Reception

Reviews of The Bartlett Hotel and Guesthouse

2.5 out of 5
The Bartlett Hotel and Guesthouse
240 O'Farrell St, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 297 out of 938 reviews" "
Rating 8 - Good. 387 out of 938 reviews" "
Rating 6 - Okay. 142 out of 938 reviews" "
Rating 4 - Poor. 74 out of 938 reviews" "
Rating 2 - Terrible. 38 out of 938 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Nicholas

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Right up front: There were no staff in the building. They disabled our access cards (they say by accident), and when we got locked out, we had to go to a completely different hotel down the road to have them give us new Hotel Keys. The bathroom was filthy, the shower drain was clogged with hair. When we called to have someone come fix the clog so we could shower, nobody answered the phone, and we couldn't leave a message. They give you two keys, one for the outside door, and one for the hotel room. Managing these keys is cumbersome. You will need to flip between these keys to open the outer door, inner door (there's two doors, it's really stupid), activate the elevator (Which is already inside two doors), and then get into your hotel room. There is a Bar that is part of the hotel, and they prop the door open, which blocks the ramp into the hotel, so if you are in a wheelchair you are absolutely screwed. The elevator is terrifying, it creaks, groans, shudders, and jerks around. At night, the area becomes absolutely saturated with the homeless. Two women screamed at us for trying to enter the hotel when they were trying to sleep, and tried to shake us down for money. There was a ton of road construction, screaming, and even illegal fireworks being set off right outside our window. Literally, right outside our window. The blast blew the window open. Oh! The window! Hope you don't have kids, the Windows have no grate, screen, etc. If you open it, you can fall right out.
Stayed 6 nights in Mar 2024

10/10 Excellent

Julian

Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 2 nights in Feb 2024

6/10 Okay

Helen

Liked: Cleanliness
Disliked: Amenities
Room was basic but clean. However to check in i had to lug my luggage all the way to another hotel round the corner and back. Really inconvenient and difficult.
Stayed 1 night in Feb 2024

8/10 Good

Zhantai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but clean. For staying 1-2 night for single is good, but for family no.
Stayed 6 nights in Feb 2024

2/10 Terrible

THE

Stayed 1 night in Feb 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service
The room was clean, the place was quiet. the restaurant attached is unreasonably expensive for what it is, and is very busy so its tough to get in. But the neighborhood has plenty of good options and its close to Moscone for conferences. Two things bothered me about the stay: 1 is the elevator certification expired 2021 and the elevator is terrifying. You can tell you are dangling, and it bounces around while moving. 2 is there is some roof unit that sounds like a woman screaming every time it turns on. You get used to it for the most part, but i still woke up a few times to it even 4 nights in. Bring ear plugs is probably the right move. I would stay again if no other options were a good price.
Stayed 5 nights in Jan 2024

4/10 Poor

Hubert

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Pia Maria Carmella

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Malak, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the facility during JPM event. Premium location and great price compared to other hotels for the event . I wasn’t expecting a daily housekeeping. I brought my extra towels. Room clean . Check in/out in their sister hotel Stratford
Stayed 4 nights in Jan 2024

4/10 Poor

James

Stayed 7 nights in Dec 2023

10/10 Excellent

Theodore, San Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
We love this place! Spacious rooms, convenient location!
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for price. Clean, quiet enough, and no frills. Would definitely book again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bartlett was an excellent place to stay for one night. The location was perfect, being right near Union Square with lots of dining and shopping options. The room was spacious with a very comfortable bed. I enjoyed using the bathtub! It was great value.
Stayed 1 night in Dec 2023

6/10 Okay

IBRAHIM

Liked: Property conditions & facilities
Nice neighbourhood with good security.
Stayed 5 nights in Nov 2023

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Fresh and Clean towels, blow dryer was available upon request, clean sheets and bedding! Felt very safe, requiring key card entrance at the door and elevator. Window was single pane, but nice breeze through the window. Not quiet, but that’s the neighborhood we’re in. Need to check-in around the corner at Hotel Stratford. Otherwise, wonderful stay! Will stay again!
Stayed 3 nights in Nov 2023

10/10 Excellent

Daudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the money.
Stayed 3 nights in Oct 2023

4/10 Poor

MICHAEL

Business traveler
Liked: Cleanliness, staff & service
Not expecting that
The rooms don't have A/C. This is something to watch out for. The walls are paper thin being this is an old establishment. The bathroom shower water pressure is also dismal
Stayed 1 night in Nov 2023

6/10 Okay

Dennis

Liked: Cleanliness
Disliked: Amenities
Really well-located hotel - close to lots of public transit options, and even walkable if you have a little more time. Certainly not modern, but clean. The staff being at a sister hotel around the corner made it feel a little empty/isolated. While they're up front about it being bare bones (e.g. no daily cleaning, which I'm fine with) the lack of essentials like face cloths, extra blankets, and even a tub drain are a bit much. That said, I'd stay here again in the future.
Stayed 3 nights in Oct 2023

4/10 Poor

jose

Liked: Cleanliness
Disliked: Staff & service
Stay away unless you are desperate
There is no one at the front desk or anyone that is, to tell you that you have to pick up your key card at a different hotel around the whole entire block. No parking, the lobby is abandoned, there’s an old vending machine with nothing in it. And everything is dirty. The lobby does not have outlets for phone.
Stayed 2 nights in Oct 2023

2/10 Terrible

TAMI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could NOT EVEN USE THE BATHROOM I’m soooo upset with this I did NOT STAY in the room I hand the so called keys back to where I got them at 5 pm I could not even use the toilet!! I am owed a refund for not staying in that hell hole
Stayed 1 night in Oct 2023

8/10 Good

Stephanie, Calgary

Disliked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, room comfort
Do not recommend.
The room was stuffy and hot. Didn’t like the hallway bathroom. Overall, won’t be staying here again.
Stayed 2 nights in Oct 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Disliked: Staff & service
More like a hostel than a hotel. No frills & you get what you paid for!
Stayed 2 nights in Sep 2023

4/10 Poor

David

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I was not aware that they had merged with another hotel and that I would have to check in at a different building. This was poorly handled.
Stayed 2 nights in Sep 2023

6/10 Okay

Godswill

Business traveler
Disliked: Room comfort
Like A Hostel
The biggest thing is that this place has a single toilet and a single shower for the floor. Like bring slippers because it has a shared shower for the floor. I've been to hostels with more facilities than this. The bed wasn't comfortable and there's not much ventilation where I was. Wasn't very enjoyable to me.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cesar

Stayed 4 nights in Sep 2023

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close Parking structure
Stayed 3 nights in Sep 2023

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Beautiful historic property. Loved.
Stayed 1 night in Sep 2023

4/10 Poor

Eric

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No coffee, no AC, no vending machine and no one at the front desk… you have to walk around the corner to a diff hotel to talk to someone. Main lobby inside smelled like a homeless person slept there.
Stayed 4 nights in Sep 2023

6/10 Okay

Paul Anthony, LIVERPOOL

Disliked: Cleanliness, amenities
i liked the help i got from the man who worked there on first day i arrived i couldnt get in my room ,he got me in the room ,room service i had none no toliet roll or hand soap
Stayed 10 nights in Aug 2023

8/10 Good

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There are reasons this hotel is so much cheaper than other nearby hotels, but given those expectations, I had a great stay. You have to check in at another hotel about a block away, but that check-in process was smooth, and when I checked out I could just leave the key cards in a dropbox. I paid extra for a room with my own bathroom and it was clean and quiet. No AC, but there was a ceiling fan and it's San Francisco so it never got too hot.
Stayed 4 nights in Aug 2023

8/10 Good

Theodore, San Bruno

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price! Has a community kitchen!!
Stayed 1 night in Aug 2023

6/10 Okay

Mariana

Stayed 2 nights in Aug 2023

6/10 Okay

siamak

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location is excellent, in walking distance to the transport and shopping areas. This is an old building which was renowated. Overall, not a good and thorough renovation. The room was good in terms of cleanliness, bathroom was very good and clean. Our room was facing another buildin with a few meters distance. Bed was very uncomfortable. There is a safe in the room but it was close and nobody was there to ask. We didnt see anyone in the reception to ask for changing "the only two towels" which were dirty. And no one cleaned our room during 3 nights stay. No phone in the room to call any reception, if there was any.
Stayed 3 nights in Aug 2023

6/10 Okay

Sandra

Stayed 7 nights in Jul 2023

8/10 Good

Rachele

Traveled with partner
The property is ok for the price paid. However downtown is full of homeless people. Didn’t feel safe to walk at night so we always took the cab.
Stayed 3 nights in Jul 2023

8/10 Good

Jamileth

Liked: Cleanliness, staff & service, property conditions & facilities
loved how it’s only 2 blocks away from the bart. there’s also a washing room for your clothes which made it convenient so i wouldn’t have to pack so much clothes. you would have to check into a different hotel to get the keys but that’s not a big deal , the staff is very friendly and i would definitely recommend this hotel
Stayed 9 nights in Jul 2023

8/10 Good

Rhett

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Location good, but not stellar, no luggage storage
There was a loud electronic noise that was intermittently on which was annoying since it was on at 6:30am and 2:30am and many times in between. No left luggage was a hassle:/ and sort of unnecessary when I paid 800, I should be able to leave a bag for an hour.
Stayed 2 nights in Jul 2023

6/10 Okay

evan

Disliked: Staff & service
Basic amenities with a lack of hospitality touch. Firm bed and pillows.
Stayed 1 night in Jul 2023

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Carmen

Business traveler
Liked: Cleanliness, staff & service
Great affordable place near convention center.
Stayed 3 nights in Jul 2023

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service
Clean, comfortable room in an old, but remodeled hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Akhane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean and can be deceiving. There was no front staff available. Check in was in another hotel. The Bartlett Brew was good.
Stayed 1 night in Jul 2023