Ratings based on 1,529 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great SFO/mid-SF bay location. Free SFO shuttle.

Posted May 3, 2015
Pros: More upmarket than most in this area. Staff is great. Free shuttle to SFO for your flight or catching BART to town. W/end pricing is good.
Cons: More cleaning in the pet used rooms.
Location: Close enough to SFO (south of by 10 to 15 minutes), perfect for Redwood City (basicallly mid peninsula).
We've stayed here twice and both times have liked it for an overnight. It's a great airport hotel (just fyi: however located maybe 5 - 6 miles south of the airport, but they have a free hourly, on the hour, shuttle to SFO which is also where you can catch BART into the city from the International Terminal). The staff is great. The rooms are nice and roomy enough. Quiet when we've been there. Pets are allowed, which means you should probably ask for a room that hasn't been used by pets (I don't know if they have rooms that are non-pet rooms, but this last trip, I'm pretty sure it was pet pee not human pee I was able to smell when waking up the next morning). Breakfast ends at 11am but there is a cute little cafe for coffee, pastry. Keurig coffee maker in room. Grounds are very pretty. All in all, very pleasing is how our experience has been.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Nice hotel, friendly staff. Not much in surrounding area. Good hotel close to the airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom So California

Beautiful and relaxing.

Posted Apr 29, 2015
Everyone went above and beyond to make my stay wonderful. Important when traveling solo. Friendly and helpful, felt at home. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Apr 28, 2015
Pros: Clean and good location
Cons: Parking issues - getting out of the lot.
Location: Trails, wonderful restaurants, San Francisco close. Century theater and Fox on stage productions in Redwood City. Redwood Shores is mid peninsula.
The room was beautiful and comfortable. My Granddaughter and I enjoyed walking along the bay in the afternoon. We kind of laughed about getting out of the parking lot as the key didn't work well. We watched others from our room with the same problem. That was the only downside, but we took it with a grain of salt and just chuckled.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Red Bluff, Ca

Nice Staff and my Kids tell me its the best hotel.

Posted Apr 28, 2015
Pros: pool and room service ;)
Cons: inclose pool in winter.
Location: the bay area offers a lot more than I can put here!
Nice staff and hotel property as well as good food, the staff takes care of the guests with a truely welcoming manner and pay attention to detail and go out of there way for the kids,,,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view, wonderful staff. Loved the pastry shop

Posted Apr 27, 2015
Pros: Great location, wonderful view.
Cons: Everything was great.
Location: I didn't venture out much.
I had a great stay and will come back. Thank you for easy check in and easy check out.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Posted Apr 26, 2015
Good location. Great hotel and food. Starting to look a little dated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Nice hotel close to the airport

Posted Apr 21, 2015
Pros: Very friendly and helpful staff
Cons: The pool could have been a bit cleaner
Location: Good shopping malls close by
10 min from the airport in a quiet business area, easy access to the main 101 into town.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 out of 5
Recommended
for Everyone
by A verified traveler

Details count

Posted Apr 21, 2015
The hotel property is nice, the rooms are okay but the bathrooms are extremely old!! There us hand sanitizer everywhere not sure if I should be grateful or concerned!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom j

Very nice hotel

Posted Apr 21, 2015
I was staying here for 1 night, they offer a shuttle from the airport, unfortunately the wait was very long (1 hr) as I just missed one, would have been nice if they could have left earlier as I was the only person requesting a shuttle late at night. They also charge for wifi if you want more than 1mb data. The free wifi was really very bad so had to pay for more, I mean you get free wifi in Starbucks! Other than this I was very impressed with the room and hotel decor and other facilities.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California