Ratings based on 1,654 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montclair, NJ

Comfortable hotel near airport

Posted Jul 4, 2015
Comfortable, clean hotel near SFO. Everything was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville TN

Sofitel SFO

Posted Jul 1, 2015
Pros: Mainly the staff. It's not bad to look at either.
Cons: Parking garage barricade system.
aside from issues with the parking garage automated barricade system not working, my stay was fantastic. the staff is superlative especially Fernando at the front desk. Awesome guy. I was attending the Grateful Dead's shows at Levi's Stadium and the location was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice hotel in Silicon Valley

Posted Jun 30, 2015
Nice hotel with pleasant ambiance. Comfortable room. Location convenient to SF airport and San Francisco was 30 minute car drive away. They should rethink the parking charge of $25 a day which is a rip. I parked my rental car in one of the many office building lots which are only a short walk away. Never had an issue and was there a week.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Bill, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Convienient Location

Posted Jun 30, 2015
Very nicely located for travel to SAn Francisco, San Jose and all points in between. Located just of the highway (US 101) and minutes from the local Caltrain station - it made getting around easy. Pleasant staff, who answered all of our questions accuratly and honestly. Would defiantly stay there again.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our hotel and especially our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location

Posted Jun 29, 2015
Cons: I wish they would tell you upfront that if you want to use their shuttles that you have to schedule an appointment to do so.
Location: It's under an hour to get to the main city. We didn't explore nearby other than Settle In, a restaurant featured on TV.
The hotel gave us a clean room with a great view of the lagoon and pool. The room was clean and they had a keurig for coffee in the morning.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I am glad you enjoyed the view of our lagoon and pool during these summer days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel!!!!

Posted Jun 29, 2015
Great Hotel on all levels!!! Great Staff, great Food. Very Friendly and helpful.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Tim, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 out of 5
Recommended
for Everyone
by A verified traveler from Sac, CA

Short

Posted Jun 28, 2015
Fine, billed as SF hotel but it's way down in Redwood City, CA
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Darian, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. Please allow me to express my sincerest apologies for any misunderstanding of our property location. I hope you enjoyed your stay nonetheless and hope to welcome you back in the future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler from ED, CA

Great Staff but the room needs updating

Posted Jun 27, 2015
We had great time with our stay. The staff are amazing but the down fall is the coffee and the bathrooms. I don't think the Market at the lobby knows how to make a good coffee. Anyway, the bathroom needs to be updated esp for a 5 star hotel, you expect everything will be topnotch...very disappointed to find that old bathroom. But I will recommend and stay again coz of service and food.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler

Will be back again

Posted Jun 27, 2015
Although it is not convenience with public traffic, it is worth to come back again. Living condition is very nice and comfortable.
Comment from Hotel Management
Jul 1, 2015 by admin, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler from Visalia, ca

Beautiful & elegant with amazing views!

Posted Jun 23, 2015
Pros: The views, along with the lobby & restaurant!
Cons: Better coffee machines in the rooms
Location: My stay was brief but the location was easy to find & near the venue I was going to attend a show at
My stay was very brief but I felt so welcomed & everything was top of the line!
Comment from Hotel Management
Jun 30, 2015 by manager, Hotel Management
Dear Esmeralda, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California