Ratings based on 1,074 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Great location, spacious rooms

Posted May 24, 2015
Pros: Location, friendly staff, large spacious rooms
Cons: Decor could be updated. Bath towels too new, did not absorb very well.
Location: 10-15 min walk to Ferry Building. Union Sq just a couple of blocks away, great shopping. Have crab bisque in Nordstrom Cafe Bistro.
My two sisters and I recently stayed at the Donatello, first time visit to SF. Excellent location and really spacious rooms with a separate wardrobe area and a small kitchenette. I would've liked more light in the room. Bathroom was adequate and clean. Nice touches like the bowl of apples at reception and wine & cheese on Fridays. Concierge staff in the Club Lounge were extremely helpful and friendly to deal with. In fact ALL the staff were friendly. I found the city street noise at night hard to get use to but that would be expected for inner city living. We all had a great holiday and are looking forward to returning asap.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 横浜

ユニオンスクエアに近い便利なホテル

Posted May 16, 2015
Pros: 立地が良いうえに コーヒーなどのサービスのあるクラブでは 探していたレストランの予約までしてくれました。
Cons: 水圧のせいかシャワーの出方が今一つでした。
Location: ユニオンスクエア
キングサイズベッドの部屋に5泊しました。電子レンジ 冷蔵庫 バスタブ ソファスペース ありのゆったりとした部屋でした。14階のクラブでは常にコーヒー お茶があり大変便利でした。 ホテル内のイタリアンレストランもなかなか良かったです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus

Posted May 10, 2015
Nice hotel in convenient location. Rooms are large, although bathroom a bit small, but not a big deal. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Location: Great location, near Union Square, shops and transport.
A lovely hotel, great staff, clean, comfortable room, easy walk to all tourist spots.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff, always smiling!

Posted May 4, 2015
Early checkin was a breeze! Had to wait for a late train so the bellman held our bags after checkout to let us explore the city luggage free for a few hours. A true gem of a stay!
2 out of 5
by A verified travelerfrom warwickshire

Area not great

Posted May 2, 2015
Hotel is not in the best area, although close to union square it is also next to tenderloin, did not always feel safe outside hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterey

Nice hotel close to everything.

Posted Apr 27, 2015
We loved the rooms that was the number one selling point. I didnt like the way they handled the complimentary chocolates (one small square) of which they wanted you to fill out a form, which probably was used for marketing. We loved the wine and cheese party on Friday but it was strange when they tried to push their novelty shirts in a formal presentation at that event.
1 out of 5
by A verified traveler

Soetwas hat man noch nicht erlebt

Posted Apr 27, 2015
Beim check-in sagte man uns dass wir nach einer Nacht umziehen müssten obwohl wir unser Zimmer bereits im Dezember über Expedia gebucht hatten. Als wir am nächsten Morgen mit gepackten Koffern an der Rezeption standen wusste das Morgenpersonal von nichts und konnte sich die Falschinformation auch nicht erklären. Man brachte unser Gepäck wieder zurück ins Zimmer. Bei der Ankunft am Abend bemerkten wir bereits dass der Roomservice schlampig gearbeitet hatte und kaum etwas aufgeräumt oder aufgefüllt wurde. Als wir am 2. Abend zurück kamen und die Zierkissen auf den Boden geworfen vorfanden, die Kaffeemaschine dreckig, das Bad nicht aufgefüllt, Bügeleisen nicht aufgeräumt und Bett nicht gemacht, beschwerten wir uns bei der Rezeption. Der Mitarbeiter war von unserer Beschwerde genervt und unhöftlich. Wir baten darum die Mißstände innerhalb der nächsten Stunde zu beseitigen. Als wir zurück kamen war das Sofa als Bett hergerichtet, aber nichts von den Mißständen beseitigt. Wir beschwerten uns abermals aber die Rezeption war selbst nach 3 Anläufen nicht in der Lage die Mißstände korrekt an die Notbesetzung des Housekeepings weiterzugeben. Diese bestand aus einem alten Mann der kaum Englisch sprach. Um 22 Uhr gaben wir auf. Am nächsten Tag verlangten wir jemanden aus dem Management zu sprechen, aber es war angeblich niemand da. Wir können dieses Hotel aufgrund des schlechten Personals leider nicht empfehlen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Position perfect.

Posted Apr 18, 2015
This hotel is in a terrific position to access Union square and is literally steps from transport to anywhere in SF. There is even a major car rental hub within a block. Service was friendly and helpful. Only concern was street noise in the room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Everything was nice

Posted Apr 14, 2015
Pros: The staff was helpful, the room was clean and spacious.
Cons: The water pressure of the shower was not enough.
Location: Very conveniently located.
We got a room with a small kitchen and a sofa for 3 people. The room was spacious and pleasant.