Ratings based on 3,504 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tan

Nice location, can get around San Francisco easily

Posted May 26, 2015
I would prefer the hotel comes with free wifi since the hotel rate is considered reasonably expensive, been staying in the hotel for 3 nights, wonderful experience except we have to pay for the wifi.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, London, Tokyo

Great Hotel! Awesome View!

Posted May 26, 2015
This is one of the best hotels in the city--great view from the top of Nob Hill, cable car right outside the hotel, walking distance to Union Square, North Beach, and Fisherman's Wharf
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice hotel on Nob Hill

Posted May 25, 2015
This hotel is beautiful. We arrived after a long trip, they had upgraded our room, which was nice. We got to our room only to find a yellow stain on the bed. I called the concierge, they were appalled. They offered me another room, I opted for them to just come clean and change the sheets. They came pretty quickly and changed the sheets. The supervisor of housekeeping called and apologized profusely. She gave me her direct number, if there was anything I needed call her. Other than that I enjoyed everything. They also had bathrobes for you very nice. I would go again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Walk San Fran

Posted May 25, 2015
The Fairmont is a true landmark that provides great views and easy walking to great areas of town
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
From start to finish our stay was exceptional. CLEAN, beautiful views, excellent in-room breakfast. The bar is elegant and cocktails are reasonably priced. Front desk staff was wonderful. A comfortable bed and a beautiful bathroom. Rooms aren't huge but well lit, and nice decor. Seemed very clean and fresh. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Nob hill great views

Posted May 4, 2015
One of the most beautiful hotels I've ever stayed in. Great bar with really good food. The rooms are stunning. Easy access to the cable car and stunning bay views. Would recommend it to anyone.
Comment from Hotel Management
May 13, 2015 by Lucas Schumacher, Hotel Management
Thank you for your extremely kind words about the hotel. As you mentioned, our location atop Nob Hill affords us some of the most stunning views in the City. Thanks again and we look forward to your return. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westport CT

Great Location

Posted May 3, 2015
Pros: Friendly staff. Beautiful hotel
Location: Valet service. Event was going on. Street in front of hotel closed . Valet staff did it handle the Check-in 's in a professional manner.
Standard room but extremely comfortable. Breakfast buffet was exceptional
Comment from Hotel Management
May 13, 2015 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the hotel. I'm pleased to hear you had such a nice visit and we hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful! Gorgeous and classy

Posted Apr 30, 2015
Parking was a nightmare due to a car show that was going on in front of the hotel. If would have been nice to have been notified where to park etc.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for commenting on your recent stay with us. I'm happy you found the hotel beautiful but apologize the parking situation was difficult. Thanks again and we hope to welcome you again. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel

Posted Apr 30, 2015
Stayed for our 25th wedding anniversary wonderful time.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
We're honored to hear you chose to spend such a momentous occasion with us and I'm thrilled it was such a great stay. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas
3 out of 5
by A verified traveler

Fairmont Hotel is a historical footnote

Posted Apr 28, 2015
Pros: People watching.
Cons: Better attention to detail from front desk staff. The maid service and room service were fine, the failure to execute came from the Front Desk.
Location: Location is deceptive. At the top of an impossibly steep hill, walking anywhere is not a good idea. Even young families could not walk down the hill
I enjoyed my San Francisco trip immensely, but was dissappointed in the service and attention to detail at the Fairmont. I had to call for my bag to be delivered to my room 3 times over 3 hours. The front desk got my newspaper request right on the 3rd day, not on the first two! The hotel looks a little the worse for wear. All the attention is on the new Ghirardelli Fairmont, there is a sales center for million dollar apartments in the Fairmont Downtown lobby. The location and the lure of SF means the Hotel will continue to do great business. There was a car show, proms, conventions, tours going on, so the people watching was great! The location at the top of a steep hill makes walking daunting even for young folks. Next time, I'll get a newer hotel location on more walkable ground.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for taking to time to comment on your recent stay with us. As you mentioned, our location atop Nob Hill affords us stunning views, but does come at the expense of some steep climbs. I'm sorry to hear you didn't receive better service during your stay. Thanks again for your feedback. Sincerely, Lucas