Ratings based on 1,688 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Fort Myers

Disappointed with the room.

Posted Jul 29, 2015
The staff was fantastic. The grounds and common areas were in excellent shape. Upon entering the room, however, we were greeted with a petroleum smell. The bellhop seemed unconcerned so it must not be an unusual problem. Since we checked in late, we were ready for bed and thus didn't ask for a different room. Usually these smells go away if you turn on the fan. It didn't. Upon crawling into bed we were greeted with a most uncomfortable mattress. Stiff and lumpy, it felt like we were on a sleeper sofa mattress. We were happy to leave in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel ! Beautiful view of the bay

Posted Jul 28, 2015
It was very clean, comfortable and most important the staff were amazing !!! I loved the cafe they have in the lobby and the gym ! Everything met my expectations ! Definetly coming back again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Cons: The staff could act like they care about the guests
The hotel itself was fine for what we needed, but I was not impressed with the staff. We had an early morning checkout to catch a flight. Our keys didnt work so we couldnt get to our car and the staff just stood there and watched us struggle. We asked them for help after a few minutes and they told us to just keep trying. Eventually we ended up using their intercom system to get someone to open the gate so we could get our car out. Then we tried to check out, but no one was around. We waiting for 10 minutes before a hotel person came to check us out. We even asked another staff member to help us or find someone who could and they told us to just wait. They couldnt print our receipts so they said they would email them to us. That was more than 24 hours ago and we still have not received them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Jul 28, 2015
Pros: Fast check-in, free shuttle service from the airport. Excellent porter service.. Great room service. Comfortable beds. Very clean bathroom.
Needed a nice comfortable hotel for one night near the airport. Sofitel fit the bill. Got a great rate on line with Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a fabulous view of waterfront

Posted Jul 27, 2015
Pros: Water front and proximity tech companies, notably Oracle.
Cons: Shuttle service to pick up and drop off - A MUST IMPROVEMENT.
Location: Water front exotic location and close to several world renowned tech companies in the area.
The airport is a little bit father than I would have wanted. A cab ride actually costs about $45 each way. The airport pick up from the hotel shuttle was very disappointing. After waiting for 45 minutes I finally had to take a cab spending $45. Fortunately the hotel reimbursed the cab fare when I explained my wait for the shuttle that never showed up. There is no shuttle back to the airport until 6AM, so if your flight leaves early you have to take a cab as I did spending another $45!! The hotel is really nice. Friendly staff and has the French touch to it (Sofitel being French.) The water front is exotic with view of Oracle's HQ. The food was good. They try hard to please their guests with their own unique cuisine and libation - plenty of light weighted and healthy choices. All in all, it was a nice experience and I would recommend business travelers and families for a stay at this hotel.
3 out of 5
by A verified traveler from M

Front desk person was unfriendly

Posted Jul 26, 2015
Room key didn't work. Front desk person was bothered that I wanted to check in. Really far from airport. Shuttle not convient will not stay here again
Comment from Hotel Management
Jul 28, 2015 by admin, Hotel Management
Dear M, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for service that was not up to our standards. Please rest assured that we are taking the appropriate measures to address and correct the problems. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Everyone
by A verified traveler from Montebello, Calif.

Posted Jul 24, 2015
Pros: Very quiet area, away from any Hotel strip.
Cons: A little update on the rooms,need a safe and refrigerator with snacks.
Location: Everthing was close by, 5 miles to restaurants and mall.
Great location, very close to Restaurants and a mall, also close to San Mateo where we were attending a Family Function. Would stay at the Sofitel again when ever we visit the San Francisco area again.
Comment from Hotel Management
Jul 28, 2015 by admin , Hotel Management
Dear Robert, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent hotel convenient to San Mateo and SFO

Posted Jul 24, 2015
Pros: Comfort and size of room plus beautiful setting.
We got an incredible weekend rate for this excellent hotel. Beautiful facility in a lovely setting and convenient freeway access to get wherever you are going. Minutes from downtown San Mateo, Belmont and other south bay cities. Staff very friendly.
Comment from Hotel Management
Jul 28, 2015 by admin , Hotel Management
Dear Jonathan, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver

Posted Jul 23, 2015
Pros: The outdoor swimming pool is wonderful with good view.
Sofitel is a good hotel with terrific environment, peaceful and clean. It's close to 101 and so is easy for traffice. We stayed for 4 nights.
Comment from Hotel Management
Jul 28, 2015 by admin , Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel- loved everything about it!

Posted Jul 22, 2015
I absolutely loved this hotel. The staff was pleasant and helpful. Food was great and the rooms were fantastic.
Comment from Hotel Management
Jul 24, 2015 by admin , Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California