Ratings based on 2,970 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from League City, Texas

Our stay in San Francisco

Posted Sep 9, 2014
Pros: Décor and location
Cons: Nothing really
Location: It is located on Nob Hill which gave us a beautiful view of the bay.
This is a beautiful hotel which is in a great location. The staff was awesome except for the hostess in the Tiki Bar. She was a bit rude but other than that it was great. I would definitely stay there again.
3 out of 5
by A verified traveler from london

low end 5*

Posted Sep 9, 2014
Pros: cleaning, big hotel
Cons: staff worldy knowledge. provide more facilities in room, like plug converter, tooth brush set, mini sewing kit- u get this in other 5* hotels
Location: not good at all on a hill.
lobby smaller than expected. didnt like the hilly walk to union so too tiring. this hotel is away from most areas and a lot of walking is required. my room never had a nice view just the roof of older rooms. the trolley always has a long line difficult to get on one. staff are very rude, only a couple people and conceirege were nice, checkin and door man very unhelpful. more information provided about the local area would be useful. room service was very poor standard and very expensive. the sandwich made was soo basic. they always expect tips which i am not accustomed to. nice cafe downstairs . the only reason this hotel is woww is because of its history nopthing else.the location is awful to many homeless people around.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable

Posted Sep 8, 2014
It's was a great stay. The staff were helpful and hospitalic
4 out of 5
Recommended
for Everyone
by A verified traveler

Loud noise from a wedding party

Posted Sep 8, 2014
Great stay except loud noise on last night from a wedding party.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Sep 7, 2014
We couldn't have been happier with our stay at the Fairmont. Hotel is grand and nicely located for all the activities in San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Top notch. Got it on a last minute deal and very much enjoyed our stay. Staff is great. Rooms were well furnished and very clean. Well done.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Room with an Amazing View

Posted Sep 4, 2014
Stayed on 23rd floor overlooking the bay, Alcatraz, Golden Gate Bridge and Coit Tower. Beautiful facility with excellent service. Bed was extremely comfortable with nice linens. Breakfast was delicious but very costly at $100 for 2 without tip or alcohol. Be prepared to take taxi for sure up to the hotel and caution walking down. Not meant for folks with any limited mobility. Leave heels at home !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Westport, CT

Classic Charm and comfort

Posted Sep 4, 2014
One of the largest rooms we have ever stayed in -this is old-world comfort and service in an historic hotel. A great location, first-class service, and everything you would expect from Fairmont's flagship.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Washington

Posted Sep 3, 2014
Staff was amazing. Hotel was beautiful. I can't wait to come back. Best room I have ever stayed in.
4 out of 5
Recommended
for Everyone
by A verified traveler

luxury

Posted Sep 2, 2014
Very nice rooms..very accommodating..expensive breakfasts..pleasant Lobby atmosphere.Enjoyable stay..