Ratings based on 1,521 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view, wonderful staff. Loved the pastry shop

Posted Apr 27, 2015
Pros: Great location, wonderful view.
Cons: Everything was great.
Location: I didn't venture out much.
I had a great stay and will come back. Thank you for easy check in and easy check out.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Posted Apr 26, 2015
Good location. Great hotel and food. Starting to look a little dated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Nice hotel close to the airport

Posted Apr 21, 2015
Pros: Very friendly and helpful staff
Cons: The pool could have been a bit cleaner
Location: Good shopping malls close by
10 min from the airport in a quiet business area, easy access to the main 101 into town.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 out of 5
Recommended
for Everyone
by A verified traveler

Details count

Posted Apr 21, 2015
The hotel property is nice, the rooms are okay but the bathrooms are extremely old!! There us hand sanitizer everywhere not sure if I should be grateful or concerned!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom j

Very nice hotel

Posted Apr 21, 2015
I was staying here for 1 night, they offer a shuttle from the airport, unfortunately the wait was very long (1 hr) as I just missed one, would have been nice if they could have left earlier as I was the only person requesting a shuttle late at night. They also charge for wifi if you want more than 1mb data. The free wifi was really very bad so had to pay for more, I mean you get free wifi in Starbucks! Other than this I was very impressed with the room and hotel decor and other facilities.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but pay attention to details!

Posted Apr 20, 2015
Beautiful, clean rooms but cold water showers! Didn't matter how long we ran the water. Also, they charge for everything - parking, wifi, etc. A bit too much given the location. All the other airport hotels had free parking. Shuttle to airport only runs on the hour.
5 out of 5
Recommended
for Families
by A verified travelerfrom SF, CA

super hotel

Posted Apr 19, 2015
Location: beautiful location along the Foster city Redwood Shores lagoon.
me and three kids (ages 7, 10 and 11) had a stay-cation at the hotel for one night. We were welcomed warmly and treated with gracious hospitality. The staff joked with the kids and gave us great service. We enjoyed a great dinner and a wonderful breakfast at the hotel resturant. The pool was fantastic and they allowed us a late checkout! Five star service !!
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and relaxing

Posted Apr 17, 2015
I will definitely stay in this hotel every time I visit SF.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified travelerfrom montreal

Tres bien

Posted Apr 11, 2015
Pros: Tout
Cons: .??
Location: Un peu loin au sud de SF mais le trajet se fait tout de même bien.
Chambre impecable. Lits confortable. 35 minutes de d-town SF et 10 minutes de l'aéroport. Je réserverais cet hôtel à nouveau sans hésitation.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Family visit

Posted Apr 11, 2015
The hotel is conveniently located near family and friends.
Comment from Hotel Management
Apr 23, 2015 by John Hutar, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California