Ratings based on 1,591 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Sofitel Experience

Posted May 26, 2015
Was impressed beyond what I expected! I was out on a trip with my wife to San Francisco however decided to try Sofitel and let me tell you, it was a great decision! From the first impression which was the bell boy greeting us all the way to the end everything was above and beyond! If I am to go back anywhere close to that area Sofitel will be my choice of stay! Room was very clean and had everything needed!! Just overall was impressed and would recommend to anyone! Wonderful place, wonderful people and service! Thanks Sofitel!!!!!
2 out of 5
by A verified traveler

Disastrous key cards

Posted May 26, 2015
When we arrived, the room key cards did not work. Had to wait 10-15 minutes for staff person to open door and provide new keys. New key cards did not work at the parking garage, which costs $25. Husband had to get ANOTHER key card to get back into the room. We will never stay at Sofitel again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 25, 2015
Clean and nice room, it is a good value. Staff is accommodating and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bloomington Indiana

Complimentary Shuttle ????

Posted May 25, 2015
Pros: Beds super comfy, breakfast was excellent.
Cons: Shuttle service
Location: Office area, including Oracle.
Arrived into SF, got baggage and called Sofitel for pickup by "complimentary" shuttle. Was told by front desk clerk that there was only room for six (our party had 4) and that there were already 3 people in line before us. She said that 3 of us could go now, the fourth would have to wait over an hour for the next round. Very unacceptable, I spoke with manager in the morning and discussed this and she agreed that they need a larger shuttle or another shuttle. Had to pay an additional $45 including tip for taxi that I had not anticipated. Once at the hotel, the rooms were very nice, beds super comfy and breakfast was excellent (French press coffee) and the views were gorgeous. It was located around 15 minutes from the airport, just across from Oracle, in a nice safe area. Don't know why they charge for parking though in the suburbs, I guess because they can. I did not have a car so it didn't matter to me anyway.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Savannah, GA

Upscale hotel with lots of amenities.

Posted May 25, 2015
Pros: We loved the fixture choices in the bathroom and the lighting choices in the bedroom/desk area.
Cons: Clean carpeting
Location: The hotel was not very close to the airport, but they did provide a shuttle every hour that you could take. It was first there, first served.
We found the rooms to be comfortable with a ton of outlets to plug in your electronic devices. Bed was very comfy with excellent light sources on both sides for reading. Restaurants were great - pricey, but good food. My only issue was the dirty carpet in our room - mostly around the door and entryway.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

To go the air port

Posted May 23, 2015
The hotel is totally fine. I note two points for future customers. My room was next to the elevator. I asked the staff how noisy it was. He didn't explaine clearly, and said it was not noisy and just sometimes people were stay around elevators and talk. But everytime the elevators worked, it was so noisy. The suttle van is shipped once an hour. If using the taxi, it takes about $50.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom f

Ótima opção para o vale do silício

Posted May 22, 2015
O hotel é muito confortável e fica bem localizado em uma região muito tranquila. O bar tem shows de jazz todos os dias. Vale a pena conferir.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Great hotel with a lake view! The staff is fantastic. I'd definitely recommend it to other friends who plan to visit the Bay Area.
Comment from Hotel Management
May 20, 2015 by GM, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guatemala

Great hotel

Posted May 18, 2015
Great Hotel near the airport and shopping malls. Very quiet and super clean. AAA
Comment from Hotel Management
May 20, 2015 by GM, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Good experience. Good location in San mateo. Nice central location. Close to airport. Close to Stanford.
Comment from Hotel Management
May 21, 2015 by GM, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California