Ratings based on 3,652 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Nice hotel in excellent location

Posted May 2, 2015
Pros: The staff were really friendly and helpful and we were given a choice of rooms when we checked in.Warm pool and heaters on outside tables.
Cons: Had a really nice room with a small patio next to pool which could have done with a quick clean and a lick of paint . Only a very small point.
Location: Near pier 39 and ferries .Hollywood diner 3 blocks down for excellent breakfast . Tour to Muir woods over golden gate bridge booked from hotel .
Last minute booking for 3 days . Great location in fisherman's wharf
3 out of 5
by A verified travelerfrom london

Ok hotel.

Posted Apr 28, 2015
Comfortable stay but have to pay for all the extras I.e wifi , parking etc Very noisy difficult to sleep
Comment from Hotel Management
Apr 30, 2015 by General Manager, Hotel Management
Thanks for staying with us. We are glad that you had a comfortable stay. Please note that we do offer packages with many of the amenities that you mentioned in your review. These can provide a bit more value for those who know they are going to use them. We look forward to seeing you again. Sincerely, Michael Hirsch, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Depending On Your Room

Posted Apr 27, 2015
Cons: The beds comfort level.
Very nice hotel and close to the Wharf. The beds were not comfortable at all and I was surprised since it is a Sheraton. Depending on where your room is, it can be noisy. Ours was on the third floor where the cars come out of the underground parking and was a loud area at night.
Comment from Hotel Management
Apr 29, 2015 by General Manager, Hotel Management
Thanks for staying with us. Glad that you liked the hotel and loved our location. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Wharf Wonderland?

Posted Apr 26, 2015
Well not quite a wonderland of a hotel but front desk staff was wonderful. Only real issue was with towels being well worn over the years and the need to use room key to ride the elevator. Perhaps night time use only would be more acceptable. Walking, wading or wobbling worry free in the area but watch for the homeless.
Comment from Hotel Management
Apr 28, 2015 by General Manager, Hotel Management
Dear A, Thanks for the four stars and nice comments about your stay at Sheraton Fisherman's Wharf. We are glad that our front desk staff contributed to a pleasant experience. We do take security seriously which is why we restrict access to Guest floors. We hope that you understand that our caution is directed to your safety. Thanks again. See you soon. Sincerely, Michael Hirsch, General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Nice hotel in a perfect location

Posted Apr 21, 2015
Pros: Location was excellent for getting to the tourist sights, trams to Union square etc and it's clean and safe.
Cons: Reduce car parking charges.
Location: Location is excellent, close to bike rental shop (for cycling parks or Golden Gate Bridge), restaurants, fishermans wharf and piers.
Hotel is in a great location and in a clean and safe area. hotel facilities were ok. There's a small but pleasant pool area. Breakfast was very average and expensive.
Comment from Hotel Management
Apr 23, 2015 by General Manager, Hotel Management
Dear Jill, Thanks for posting this review of your stay at Sheraton Fisherman's Wharf. We appreciate your kind comments about our great location and pleasant heated pool. We look forward to your next trip to San Francisco. Sincerely, Michael Hirsch, General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Very close to embarcadero, tourist attractions.

Posted Apr 19, 2015
Pros: Location
Cons: Mattresses, lighting, air fans, sound reducing..
Location: Everything is within 1 mile, Pier 39, Alcatraz excursions, museums, tour buses. Street cars for wheelchair accessibility
Great for being a tourist. Central location for local bus lines. Hotel needs upgrades for the beds, restrooms, overall infrastructure. Plus for the price this hotel there should be more amenities...free continental breakfast, bagels, something. Vending machines should take cash, coins not just credit cards!
Comment from Hotel Management
Apr 21, 2015 by General Manager, Hotel Management
Thanks for staying with us. We are glad that our location made for a pleasant experience. We look forward to your next trip here. Sincerely, Michael Hirsch, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel to wharf and other tourist areas

Posted Apr 18, 2015
The hotel is very conveniently located right by the wharf. The staffs were pleasant even though i was given the wrong room key. We walked in on an older lady in her hair net and bathing suit. She must haven't been scared and shocked. Poor lady. Also... It's a surprised that this hotel does not have express check out. Very manual process.
Comment from Hotel Management
Apr 28, 2015 by General Manager, Hotel Management
It is nice to know that our location contributed to a pleasant experience. Thanks for the nice comment about our staff members. Sorry about the mix up on the room keys. By the way, we do have express check out. All you need to do is ask at check in. We look forward to your next trip here. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom GB

Nice hotel perfect for Fisherman's Wharf

Posted Apr 18, 2015
Location location location - that is what this hotel is all about. Perfect for Fisherman's Wharf, and close to the pick up for the trams and the bus tours. It was clean with all the facilities required and staff were helpful and pleasant. We had to pay for car parking but the car was safe and the lift took us straight to reception. We loved The area and if We went again we would stay at the hotel again.
Comment from Hotel Management
Apr 20, 2015 by General Manager, Hotel Management
Thanks so much for this four star review of your stay at Sheraton Fisherman's Wharf. It was great to read that you enjoyed our location (three times!) as well as our clean and comfortable accommodations and helpful staff members. We loved serving you and look forward to your next visit here. Make it soon. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Apr 15, 2015
Convenient location to the wharf. Just be prepared to pay $50/day plus tax for parking.
Comment from Hotel Management
Apr 17, 2015 by General Manager, Hotel Management
Thanks so much for the four star rating and nice comments about your stay at Sheraton Fisherman's Wharf. It is nice to know that you enjoyed our great location. It was our pleasure to serve you. We look forward to your next visit here. Sincerely, Michael Hirsch, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grass Valley, Ca

Nice hotel. Convenient location.

Posted Apr 14, 2015
Pros: Very nice staff...friendly, outgoing, helpful and happy. Absolutely loved having Starbucks coffee in the room.
Cons: A refrigerator in the room would be great. Could not shop and bring back food items. Most places that we stay at have one in the room.
Location: Perfect location near many things to do; shopping, bus tours, trolley, restaurants.
Our stay was great, however it would have been nice to have the basic bathroom toiletries in the room for the room rate; shower cap, cotton swabs, ear cleaners, etc. Actually, have never stayed at a hotel without these items.
Comment from Hotel Management
Apr 16, 2015 by General Manager, Hotel Management
Dear Cathy, Thanks for this four star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We are glad your stay was great. Please note that we do supply all of those items upon request and at no charge. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch, General Manager