Ratings based on 658 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Cynthia from Idaho
Central location, pleasant and very helpful staff!Posted Apr 9, 2014
Pros: Staff, roomy, big soft towels, robes, refrigerator, dishes, and microwave.
Cons: Be allowed to use the roof top area at night.
Location: Easy walk to restaurants, stores. transportation, & Chinatown.
The room was large and had a small refrigerator, dishes, and a microwave. The staff graciously provided extra towels and toiletries. They gave tips about where to eat and helped with directions to get around the city. We enjoyed our stay and would be happy to return.
for Everyoneby Barb from San Diego
Great Location Close to Union SquarePosted Apr 3, 2014
Pros: Great location, very nice room.
Cons: It would be nice if they had a bar other than the little tiny one with the piano in it. It just seemed weird and not worth having.
We've stayed here before because it is so close to Union Square and we like that location. It has been updated and the rooms are very nice, tastefully done and comfortable. There is no view from the window, but you expect that in that area. We were surprised that the concierge wanted us to come to a time share presentation, but we didn't want to waste precious time in the city doing that since we aren't interested. She didn't seem to know much about restaurants either. We walk to Sears for breakfast, it's close and there's nothing available in the hotel.
by kimmy from SF
Loud to stayPosted Mar 16, 2014
We stayed on 8th floor at the corner room. Room condition was so nice but my husband and I couldn't sleep at all because it is too loud!!!!!!!! Barely slept 2hrs. You can hear people talking on the street and also, car. I won't go back to stay.
for Everyoneby kns from pa
Love it!!!!!Posted Mar 5, 2014
I really enjoyed staying at this hotel. Location was excellent!!! Stuff members are so nice and kind, especially thanks to Jesus(front dest) cool name~~ N Peter was very kind telling us all the wonderful place to go to. Unforgettable memories in SF.
for Everyoneby A verified traveler
Comfort, Excellent View & Awesome LocationPosted Feb 17, 2014
Pros: The location. Its located near to the Union Center. Its just a few block from Westfield Mall, cable car station, bike rental, cafes, and shops
Cons: The staff
Location: The location. Its located near to the Union Center. Its just a few block from Westfield Mall, cable car station, bike rental, cafes, and shops
It was an awesome experience. I just went there to my honeymoon and I love it. The room was really comfortable and big, there was a sofa, desk, a king bed, microwave, mini refrigerator and a wide closet.
for Everyoneby A verified traveler
Great hotel near Union SquarePosted Feb 15, 2014
Room and amenities were excellent. Comfortable, conveinent well kept.
by Andrew from UK
policy of not cleaning roomsPosted Feb 11, 2014
Pros: I will not stay in this hotel again and cannot recommend it
Cons: Regular and daily cleaning of rooms. responding to comments and complaints
Location: Good location near Union Square, but lots of beggars who can be aggressive.
My room was not cleaned for days which is hotel policy, not something I knew before arrival. The room was big but drab. I gave reception some postcards and asked if they could put stamps on them and post them. They said they would be pleased to do this for me. They were posted without stamps. Two have arrived in UK, the rest unsurprisingly have not. I emailed the hotel company about these issues. No reply.
for Everyoneby Gerry from Northern Ireland
Centrally located with very helpful staffPosted Feb 8, 2014
The room was large and had a shared patio It was very clean with a second television screen inserted into the mirror in the bathroom All the staff were very helpful indeed and the desk staff even charged my mini flick video camera as the plug in the bedroom was of insufficient voltage for that particular task Overall enjoyed my stay there immensely and enjoyed their wonderful Italian cuisine on their first floor in house restaurant
Recommendedby A verified traveler
Great locationPosted Jan 15, 2014 on Hotels.com
Staff very helpful and friendly. Top floor lounge comfortable with coffee and tea available all day. Will definitely stay again.
for Couplesby A verified traveler
Great location when in SF for seeing shows.Posted Jan 15, 2014 on Hotels.com
Sheets were pilled, rough. Patch work in bathroom wall was not sanded nor painted.