Ratings based on 1,658 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Luxurious hotel experience

Posted Jul 6, 2015
This hotel was absolutely beautiful and our family enjoyed its luxurious ambience. Would stay there again for sure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Good location.. friendly staff.. definitely come back and stay for my next visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 6, 2015
Pros: Quiet and utilitarian environment
Cons: First day of parking is free but after that, it costs $25 a day. I think it's expensive. If you stay longer, you will be punished with parking fee.
Location: If you don't like noise of the city yet would like to have an accessibility to SF and its vicinity, this is a great location.
It was quite pleasing to stay in this hotel. Pretty utilitarian and clean environment
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Mixed bag.

Posted Jul 5, 2015
Cons: The shuttle service. They need a larger capacity vehicle.
This is a very nice hotel with lovely rooms and good service; however, one of the draws is that they advertise that they are close to the San Francisco airport with a free shuttle to the airport. They are not very close - about 13-14 miles away from the airport. And secondly, their shuttle is a six passenger van that was full when we arrived to take it. We had specifically inquired about it upon checking in and we were not told that it was very limited with first come, first serve seating. It was a rude surprise that we were not able to take the shuttle and had to get a cab that cost over $45. We had turned our rental car in the night before with the expectation of taking the shuttle. So while it is a nice hotel, I would not recommend it for purposes of being near the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montclair, NJ

Comfortable hotel near airport

Posted Jul 4, 2015
Comfortable, clean hotel near SFO. Everything was very nice.
Comment from Hotel Management
Jul 7, 2015 by admin, Hotel Management
Dear Alexa, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville TN

Sofitel SFO

Posted Jul 1, 2015
Pros: Mainly the staff. It's not bad to look at either.
Cons: Parking garage barricade system.
aside from issues with the parking garage automated barricade system not working, my stay was fantastic. the staff is superlative especially Fernando at the front desk. Awesome guy. I was attending the Grateful Dead's shows at Levi's Stadium and the location was perfect.
Comment from Hotel Management
Jul 7, 2015 by admin, Hotel Management
Dear Jeff, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff and hope you had a good time at the concert. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice hotel in Silicon Valley

Posted Jun 30, 2015
Nice hotel with pleasant ambiance. Comfortable room. Location convenient to SF airport and San Francisco was 30 minute car drive away. They should rethink the parking charge of $25 a day which is a rip. I parked my rental car in one of the many office building lots which are only a short walk away. Never had an issue and was there a week.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Bill, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Convienient Location

Posted Jun 30, 2015
Very nicely located for travel to SAn Francisco, San Jose and all points in between. Located just of the highway (US 101) and minutes from the local Caltrain station - it made getting around easy. Pleasant staff, who answered all of our questions accuratly and honestly. Would defiantly stay there again.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our hotel and especially our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location

Posted Jun 29, 2015
Cons: I wish they would tell you upfront that if you want to use their shuttles that you have to schedule an appointment to do so.
Location: It's under an hour to get to the main city. We didn't explore nearby other than Settle In, a restaurant featured on TV.
The hotel gave us a clean room with a great view of the lagoon and pool. The room was clean and they had a keurig for coffee in the morning.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I am glad you enjoyed the view of our lagoon and pool during these summer days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel!!!!

Posted Jun 29, 2015
Great Hotel on all levels!!! Great Staff, great Food. Very Friendly and helpful.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Tim, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California