Ratings based on 3,015 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Possibly the best hotel in the world!

Posted Oct 13, 2014
I love the Fairmont SF. To me the best thing is the incredible staff. It's like they know that they are part of something truly special.
Comment from Hotel Management
Oct 15, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words about the hotel and staff. I look forward to sharing with the team and welcoming you again in the future.
3 out of 5
by A verified traveler from Denver CO

Lots of unanticipated expenses!

Posted Oct 8, 2014
Pros: Beautiful location. Rooms were nice.
Cons: See above.
Location: Lots.
Suggestion from concierge regarding eating establishment was terrible. Coffee cup in room was disgustingly dirty. Internet was not complimentary. Gym use was not complimentary. Parking fees were outrageously expensive. It's a beautiful property. Just be ready for fees you normally wouldn't expect to pay at a property of this calibre.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Excellent experience

Posted Oct 8, 2014
Great stay! Loved the hotel! This hotel is in a great location. Cable cars easy to get on from this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Grand Hotel

Posted Oct 6, 2014
Pros: The location, being a the top of the hill and central to our activities.
Cons: Include parking fee as part of the room charge.
Opulent and grande hotel; almost presidential. Enjoyed the stay and our room. The history appeals to us. It was a busy place, yet we didn't feel crowded.
Comment from Hotel Management
Oct 6, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words about the hotel. I'm pleased to hear you felt the hotel was so grand, yet personal at the same time. Thanks again and we hope to welcome you again in the future.
2 out of 5
by A verified traveler

Posted Sep 26, 2014
Do not stay in old tower-stay in newer tower. Pricey for what you get,overrated.
5 out of 5
Recommended
for Everyone
by A verified traveler from camrose, Alberta

Heaven on the top of the Hill

Posted Sep 22, 2014
Beautiful hotel, comfy bed and loved the walk in closet. Make sure to have the breakfast buffet. It's a wonderful location, quite walkable to everything.
2 out of 5
by A verified traveler from Dubai UAE

Lousy Service

Posted Sep 19, 2014
Pros: Room was comfortable
Cons: Loads. Too long a list
Location: CLose to the center of town, great places to dine.
They got it wrong right from the booking. They sent me an open and used bottle of Jam with my croissant. When I called In room dining about it, they apologized, but didn't offer to send another bottle. Considering there is a $5 room service charge and a 20% gratuity over that, I think this service was unacceptable. Has to be one of my worst Fairmont experiences. The waiter in the coffee shop in the lobby was very specific that he had just one coffee machine and he was just the one staff waiting at that time(3pm) and as such the Espresso would take 15 mins. Like I said, Lousy service. For that money, I'll stay elsewhere. Has to be one of my worst Fairmont experiences.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

lovely hotel full of character

Posted Sep 19, 2014
Pros: Position, style and character.
Location: Easy access to city. Cable car stop just round the corner. Nearby restaurants and bars.
easy access to the city and it's attractions. Hotel facilities were good. Very pleasant stay.
Comment from Hotel Management
Sep 20, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words Kay. I'm thrilled you had such a visit and we hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Camarillo CA

Great location and staff was very helpful. Elegant

Posted Sep 16, 2014
I was glad to be away from the busy downtown area. Great view, elegant and quiet
Comment from Hotel Management
Sep 21, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words Luz. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Shields, UK

Fabulous hotel with an amazing foyer.

Posted Sep 15, 2014
Pros: Luxury and grandeur everywhere.
Cons: Not may rooms have views but that cannot be changed.
Location: About a 10 minute walk to Macys on the square and a 25 minute walk down a steep hill to Fishermans Wharf (we always took a cab back up to the hotel!!)
This hotel was one of the most impressive I have stayed in. The foyer is huge, breathtaking with beautiful marble and gold everywhere. Very opulent and luxurious. The bedroom was newly refurbished and spacious. The staff were very attentive and gave 6 star service. I would definitely stay here the next time we are in San Francisco.