Ratings based on 1,117 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nevada City CA

Gave me an adjoining room to accommodate family

Posted Jul 21, 2014
Great location and clean room. Just wished it came with a continental breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome getaway for busy parents!!! :)

Posted Jul 20, 2014
My husband and I dont get much us time so we booked room 5 minutes from our house and stayed 24 hours while we had my mom watch the kids. It was awesome! Food, bar, pool, room, gym. The only thing we want in a room is air (a window, balcony, etc) so that was the only issue for us and we will be back. Soon!!
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Place to Stay Unless !!!

Posted Jul 15, 2014
Pros: Love the peace and quiet under normal conditions (without a very loud party going on) and the views of the water.
Cons: Close certain rooms if you want to hold a loud party and, of course, make sure the desk clerk is honest and accomodating to the request of guests.
Location: Location is in the heart of the SF Bay peninsula and everything is convently attainable.
We frequently stay at this hotel and generally love. This time was disappointing because there was a very loud party on the lobby and pool area from the time of check-in until 8:00 pm. We had a prestige room and asked for the highest level available. She gave us the 5th floor and said that was all she had. The noise in the room was disturbing with a constant heavy base shaking the walls. We called and asked for an option. She said nothing was available unless we moved to a room without a water view. She would not give us a rate discount on options she offered that were less expensive to begin with. We went on Expedia and discovered they had water view presige rooms available still for that evening. We called this person again and asked her what rooms were available. After being very testy with her she finally confessed that there was the same room as ours available on the 8th floor but we'd need to wait for it to be cleaned. This was about 5:00 pm well after check-in time. I followed up with a staff person who let me in the room and said it was clean and available. Didn't hear back from the front desk for an hour and had to demand to be moved. Finally we got into the higher level room which was much quieter but after two hours of frustration. What's up with Amy? She tried so hard not to accomodate us and then abandon us in the noisy room until someone else handled it.
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

This a gorgeous hotel ... amazing view!

Posted Jul 14, 2014
I would readily recommend this hotel to anyone. It is very luxurious but didn't kill my budget. Amazing staff and up scale atmosphere. Please stay here you will love it.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Best!!!

Posted Jul 13, 2014
Everything was great: room, staff, lobby, etc. It's the best hotel I've ever seen!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
I got this room at a discount - it would otherwise be out of my desired price range
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Convenient to all of the Bay Area

Posted Jul 8, 2014
Pros: location, decor, cleanliness, staff
Cons: make the room every night of our stay even though we request to keep the sheets and towels to be green....
Location: conveniently located to SF airport, SF, Palo Alto and surroundings, east bay, san mateo bridge....
We stayed for 4 nights while our oldest child was at an overnight summer camp nearby. This hotel is located near the bay overlooking a lagoon. It is in a really nice, quiet location surrounded by office buildings including Oracle. But, if you like to sleep in, it is near the San Carlos airport where small planes fly out at about 8am. It has easy access to the freeway and is conveniently located central to San Francisco and Palo Alto and is near the entrance to the San Mateo bridge for easy access to the east bay. The hotel is very well appointed with modern decor and is very comfortable. The unusual thing is that our room was not made every day we were there. Of the 4 nights, it was only made twice. We don't mind since we kept our sheets and towels to save on water and be green but this may bother some. There was some confusion since I had added two days to our stay and so in effect had two reservations which seems to have confused the staff even though I had the two reservations linked. Overall it didn't bother us too much but it would have been nice to have our beds made at the least. The room was very clean though, especially the bathroom and we all loved the shower which was like a rainfall shower. We loved having a view of the lagoon. The staff was very responsive especially when the toilet got clogged (water saving flush) which they fixed within 10 minutes of our request to fix it. We would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phx, AZ

Good hotel with some limitations.

Posted Jul 8, 2014
Good hotel and very clean room. Any sim card provider dataplan would work faster than free wi-fi internet. Microwave was not available in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very good hotel

Posted Jul 8, 2014
Pros: Staff and location
Cons: Parking fee
Location: in between San Francisco and San Jose
I would like tell you how wonderful and enjoy the stay in your hotel when we visit San Francisco bay. The hotel has a great location and beautiful environment. From Door man to front desk and from breakfast to dinner, everybody is very friendly and make you feel like home. The clean lady of guest room is always on time and made room like new every day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Jul 7, 2014
Pros: Expedia
Cons: Clean carpets in the hall
Location: Downtown San Carlos had a lot of places to eat,....
Room was nice and the room service very good. There was a party being held at the pool that day. The event looked out of hand. I was told this is not a usual thing that the hotel would agree to. Because of this the pool was closed for the day.