Ratings based on 3,500 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
From start to finish our stay was exceptional. CLEAN, beautiful views, excellent in-room breakfast. The bar is elegant and cocktails are reasonably priced. Front desk staff was wonderful. A comfortable bed and a beautiful bathroom. Rooms aren't huge but well lit, and nice decor. Seemed very clean and fresh. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Nob hill great views

Posted May 4, 2015
One of the most beautiful hotels I've ever stayed in. Great bar with really good food. The rooms are stunning. Easy access to the cable car and stunning bay views. Would recommend it to anyone.
Comment from Hotel Management
May 13, 2015 by Lucas Schumacher, Hotel Management
Thank you for your extremely kind words about the hotel. As you mentioned, our location atop Nob Hill affords us some of the most stunning views in the City. Thanks again and we look forward to your return. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westport CT

Great Location

Posted May 3, 2015
Pros: Friendly staff. Beautiful hotel
Location: Valet service. Event was going on. Street in front of hotel closed . Valet staff did it handle the Check-in 's in a professional manner.
Standard room but extremely comfortable. Breakfast buffet was exceptional
Comment from Hotel Management
May 13, 2015 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the hotel. I'm pleased to hear you had such a nice visit and we hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful! Gorgeous and classy

Posted Apr 30, 2015
Parking was a nightmare due to a car show that was going on in front of the hotel. If would have been nice to have been notified where to park etc.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for commenting on your recent stay with us. I'm happy you found the hotel beautiful but apologize the parking situation was difficult. Thanks again and we hope to welcome you again. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel

Posted Apr 30, 2015
Stayed for our 25th wedding anniversary wonderful time.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
We're honored to hear you chose to spend such a momentous occasion with us and I'm thrilled it was such a great stay. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas
3 out of 5
by A verified traveler

Fairmont Hotel is a historical footnote

Posted Apr 28, 2015
Pros: People watching.
Cons: Better attention to detail from front desk staff. The maid service and room service were fine, the failure to execute came from the Front Desk.
Location: Location is deceptive. At the top of an impossibly steep hill, walking anywhere is not a good idea. Even young families could not walk down the hill
I enjoyed my San Francisco trip immensely, but was dissappointed in the service and attention to detail at the Fairmont. I had to call for my bag to be delivered to my room 3 times over 3 hours. The front desk got my newspaper request right on the 3rd day, not on the first two! The hotel looks a little the worse for wear. All the attention is on the new Ghirardelli Fairmont, there is a sales center for million dollar apartments in the Fairmont Downtown lobby. The location and the lure of SF means the Hotel will continue to do great business. There was a car show, proms, conventions, tours going on, so the people watching was great! The location at the top of a steep hill makes walking daunting even for young folks. Next time, I'll get a newer hotel location on more walkable ground.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for taking to time to comment on your recent stay with us. As you mentioned, our location atop Nob Hill affords us stunning views, but does come at the expense of some steep climbs. I'm sorry to hear you didn't receive better service during your stay. Thanks again for your feedback. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Ein Erlebnis

Posted Apr 28, 2015
Pros: Als Einrichtung: die Bar Als Service: Consierge
Cons: Mir fällt nichts ein.
Location: Zentrale Lage in San Francisco
Dieses Hotel war für uns ein überaus positives Erlebnis. Alles stimmt und ist auf höchstem Niveau.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia Pa

Hotel top of windy street

Posted Apr 27, 2015
Pros: Friendly staff, eager to help, ambience of entire hotel. Housekeeping did excellent job.
Cons: Drinks at Tonga Room had Piña Colata, Hawaiian Royale, too much ice! Drinks tasted really watered down.
Location: We didn't do anything near by, we weren't aware of any sites to see nearby & hotel personnel only pointed out what was happening in the hotel!
Concerige people were very helpful. Breakfast food was delicious; enjoyed Tonga Room - the atmosphere, waiter was attentive &'knowledgeable. We were upgraded (really nice surprise) to a king bedroom w/view of garden; extremely satisfied, room was exquisite.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
I'm happy to hear you had such a nice stay with us and I'm sure your upgrade was a nice surprise. Thanks again and we look forward to your return. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Beautiful hotel in the heart of SF...easy access to Union Square and the Wharf! Thank you The Fairmont!
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for your kind words and we look forward to your return. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Best Hotel to stay in love it

Posted Apr 24, 2015
Pros: Room and the staff and the beauty of the hotel
Cons: Better Dance place and a bar and good music
Location: Everything is near by
I love this hotel I had the most great vacation , I live in Modesto California and every other weekend I book a room in this hotel just to go away and have fun . Is close to everything and free parking and the staff are so great . The food and the facility are so great . The only down side that I would love for the hotel to have a better place to dance hear music and a nice bar to hang out with the group of people of my age. I went to the tango Restaurant and felt out of lace to much young people and the food was not good at all. The dance floor was so small I really didn't enjoy it. I end up going to Mark Hopton Hotel there was good music great people . nice atmosphere I had a great time there we end up standing there all night , Something that I would have done if the fair mount Hotel had the same dancing place to hang out.
Comment from Hotel Management
May 1, 2015 by Lucas Schumacher, Hotel Management
Thank you for your extremely kind words about the hotel. We're thrilled to hear you had such a great stay and are such a loyal guest! I can appreciate your feelings for a little more action atop Nob Hill, as it is a few blocks removed from the hustle and bustle of Union Square. Thanks again for your kind words and we look forward to your return. Sincerely, Lucas