Ratings based on 1,407 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel, staff helpful and friendly

Posted Jul 24, 2015
Hotel was very nice, complimentary coffee and juice in the morning was a perk for me, the location is on top a hill therefore coming home if you're walking is always uphil, my family got good exercise everyday we were there.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Hotel used for Holiday

Posted Jul 23, 2015
Pros: Good location in respect to shops and facilities.
Cons: The hotel for me requires modernising and appears dated also the cleaning could be better. Our room would be noisy for some due to trolly buses.
Location: Everything you need is near by.
The hotel staff were very helpful and polite. The hotel appeared during my stay to be mainly used by business people rather than families.
3 out of 5
by A verified traveler from r

To high price for this hotel

Posted Jul 22, 2015
Location is not the best in town. Room comfort was medium. Bathroom was ok. The bed was bad! Breakfast was terrible!!! Was the minimum you can get. No changes . every morning was the same. Tv was also very limited. The Only Wifi however was good.
1 out of 5
by A verified traveler

Posted Jul 21, 2015
Cons: Be a bit more forgiving in offering a refund for an unexpected earlier checkout by a full day and not offering a refund for that day.
Very disappointed with the way our holiday ended.When I had to check out a day early I was informed by staff that the hotel was happy to refund me for the early departure but could only Be done after a confirmation from Expedia it was ok. To now be informed that a person named Jeffrey from the hotel has now said no to the refund After we had left is a very poor showing in customer service and a bad reflection on the hotel's Administration.
3 out of 5
by A verified traveler

Okay hotel. Doesn't live up to expectations

Posted Jul 20, 2015
Small room. Shower head too low. Breakfast very expensive for a low quality buffet. Room noisy. Good bed. Great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from NRW

Sehr schönes Hotel in zentraler Lage.

Posted Jul 17, 2015
Lage in sicherer Gegend direkt neben Chinatown. Hotel macht frisch renovierten Eindruck. Grosse Zimmer. Tolle Aussicht. Schönes Bad. Doppelbetten sind leider kleiner als Queensize - daher nur bedingt zu Zweit nutzbar. Aufgrund des Straßenverkehrs recht laut. Fenster lassen sich öffnen. Sie bieten aber auch geschlossen keinen Schallschutz.
4 out of 5
Recommended
for Everyone
by A verified traveler from München

Tolles Hotel mitten in der City!

Posted Jul 17, 2015
Super Hotel in zentraler Lage (Union Square nur zwei Blocks entfernt) und mit sehr guter Verkehrsanbindung (Cable Car direkt vor der Tür)! Sauber, modern und angenehm eingerichtet mit hilfsbereitem Personal. Lediglich das Housekeeping bräuchte bessere Sprachkenntnisse...
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 15, 2015
Fine hotel, convenient.....................................
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Great hotel great location

Posted Jul 14, 2015
The hotel is very central to everything. Staff are friendly, free bike rental was a positive. Rooms are clean. Overall the hotel is what you would expect for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel in Nob Hill!

Posted Jul 13, 2015
The hotel was great. Staff were super nice, free printer was really helpful, good wifi! The room was very nice with a view, the only drawback was that the SF trolleys could get a little loud in the morning. We were in the one room right on the corner so probably not generally an issue