Ratings based on 1,410 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
Pros: The quietness and nice amenities. It was a great getaway and I plan to return to the top floor.
Cons: No pets!
Nice hotel, but I am not an animal lover so I did not appreciate seeing all of the dogs in the hotel. Had I known animals were permitted, I would have cancelled my reservation. However, the hotel staff informed me that pets were not allowed on the higher floor so, of course, I selected the top floor. I throughly enjoyed my stay. The fitness center was great and the staff, too!
4 out of 5
Recommended
for Everyone
by A verified traveler

拠点オフィスに近く便利

Posted Jan 28, 2015
拠点オフィスに近く便利でした。滞在時間が短かった為、あまりコメントがありませんが、 問題なく快適に過ごせるホテルです。 レートもお安く取れましたので、大変助かりました。
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom UK

Love the Sofitel!

Posted Jan 28, 2015
Pros: Everything
Location: 20 min shuttle from the airport.
Haven't been here for a few years but absolutely love the Sofitel. Its been refreshed has a great light and airy feel. Its nice to escape downtown SF and get lots of comfort and chill out time to relax at the weekend. Nice big and spacious bar area downstairs, great facilities. Similarly for the week its well placed as a base, for meetings at the usual places along the 101. The staff are great and only too happy to assist. Definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service, beautiful hotel

Posted Jan 27, 2015
Peaceful, quiet, polite and professional staff. Great for getaways from the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
The location and amenities were both perfect it was easy to get to the highway and places both south and north of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant, spacious accommodations .

Posted Jan 27, 2015
Sofitel will always be our first choice of hotel. The decor is absolutely beautiful, the rooms spacious and well appointed. It's splendid to walk into the hotel and see a chandelier by Chihuly. A beautiful heated pool area to lounge in, too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel centrally located

Posted Jan 12, 2015
We were down in Redwood City for a youth soccer tournament. This Hotel was centrally located to all fields, was very nice and comfortable and the entire hotel was very considerate of our soccer girls hanging out int he lobby together during down time. Nice place.
Comment from Hotel Management
Jan 20, 2015 by John, Hotel Management
Dear Joe , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Comment from Hotel Management
Jan 20, 2015 by John, Hotel Management
Dear , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Great value luxury hotel in the Bay Area.

Posted Jan 6, 2015
Nice bakery, adequate gym and fitness center, attentive staff. Convenient location for city, airport, Bay Area access.
Comment from Hotel Management
Jan 8, 2015 by John, Hotel Management
Dear Jim, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Excellent Hotel

Posted Jan 4, 2015
My family stayed in Sofitel the first time during our first visit to San Francisco. Very convenient location, only 25 minutes to downtown San Francisco by car. The room is clean and the hotel facilities are nice. We will definitely stay at this hotel again.
Comment from Hotel Management
Jan 8, 2015 by John, Hotel Management
Dear Bruce, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 out of 5
by A verified travelerfrom New York

Beautiful Hotel In Need Of Director of Operations

Posted Jan 2, 2015
Pros: The hotel is beautiful and comfortable. The food and service at the restaurant is excellent.
Cons: The front desk staff and the valet really need to step it up. A director of operations is needed.
Location: It is very close to the airport and there is a shuttle to the airport. However, because this hotel is so dysfunctional, you may be late anyway.
We booked two rooms, one for my husband and me, and one for our college age sons. The decor of the Sofitel is beautiful and the room is comfortable and clean. This hotel has a dysfunctional staff. We chose to valet our car, as opposed to self park. But the valet guy said he was on break and I think our car sat outside the hotel all night because in the morning, it was not in the garage. It was sitting in the passenger drop off area. This was the start of our problems. We chose this hotel for the last night of our vacation because it is close to the airport. My husband decided to take the car back to the rental company early in the morning and get to the airport ahead of us, via tram. The rest of us planned to take the hotel shuttle to the airport. Only one thing, the hotel valet could not find our car keys. After some time we became panicked, thinking that we would not be able to return the rental car and make our flight. Finally, in desperation, I opened the valet's key cabinet and I found our car keys. I went back to the room to pack and found they had locked me out. I ran down to the front desk and one worker said to the other, "Well that's because she checked out." I explained that we had not checked out, my boys were still in their rooms, and I was not even packed yet. Adding to the stress and madness, the shuttle was1/2 hour late because it was broken down. We barely got to the airport in time for our flight and I cannot describe how stressful this was!