Ratings based on 1,065 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Lynn from S. France & Hawaii

A little bit of France with great deal of service

Posted Apr 13, 2014
Pros: The high standards held by the staff. They allow dogs...very French!
Location: Excellent location for easy access to the SFO airport, Stanford, great restaurants and an easy drive to San Francisco or East Bay.
I live between S. France and the Big Island of Hawaii and the Sofitel is my "go to" hotel during my transits. The lagoon setting, immaculate, well appointed rooms and top notch service at every level of staff makes it that rare experience of a hotel you look forward to staying in. The cafe off the lobby has excellent pastries and espresso as well as an assortment of fresh sandwiches for a quick meal. The restaurant menu is well assembled with light offerings for the health conscious. The wine list is superb and the sommelier inserts a short list of his selections for the day. The staff is, by far, the most professional and courteous I have encountered in my extensive travels. Every care is taken to make your stay pleasurable and it is all done with sincerity. Many thanks to each of them Lynn M. Mallard
5 out of 5
Recommended
for Families
by LallyGals from PA

Great place to watch rowing!

Posted Apr 1, 2014
Pros: Cleanly, full service, attractive!
Location: Restaurants, shops, SF, the airport were very easily accessible to us from the hotel.
The Sofitel was a lovely hotel and venue from which to watch the rowing races over the weekend!
Comment from
Jan 2, 2014
Bonjour! The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by Cha from san fransico ca

Loved every bit of it. Made me feel at home

Posted Mar 31, 2014
Very comfy! Great service! Loved how romantic and homey my room was!
Comment from
Jan 2, 2014
Bonjour! We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler

Love this place

Posted Mar 31, 2014
Cons: Bar services, I had encounter the sometimes the bar tender dont seems to realized you arrived and even after to let them know you want to order.
Hi, I love to stay at this hotel for a weekend getaway! The front desk team are great and friendly. The food is amazing they have a full bar services and setting area to have a nice relax day.
Comment from
Jan 8, 2014
Bonjour, Thank you for taking the time to share your wonderful comments with our team. I will be sure to congratulate them on a job well done. See you next time at the Hotel Sofitel! Yours truly, John Hutar General Manager
5 out of 5
Recommended
for Everyone
by Dulce from Houston, TX

Gorgeous hotel!

Posted Mar 25, 2014
The staff is very nice & helpful. Try the bakery! We stopped by every morning before we left. It's very nicely decorated & such a good price. Pretty satisfied with our stay
Comment from
Jan 8, 2014
Bonjour, Thank you for taking the time to leave your positive feedback. We always aprreciate when a guest enjoys their stay so thoroughly. I will be sure to share your comments with my team. Thank you for choosing Sofitel! Yours truly, John Hutar General Manager
5 out of 5
Recommended
for Couples
by travelover from Silicon Valley, California

Nice, quiet and have great water view!

Posted Mar 21, 2014
We live 30 miles away from this hotel but really enjoy our little weekend getaway stay there. Staff at front desk are very nice and always try their best to accommodate our requests. Room is very clean and we got great water view. We especially like the hotel location because it is surrounded by office buildings and so quite on weekend. Food in the hotel restaurant is good too. The only negative comment is we have to pay $20 for self parking. The hotel location is nothing like the city in San Francisco. The parking garage is wide open. Probably the hotel management can give a consideration to take out the parking surcharge and make it as an incentive to attract more business.
Comment from
Jan 8, 2014
Bonjour, We are very happy that you enjoyed your stay with us at the Sofitel San Francisco Bay. We appreciate you taking the time to leave your feedback with us. I will share with my team how you enjoyed our restaraunt and other amenities. Hope to see you again next time! Sincerely, John Hutar General Manager
5 out of 5
Recommended
for Everyone
by steve

Nice and near oracle

Posted Mar 17, 2014
Cust svc was excellent. Extremely friendly and great little pool area
Comment from
Jan 8, 2014
Bonjour, Thank you for leaving us a review. We always appreciate hearing back from our guests. I am glad you enjoyed your stay with us. Yours truly, John Hutar General Manager
5 out of 5
Recommended
for Everyone
by eric from toronto, canada

Very nice hotel near sfo airport

Posted Mar 12, 2014
Pros: detachable shower head and bed
Cons: nothing
Location: it is a business area. not sure what to do for tourist.
for the money that I paid for, everything is beyond my expectation. detachable shower head, free wifi, nice bed. coffee machine. i am pleased!
Comment from
Jan 8, 2014
Bonjour, It makes me happy to hear that you were pleased by the amenities in your room. At Sofitel we always try to provide the comforts of home for our guests which includes a very comfortable SoBed, fresh coffee and others. We hope to see you again soon! Yours truly, John Hutar General Manager
2 out of 5
by Lynn from Los Angeles, CA

Too Noisy

Posted Mar 10, 2014
Pros: bed was very comfortable and the bath/shower water was really hot.
Cons: food and coffee in restaurant was mediocre at best.
Location: close to the peninsula
I had the same experience the last time I stayed at this Sofitel Hotel. too much noise made it difficult to sleep. I specifically asked for a quiet area of the hotel and they put be on the seventh floor wing right next to several traveling high school soccer teams… Oh Joy! 6:00am wake ups as they yelled down the hallway over two days… and the fun gathering of 20 or so kids at the end of the hallway until after 10:00pm on both nights… This is a nice hotel and they really need to get the piped music at the pool shut off at a reasonable hour and the noise under control especially for business travelers who need to go to sleep a little earlier than most tourists.
4 out of 5
Recommended
for Business Travelers
by Lina

Pleasant stay

Posted Feb 24, 2014
Pros: gym
Cons: I think that it should be improved noise of air conditioning of the room.
Location: good
All staff is kind, the atmosphere of the hotel is also good.
Comment from
Jan 15, 2014
Bonjour! We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California