impression was bad seeing the fake reception hall, with all ornaments belonging reply to no specific country or culture, but certainly of a depressive mood. Room is very small with paint peeled off all's and doors. Door of the bathroom hardly closes. The bathroom is too small for being able to move in. CleNliness is not maintained for either the room or the bathroom. Not worth a penny of the room rate paid. A motel room should rate much higher. Truly amazing the number of stars beside the name of this hotel, I wonder on which basis those stars are awarded. Also amazing, how is this structure is able to stand beside other respectful decent hotels we moved to, in the same neighborhood costing the same or even less. Staying there for only one night was a real disaster that ruined our enjoyment of San Fransisco. Would never recommend staying their to any body. I don't really understand why should anyone would ever want to stay there???
Comment from Hotel Management
Sep 26, 2014 by JKnudsen, Hotel Management
Hello, We’re very sorry to hear that you’re unhappy with your recent stay at our hotel. We apologize that our décor and room size did not meet your expectations. We are continually striving to always improve, and we’ll take each of your comments into careful consideration, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston,SC

Hotel Serrano is great!

Posted Sep 14, 2014
Fantastic location and old world charm! Hotel staff warm, helpful and accommodating! Union Square location perfect for walking and proximity to shops, restaurants, theater excellent!
Comment from Hotel Management
Sep 27, 2014 by JKnudsen, Hotel Management
Hello Edward, We’re thrilled that you enjoyed your stay with us! Thank you for the wonderful review; it has made our day here at the Serrano. We’re so happy you enjoyed our old world charm, warm and helpful staff as well as our convenient location! We can’t wait to see you on your next visit to San Francisco!