Ratings based on 2,947 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Historic yet beautifully updated!

Posted Aug 31, 2014
Wonderful stay! Loved the modern updates in the guest rooms including beautiful fixtures, carpets and very comfortable beds!
4 out of 5
Recommended
for Everyone
by A verified traveler from sf

Beautiful hotel close to union square

Posted Aug 30, 2014
Great place!! Beautiful entrance and rooms!!! Stayed one night and had a great time. Walked to union square and back really no problem, just be aware its at the top of the hill. Still a little pricey for no view.
1 out of 5
by A verified traveler from UK

Worst Hotel I Have Ever Stayed In.

Posted Aug 26, 2014
This is by far and away the worst hotel I have ever stayed in. The rudeness of the staff is beyond believable. We were a little noisy which admittedly a little unacceptable on our part however instead of asking us to keep it down, they asked is to leave with no warning or request to keep it down leaving us with nowhere else to go which is totally unacceptable. Aside from this, the room was small a bit dirty and not what you'd expect from the outside. To add the cherry on top of the cake, my partner was offered drugs by staff there which goes to show what a classless place this really is. My advise DO NOT STAY HERE!!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The one and only Fairmont San Francisco

Posted Aug 26, 2014
Pros: Everything
Cons: The hotel deserves a less utilitarian spa
Location: It is in the heart of SF. Everything is in hill climbing distance of the hotel.
Our stay at the Fairmont was the culmination of our Family holiday along the West Coast of the US. We couldn't have hoped for a more beautiful hotel, better room or more accommodating staff than at the Fairmont. The location atop Nob Hill afforded stunning views of the City. My only concern is that other hotels will fail to live up to the same standards in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located; part of SF history!

Posted Aug 23, 2014
Pros: Location, atmosphere, cleaniness
A historical monument of San Francisco at the heart of down town. Well maintained and with food facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

Luxury in San Francisco

Posted Aug 20, 2014
Pros: History, cleanliness and high quality of furnishings and bedding. Loved the old photos!!
Cons: Can't think of anything.
Location: Easy walk DOWN THE HILL to Union Square. This hotel is high on a hilltop, not for everyone.
If you love history and historic buildings you will appreciate the pedigree of the Fairmont San Francisco. This is a completely up-to-date modern hotel with all the amenities and luxurious details you could dream of. A city view is worth the indulgence, even if it is cloudy.
3 out of 5
by A verified traveler from New York

avoid at all costs

Posted Aug 20, 2014
Pros: its beautiful, the location
Cons: rates for nearly everything are outrageous.
Although the hotel itself is beautiful, the rooms are very basic. They nickle and dime you at every single turn. Despite the fact that the room was very expensive, the valet service for the car was $70 per night and you had no in and out privileges. There was not even a free water bootle in the room itself. I needed to use the conference room and it was beyond archaic. The center itself did not have a person on staff and there were no pens, staplers or anything else one may need in addition to the fact that the printer was broken. I needed to fax a 10 page report because there was no scanning ability. the first page was $3 and the next 9 pages were $2 each. Also the on site gym was no better than any other hotel gym and in fact not as good as many. Despite that, to use it was another additional $15 charge. I will stick with the St. Regis and Four Seasons thank you very much. Oh also, we only stayed one night. Check out at 11. Despite this we had maid service knocking on our door at 8am! why would a room be made up before we check out?
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Upmarket area

Posted Aug 20, 2014
Really nice hotel but if you want to be in the heart stay around union square. This is nice but a good up hill walk to get to town and back. Or you could catch the trolley bus
4 out of 5
Recommended
for Everyone
by A verified traveler from W.i

Good hotel

Posted Aug 18, 2014
Good staff, great customer service. Room clean and comfortable. Would recommend although you need to be fit to walk up Nob Hill.
5 out of 5
Recommended
for Everyone
by A verified traveler from glassford, scotland

Great hotel in a great location

Posted Aug 17, 2014
Pros: Location, facilities, staff and service.
Location: Ideal location with a great roof garden
This must rate as one of our all time best hotel experiences. A great location in a great city, superb service and a very relaxing bar and restaurant. The Tonga Room is well worth a visit just to see it. Highly recommended.