Ratings based on 1,369 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

High Quality Hotel That's Convenient For Travel

Posted Dec 18, 2014
Pros: The overall ambiance and setting, general room comfort and proximity to primary travel artery were pleasing.
Cons: Perhaps parking could at no cost-current cost of $20 a day takes some getting used to when compared to commonly free parking in other suburban hotels.
Location: Right near Highway 101 for easy access to key locations north (San Francisco, etc.) and south (San Jose, etc.)
This is the second stay at Sofitel Redwood City with a 4 year interval with the later stay being quite short. Both stays were very good. The common areas are beautiful and have not noticeably deteriorated over 4 years. While not used, there was significant usage by other patrons who presented as comfortable and relaxed in the bar, etc. While it was not problematic from the writer's view, because of the Holiday period and the weekend stay, non-guests seemed to be a common presence for perhaps Holiday parties/events. None of the dining options were used so on either stay so they cannot be commented on. The hotel's proximity to the primary highway facilitated travel and access to sites tied to the purpose of the visit and to food options in the community. The room was more than satisfactory in cleanliness for even for a fastidious guest, however, such a guest might have noticed some discolouration in the carpeting approaching the doorways (bathroom and main door ). The pillows were very comfortable and the sheets presented as very clean without tangible bleach scent and they felt soft on skin. The furniture did show some wear (chips, worn away paint/surface) but it seemed consistent with normal wear and tear not abuse (baseboard areas in common hallways also showed a fair amount of wear also).Television selections were good but not a focus as trip was short and room time somwhat limited. Check-in and out were quickly personably facilitated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Posted Dec 14, 2014
It's a nice hotel but I would rate it a 3.5 not 4 star. I would stay here again because the value was very good and the staff is absolutely too notch. The rooms are comfortable and the food is good too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always excellent

Posted Dec 10, 2014
Rooms are fantastic, location is perfect, staff is excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Location: The hotel is located 15 min drive by car from San Francisco, it was convenient.
Quick check-in, professional staff. After we got to our room, they called us to find out if everything is ok. Room is clean, comfortable beds, soft robes, nice coffee maker.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Nice hotel, but in the middle of an office park

Posted Dec 8, 2014
Great hotel. But this is not an airport hotel. 30 minute drive south.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga

Posted Dec 6, 2014
I've rated the hotel as requested. Forcing me to tell you about my personal experience in order to process my report is a good way to get no feedback. You could learn a few things about customer service from the Sofitel Hotel!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Most comfortable!

Posted Dec 1, 2014
The mattress and pillows were the most comfortable we've ever experienced. Wonderful food in the hotel market and bar. Beautiful location, friendly staff, excellent stay.
3 out of 5
by A verified travelerfrom FL

Visiting our family.

Posted Oct 22, 2014
Pros: Free airport shuttle.
Cons: Have free parking.
Much to expensive to enjoy. Also had to pay to park.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle, WA.

Great place

Posted Oct 21, 2014
Nice,clean and quiet hotel, great staff. I recommend this place.
Comment from Hotel Management
Nov 1, 2014 by John, Hotel Management
Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Staff

Posted Oct 21, 2014
Pros: The location near a lagoon...fantastic
Cons: The Staff needs to be re-educated about customer service.
Location: Near night life, restaurants andshopping malls.
I had a problem with the staff. They are not attentive and not friendly. She kept swiping my credit card. They told me that my card declined the hotel payment.They ask me for another card. I called my credit card. The representative of my credit card told me that the hotel had charged me twice and it went thru. I went back down to the front desk and nobody knows anything. They did not apologize and was rude.