Ratings based on 1,184 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Sonoma County

Would have expected better

Posted Aug 24, 2014
Pros: The windows opened
Cons: New mattresses
Location: Near SFO. I got to see the America's Cup racing boat in Oracle's front yard.
For a facility advertised as an "Upscale" hotel, I would have expected more. The bed was terrible and hard as a rock. The tub was advertised as a "deep" tub but it was no deeper than mine at home. While in the restroom the band playing in the bar on the first floor below could be heard in my room. After all day meetings and traveling all I wanted was to lay down and that was a challenge.
1 out of 5
by A verified traveler

Hotel is very dirty. Employees unfriendly.

Posted Aug 24, 2014
This hotel tries to be upper class but is merely dirty, with poorly done and dusty renovations. The employees are very unfriendly and even though the hotel promised expedia a refund since the hotel triggered my asthma, the front desk sneakily charged more. You will be disappointed if you stay there.
5 out of 5
for Everyone
by A verified traveler from Canada

Excellent hotel and staff

Posted Aug 19, 2014
The staff were very friendly and polite. The hotel is well maintained with a great view of the lagoon behind it. Would definitely recommend staying there and we would do so again without hesitation. An outstanding hotel and an exceptional experience.
4 out of 5
for Everyone
by A verified traveler from Redwood City

Very nice hotel

Posted Aug 14, 2014
I was not notified that we had to pay for parking.
5 out of 5
for Everyone
by A verified traveler from VA

Nice hotel!!

Posted Aug 12, 2014
Pros: Lovely hotel and our room was very nice.
Location: Everything is a drive away....but still close! Easy drive to the airport or they provide free transportation to the airport.
We stayed in the Sofitel one night and we upgraded to a suite. The suite was very spacious with a separate living space from the "living room". We did not eat in the restaurant but it looked full so someone enjoyed it. They offered a sit down breakfast or some nice "grab and go" sandwiches or yogurt in the lobby sandwich shop. It was only about a 20 min. ride north to San Fran airport. The only caution it is located in a office building type complex so it is not a place that has restaurants, bars or shopping in walking distance. We drove one exit south (5 min) to the small town nearby and there were some fun restaurants there.
4 out of 5
for Everyone
by A verified traveler

Great hotel for business travel.

Posted Aug 11, 2014
Location is very convenient for getting to SFO or to companies in bay area since is between SFO and Palo Alto. My room has a great view of the pond no the back of the hotel. Staffs are very friendly. Unlike most of the hotel near SFO, it offers complementary parking. The only thing I wish to have been better is the swimming pool, which is to small get a workout. But will stay there again.
5 out of 5
for Business Travelers
by A verified traveler from Vancouer BC

great hotel as expected

Posted Aug 10, 2014
Pros: turn down service and condition of the hotel
Cons: more often airport shuttle bus
Location: it is a tech business park, nothing to do and nothing around except offices
it is a very clean, and outstanding in service and cleaning as well as customer service hotel.
4 out of 5
for Everyone
by A verified traveler from El Paso Texas

VIP acces not true.

Posted Aug 5, 2014
Pros: Comfort & cleaness
Location: Not too much to do in the area
I stayed at this hotel for the VIP access upgrade from expedia. What I get is only "free" internet and I was charged $ 14 dlls the next day morning at my check out ( because the lady told me I choose the high speed internet from my browser) It is a Beautiful hotel 20 mins drive form the airport & 30 min drive to Standford University. I was planning to stay there next week I have to go back to SF. But this time I will give the opportunity to another VIP acces hotel.
2 out of 5
by A verified traveler from San Francisco

Very nice looking hotel.

Posted Jul 29, 2014
Pros: The staff at the front desk were very friendly and seemed to be truly concerned with any problems I might have had!
Cons: Bedding, counter tops and glasses be cleaned properly
Overall I was very disappointed in the general cleanliness of the room. One could tell the bedding had not been changed by things found on/in it. The counters had not been wiped clean and it looked like a hand towel had been used to clean the glassware in the room. I am not a neat freak but one would think I am talking about the motel 6 down the road not a highly recommend hotel such as the Sofitel.
4 out of 5
for Everyone
by A verified traveler from Nevada City CA

Gave me an adjoining room to accommodate family

Posted Jul 21, 2014
Great location and clean room. Just wished it came with a continental breakfast.
Comment from Hotel Management
Jul 30, 2014 by John, Hotel Management
Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California